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Hello, I’m Irene Huang, a QA-focused product strategy professional who translates partner feedback into practical, technical improvements. I enjoy building scalable QA and workflow solutions that boost reliability and speed, thriving in cross-functional teams across hospitality, travel tech, and enterprise software. In my recent roles at Trip.com and Wicresoft, I led cross-language QA initiatives, defined unified quality standards for ML systems, and aligned OKRs with engineering and service teams to meet ambitious targets. I’m excited to continue leveraging hospitality know-how with product and quality leadership to deliver measurable impact.…Hello, I’m Irene Huang, a QA-focused product strategy professional who translates partner feedback into practical, technical improvements. I enjoy building scalable QA and workflow solutions that boost reliability and speed, thriving in cross-functional teams across hospitality, travel tech, and enterprise software. In my recent roles at Trip.com and Wicresoft, I led cross-language QA initiatives, defined unified quality standards for ML systems, and aligned OKRs with engineering and service teams to meet ambitious targets. I’m excited to continue leveraging hospitality know-how with product and quality leadership to deliver measurable impact.

Irene Huang

QA Engineer, Project Manager, Content Producer, +2

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Hello, I’m Irene Huang, a QA-focused product strategy professional who translates partner feedback into practical, technical improvements. I enjoy building scalable QA and workflow solutions that boost reliability and speed, thriving in cross-functional teams across hospitality, travel tech, and enterprise software. In my recent roles at Trip.com and Wicresoft, I led cross-language QA initiatives, defined unified quality standards for ML systems, and aligned OKRs with engineering and service teams to meet ambitious targets. I’m excited to continue leveraging hospitality know-how with product and quality leadership to deliver measurable impact.…Hello, I’m Irene Huang, a QA-focused product strategy professional who translates partner feedback into practical, technical improvements. I enjoy building scalable QA and workflow solutions that boost reliability and speed, thriving in cross-functional teams across hospitality, travel tech, and enterprise software. In my recent roles at Trip.com and Wicresoft, I led cross-language QA initiatives, defined unified quality standards for ML systems, and aligned OKRs with engineering and service teams to meet ambitious targets. I’m excited to continue leveraging hospitality know-how with product and quality leadership to deliver measurable impact.

Available to hire

Hello, I’m Irene Huang, a QA-focused product strategy professional who translates partner feedback into practical, technical improvements. I enjoy building scalable QA and workflow solutions that boost reliability and speed, thriving in cross-functional teams across hospitality, travel tech, and enterprise software.

In my recent roles at Trip.com and Wicresoft, I led cross-language QA initiatives, defined unified quality standards for ML systems, and aligned OKRs with engineering and service teams to meet ambitious targets. I’m excited to continue leveraging hospitality know-how with product and quality leadership to deliver measurable impact.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Quality Assurance Project Lead (Hotels) at Trip.com

May 1, 2024 - November 28, 2025

Led AI linguistic QA tooling for travel partners; translated feedback into ML requirements, boosting model accuracy and accelerating error detection. Established unified ML quality standards and expanded automated QA coverage across operations. Managed cross-language QA workflows with 15+ teams, built SOPs to meet 100% SLA during peak traffic, and guided OKR alignment across product, engineering, and service teams.

Global Partnership Quality Lead at Wicresoft

April 1, 2024 - April 1, 2024

Strengthened Microsoft global partnership through quarterly strategic reviews, achieving 100% KPI compliance. Redesigned workflows for Vietnam-based teams to improve efficiency by 10% and standardized procedures. Led 15+ APAC technical teams to adopt consistent support standards and conducted in-depth case reviews to mitigate quality risks.

F&B Operation Management Trainee at The Temple House (Swire Hotels)

April 1, 2023 - April 1, 2023

Managed end-to-end dining experiences, enhancing customer satisfaction and loyalty. Delivered personalized service, resolved complaints promptly, and collaborated with kitchen and service teams to develop VIP amenities. Represented brand through culture promotion and participated in cross-city exchanges to share best practices.

F&B Operation Management Trainee at The Temple House Chengdu (Swire Hotels)

April 1, 2023 - April 1, 2023

Managed end-to-end dining experiences, delivering personalized service to elevate guest satisfaction and retention. Collaborated with kitchen, restaurant, and guest experience teams to develop VIP welcome amenities and turndown services, promoting brand values and enhancing overall stay experiences. Represented the brand in cross-city exchanges to share best practices and drive improvements in efficiency and service quality.