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I am an operations and language quality professional with 5+ years in remote-first international digital companies, including Pepper.com (Berlin) and Apple (via Modis). I specialize in asynchronous customer support, community management, content review, and quality assurance, with a focus on precision, consistency, and high editorial standards. I excel in cross-functional coordination, process optimization, and handling high-accuracy operational tasks within distributed teams. I’m familiar with projects involving Japanese clients and workflows and comfortable collaborating in English-driven environments. I’m available part-time, fully remote, and open to freelance or contract-based collaborations (VAT-registered).…I am an operations and language quality professional with 5+ years in remote-first international digital companies, including Pepper.com (Berlin) and Apple (via Modis). I specialize in asynchronous customer support, community management, content review, and quality assurance, with a focus on precision, consistency, and high editorial standards. I excel in cross-functional coordination, process optimization, and handling high-accuracy operational tasks within distributed teams. I’m familiar with projects involving Japanese clients and workflows and comfortable collaborating in English-driven environments. I’m available part-time, fully remote, and open to freelance or contract-based collaborations (VAT-registered).

Irene Lorenzini

Copywriter, Content Creator, Video Editor, +4

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I am an operations and language quality professional with 5+ years in remote-first international digital companies, including Pepper.com (Berlin) and Apple (via Modis). I specialize in asynchronous customer support, community management, content review, and quality assurance, with a focus on precision, consistency, and high editorial standards. I excel in cross-functional coordination, process optimization, and handling high-accuracy operational tasks within distributed teams. I’m familiar with projects involving Japanese clients and workflows and comfortable collaborating in English-driven environments. I’m available part-time, fully remote, and open to freelance or contract-based collaborations (VAT-registered).…I am an operations and language quality professional with 5+ years in remote-first international digital companies, including Pepper.com (Berlin) and Apple (via Modis). I specialize in asynchronous customer support, community management, content review, and quality assurance, with a focus on precision, consistency, and high editorial standards. I excel in cross-functional coordination, process optimization, and handling high-accuracy operational tasks within distributed teams. I’m familiar with projects involving Japanese clients and workflows and comfortable collaborating in English-driven environments. I’m available part-time, fully remote, and open to freelance or contract-based collaborations (VAT-registered).

Available to hire

I am an operations and language quality professional with 5+ years in remote-first international digital companies, including Pepper.com (Berlin) and Apple (via Modis). I specialize in asynchronous customer support, community management, content review, and quality assurance, with a focus on precision, consistency, and high editorial standards.

I excel in cross-functional coordination, process optimization, and handling high-accuracy operational tasks within distributed teams. I’m familiar with projects involving Japanese clients and workflows and comfortable collaborating in English-driven environments. I’m available part-time, fully remote, and open to freelance or contract-based collaborations (VAT-registered).

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Italian

Fluent

English

Fluent

Work Experience

Team Lead & Country Manager – Italy at Pepper.com

April 1, 2022 - December 1, 2023

Operational management of the Italian market within a large international digital platform; coordination and supervision of editorial and community workflows; leadership, onboarding, and training of the editorial team; cross-functional collaboration with product, tech, and editorial teams; content quality control, data validation, and process optimization; community support and issue escalation management.

Language Editor at Apple Inc. (via Modis)

January 1, 2021 - Present

Linguistic review and quality assurance for digital content; application of Apple standards to ensure consistency, accuracy, and compliance; terminology, metadata, and content structure validation; execution of high-precision, repetitive operational tasks; collaboration with international localization and QA teams.

Executive Assistant & Executive Secretary (Internship) at Conf cooperative Toscana

January 1, 2015 - January 1, 2019

Executive Secretariat and direct support to senior management and presidency; operational coordination within a regional and national institutional context; stakeholder management with affiliated cooperatives (Regione Toscana, National Third Sector Forum); participation in technical steering committees and governance meetings; end-to-end event operations planning and catering coordination; support for institutional communication, social media updates, and awareness campaigns.

Italian Country and Language Editor for Apple Inc. at Apple Inc. (via Modis)

January 1, 2021 - December 31, 2021

Linguistic review and quality assurance for digital content; application of Apple standards to ensure consistency, accuracy, and compliance; terminology, metadata, and content structure validation; execution of high-precision, repetitive operational tasks (FusioN X program); collaboration with international localization and QA teams.

Executive Assistant & Executive Secretary (Internship) at Confcooperative Toscana

January 1, 2015 - December 31, 2019

Executive Secretariat to Senior Management and Presidency; operational coordination within regional and national institutional contexts; stakeholder management with affiliated cooperatives Regione Toscana and National Third Sector Forum; participation in technical steering committees and governance meetings; operational coordination of special projects including Civil Service initiatives; end-to-end event operations: planning, budgeting, venue selection, and catering coordination; support for institutional communication, social media updates, and awareness campaigns.

Italian Country and Language Editor for Apple Inc. (via Modis) at Apple Inc. (via Modis)

January 1, 2021 - December 31, 2021

Linguistic review and quality assurance (QA) for digital content. Application of Apple standards to ensure consistency, accuracy, and compliance. Terminology, metadata, and content structure validation. Execution of high-precision, repetitive operational tasks (FusionX program). Collaboration with international localization and QA teams.

Italian Country and Language Editor at Apple Inc. (Modis)

January 1, 2021 - January 1, 2021

Linguistic review and quality assurance (QA) for digital content; application of Apple standards to ensure consistency, accuracy, and compliance; terminology, metadata, and content structure validation; execution of high-precision, repetitive operational tasks (FusionX program); collaboration with international localization and QA teams.