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I am a detail-oriented administrative and content professional with over seven years of cross-functional experience in front office operations, sales support, and digital content creation. I excel at managing customer-facing roles, delivering compelling written content under tight deadlines, and streamlining office processes for efficiency. I bring strong interpersonal and communication skills, a reliable track record, adaptability, and initiative in high-pressure environments. I have worked across diverse teams in Kenya and South Sudan and have a solid foundation in computer applications and a passion for learning.…I am a detail-oriented administrative and content professional with over seven years of cross-functional experience in front office operations, sales support, and digital content creation. I excel at managing customer-facing roles, delivering compelling written content under tight deadlines, and streamlining office processes for efficiency. I bring strong interpersonal and communication skills, a reliable track record, adaptability, and initiative in high-pressure environments. I have worked across diverse teams in Kenya and South Sudan and have a solid foundation in computer applications and a passion for learning.

Irene Wambui Maina

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I am a detail-oriented administrative and content professional with over seven years of cross-functional experience in front office operations, sales support, and digital content creation. I excel at managing customer-facing roles, delivering compelling written content under tight deadlines, and streamlining office processes for efficiency. I bring strong interpersonal and communication skills, a reliable track record, adaptability, and initiative in high-pressure environments. I have worked across diverse teams in Kenya and South Sudan and have a solid foundation in computer applications and a passion for learning.…I am a detail-oriented administrative and content professional with over seven years of cross-functional experience in front office operations, sales support, and digital content creation. I excel at managing customer-facing roles, delivering compelling written content under tight deadlines, and streamlining office processes for efficiency. I bring strong interpersonal and communication skills, a reliable track record, adaptability, and initiative in high-pressure environments. I have worked across diverse teams in Kenya and South Sudan and have a solid foundation in computer applications and a passion for learning.

Available to hire

I am a detail-oriented administrative and content professional with over seven years of cross-functional experience in front office operations, sales support, and digital content creation. I excel at managing customer-facing roles, delivering compelling written content under tight deadlines, and streamlining office processes for efficiency. I bring strong interpersonal and communication skills, a reliable track record, adaptability, and initiative in high-pressure environments. I have worked across diverse teams in Kenya and South Sudan and have a solid foundation in computer applications and a passion for learning.

Skills

Microsoft Office

Copywriting

SEO Copywriting

Experience Level

Microsoft Office

Expert

Copywriting

Expert

SEO Copywriting

Expert

Language

English

Fluent

Swahili

Fluent

Work Experience

Freelance Article Writer at Self-Employed

January 1, 2017 - November 8, 2025

Researched and authored over 1,000 articles with word counts ranging from 500 to 2,000 words. Delivered up to 15 client articles weekly while maintaining a 98% approval rate on initial submissions. Managed content deadlines across multiple time zones, improving turnaround time by 25%. Collaborated with five recurring clients to develop long-term content strategies and tone guidelines.

Front Office Assistant at Isure Information Systems

December 20, 2016 - December 20, 2016

Managed reception operations and logged over 2,000 customer visits. Handled incoming calls and inquiries, reducing customer wait time by an average of 3 minutes. Organized and maintained physical and digital filing systems, improving document retrieval time by 40%. Supported client account updates and service requests, processing 50+ transactions monthly. Scheduled and confirmed appointments for technicians, increasing service efficiency by 15%.

Sales and Support Assistant at Eastern Equatorial Company

December 20, 2014 - December 20, 2014

Coordinated daily supply runs across multiple locations, delivering goods valued at over $5,000 monthly. Supported the sales team by preparing promotional materials and updating sales logs. Maintained accurate supply records, reducing stock discrepancies by 20%. Monitored delivery schedules and minimized logistical delays by 15% through route optimization. Engaged clients during deliveries to confirm satisfaction and build long-term relationships.

Front Office Assistant at Isure Information Systems

December 1, 2016 - December 1, 2016

Managed reception operations and logged over 2,000 customer visits during tenure; handled incoming calls and inquiries, reducing customer wait time by an average of 3 minutes; organized and maintained physical and digital filing systems, improving document retrieval time by 40%; supported client account updates and service requests, processing 50+ transactions monthly; scheduled and confirmed appointments for technicians, increasing service efficiency by 15%.

Sales and Supply Assistant at Eastern Equatorial Company

December 1, 2014 - December 1, 2014

Coordinated daily supply runs across multiple locations, delivering goods valued at over $5,000 monthly; supported the sales team in achieving monthly targets by preparing promotional materials and updating sales logs; maintained accurate supply records, reducing stock discrepancy by 20%; monitored delivery schedules and minimized logistic delays by 15% through route optimization; engaged clients during deliveries to confirm satisfaction and build long-term relationships.

Freelance Article Writer at Self-Employed

January 1, 2017 - November 12, 2025

Researched and authored over 1,000 articles with word counts ranging from 500 to 2,000 words. Delivered up to 15 client articles weekly while maintaining a 98% approval rate on initial submissions. Managed deadlines across multiple time zones, improving turnaround time by 25%. Applied keyword optimization strategies to increase article visibility by about 40% on publishing platforms. Collaborated with five recurring clients to develop long-term content strategies and tone guides.