Danielle Egolf

Led global, public-facing social media operations by managing and mentoring a team of up to 16 Community and Social Specialists. Defined and evolved audience-first engagement strategies for player support channels in a fast-paced live-service environment. Launched active listening initiatives on X/Twitter to identify emerging issues, monitor sentiment, and improve customer experience. Owned crisis communications and incident response across social platforms, providing timely brand-safe messaging to protect reputation. Partnered with legal, localization, product, and marketing stakeholders to align messaging with policies, regional nuances, and launch priorities. Maintained company-wide playbooks, documentation, and training materials adopted by domestic and international teams to standardize best practices. Produced performance reports and strategic insights on engagement, sentiment, growth, and emerging risks. Owned content strategy and publishing calendars for Ubisoft Support, drivin

Directed editorial strategy and content production for a music and culture publication, managing contributors and maintaining publishing schedules. Wrote and edited articles, interviews, promotional content, social media content, and marketing materials. Developed and executed multi-platform content marketing campaigns to increase audience growth and brand visibility. Managed website content updates, editorial calendars, and publishing workflows. Built relationships with industry partners, artists, and event organizers to support content opportunities and brand growth. Planned and promoted live events using integrated content and social media campaigns.