Irina Ioana Oancia

Backlog and Execution: Managed the product backlog and led Agile ceremonies to ensure efficient delivery of high quality features. Strategic Alignment: Partnered with senior PMs to execute for strategic initiatives directly aligned with 2025 OKRs. Technical Collaboration: Refined technical requirements with engineering teams to ensure business goals met. Data-Driven Insights: Analyzed support data, user feedback, and usage metrics to identify pain points and drive UX improvements. Designed and validated user experience improvements for onboarding features, increasing customer retention and streamlined initial product adoption.

Automated processes for the Customer Success team, including churn management, support escalation, and feedback monitoring, improving the team's workflow. Acted as a bridge between customers and developers to correctly communicate ongoing developments and customer demands.

Conducted market research to uncover new opportunities and identify target markets. Liaised with clients to gain a better understanding of business needs and current market landscape. Effectively managed stakeholder expectations throughout the entire product development process.