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Hi there, I’m Irina Ioana Oancia, a dynamic Product Manager with over eight years of experience spanning product management and technical customer success. I love turning user insights and market research into actionable strategy, collaborating with cross-functional teams to deliver high-impact features. My track record includes owning end-to-end product lifecycles, driving onboarding improvements, and shaping data-driven experiences that boost retention and satisfaction. I’m excited to bring innovative ideas and pragmatic execution to a forward-thinking team.…Hi there, I’m Irina Ioana Oancia, a dynamic Product Manager with over eight years of experience spanning product management and technical customer success. I love turning user insights and market research into actionable strategy, collaborating with cross-functional teams to deliver high-impact features. My track record includes owning end-to-end product lifecycles, driving onboarding improvements, and shaping data-driven experiences that boost retention and satisfaction. I’m excited to bring innovative ideas and pragmatic execution to a forward-thinking team.

Irina Ioana Oancia

Project Manager, Production Manager, Production Assistant, +6

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Hi there, I’m Irina Ioana Oancia, a dynamic Product Manager with over eight years of experience spanning product management and technical customer success. I love turning user insights and market research into actionable strategy, collaborating with cross-functional teams to deliver high-impact features. My track record includes owning end-to-end product lifecycles, driving onboarding improvements, and shaping data-driven experiences that boost retention and satisfaction. I’m excited to bring innovative ideas and pragmatic execution to a forward-thinking team.…Hi there, I’m Irina Ioana Oancia, a dynamic Product Manager with over eight years of experience spanning product management and technical customer success. I love turning user insights and market research into actionable strategy, collaborating with cross-functional teams to deliver high-impact features. My track record includes owning end-to-end product lifecycles, driving onboarding improvements, and shaping data-driven experiences that boost retention and satisfaction. I’m excited to bring innovative ideas and pragmatic execution to a forward-thinking team.

Available to hire

Hi there, I’m Irina Ioana Oancia, a dynamic Product Manager with over eight years of experience spanning product management and technical customer success. I love turning user insights and market research into actionable strategy, collaborating with cross-functional teams to deliver high-impact features.

My track record includes owning end-to-end product lifecycles, driving onboarding improvements, and shaping data-driven experiences that boost retention and satisfaction. I’m excited to bring innovative ideas and pragmatic execution to a forward-thinking team.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Technical Illustration

Intermediate

Language

Romanian, Moldavian, Moldovan

Fluent

English

Fluent

French

Advanced

Work Experience

Product Manager at Prerender.io

August 1, 2023 - Present

Conducted market research to uncover new opportunities and identify target markets. Liaised with clients to gain a better understanding of business needs and current market landscape. Effectively managed stakeholder expectations throughout the entire product development process.

Customer Success Engineer at Prerender.io

August 1, 2023 - July 31, 2025

Automated processes for the Customer Success team, including churn management, support escalation, and feedback monitoring, improving the team's workflow. Acted as a bridge between customers and developers to correctly communicate ongoing developments and customer demands.

Product Manager at Audiomonkey

February 1, 2022 - July 31, 2025

Verified technical specifications for products and organized the web pages of products to simplify the user experience.

Technical Support Engineer at Axway

January 31, 2022 - July 31, 2025

Created a connection between the client and the development team when needed. Provided technical account management services to improve customers' experience with the application, which increased our NPS score.

Technical Support Engineer at Advahoo

May 1, 2020 - July 31, 2025

Troubleshot Java applications, BPMN processes, and database issues. Created and modeled BPMN processes and applications in Java 6, 7, and 8.

Customer Success Engineer at Prerender.io

February 1, 2022 - August 19, 2023

Streamlined processes for the Customer Success team, including churn management, support escalation, and feedback monitoring, enhancing overall team workflow. Acted as a vital liaison between customers and developers to effectively communicate ongoing development and customer demands. Delivered customer onboarding, interviews and resolution documentation to improve satisfaction.

Product Manager at Audio Monkey

July 20, 2021 - February 1, 2022

Verified technical specifications for products. Organized effective communication pathways between clients and the development team when necessary. Delivered technical accounts management services to significantly enhance customer experience with the application, resulting in an increase in our NPS score.

Technical Support Engineer at Axway

May 20, 2020 - July 19, 2021

Troubleshot issues with Java applications, BPMN processes, and database interactions. Designed and modeled BPMN processes. Developed applications in Java 6, 7, and 8.

Product Manager at AudioMonkey

July 20, 2021 - Present

Verified technical specifications for products and organized product web pages to simplify the user experience.

Technical Support Engineer at Advaho

January 20, 2017 - Present

Troubleshot issues with Java applications, BPMN processes, and database interactions; designed and modeled BPMN processes; developed applications in Java 6, 7, and 8.

Associate Product Manager at Showpad

January 2, 2025 - Present

Backlog and Execution: Managed the product backlog and led Agile ceremonies to ensure efficient delivery of high quality features. Strategic Alignment: Partnered with senior PMs to execute for strategic initiatives directly aligned with 2025 OKRs. Technical Collaboration: Refined technical requirements with engineering teams to ensure business goals met. Data-Driven Insights: Analyzed support data, user feedback, and usage metrics to identify pain points and drive UX improvements. Designed and validated user experience improvements for onboarding features, increasing customer retention and streamlined initial product adoption.

Technical Support Engineer at Axway

January 2, 2017 - May 2, 2020

Customer Onboarding: Led onboarding sessions with various sized customers to ensure fast and smooth adoption of the product while reducing onboarding ticket rate. Technical Support: Maintained a clean backlog and decreased the size of engineering escalation tickets while improving the ticket resolution time. Engineering: Developed applications in Java 6, 7 and 8 and BPMN processes.