Iris Lopez

Developed marketing campaigns across email, web, CRM, and promotional channels to support acquisition and retention. Created campaign messaging and marketing content for international campaigns and customer segments. Coordinated content localisation and campaign publication across multiple regions. Collaborated with VIP, Creative and Compliance teams to ensure campaigns aligned with marketing objectives

Managed customer enquiries related to transactions, promotions, and platform usage while adhering to internal policies and compliance standards. Assisted customers with marketing offers and campaigns to support engagement and retention initiatives. Shared recurring customer insights with internal teams to improve marketing communications and customer experience

Reviewed digital content to ensure alignment with platform policies, community standards, and regulatory requirements. Analysed content quality trends and produced reports to support operational improvements and governance. Collaborated with policy and operations teams to maintain consistent content standards across global markets