Ismail Yahaya

Moderated communication channels for a global community of 10,000+ members. Created rules, documentation, and announcements in clear professional English. Responded to and resolved user support tickets with helpful, well-explained guidance. Maintained a structured and responsive community environment through ongoing moderation and communication support.

Transcribed and added accurate subtitles/captions to 100+ long-form and short-form videos to improve viewer retention. Translated media content between English and Hausa while maintaining local context, grammar, and consistent structure. Reviewed and proofread outputs to remove spelling and timing issues in synchronized caption text blocks. Managed files and exports using digital tools and kept organized formatting for smooth remote workflows.

Documented patient records, managed scheduling appointments, and maintained accurate written inventories. Ensured records were organized and up to date for smooth daily operations in a hospital setting.