Results-driven IT professional with a passion for delivering exceptional customer experiences. With a strong foundation in problem-solving and communication, I excel in fast-paced environments where technology meets customer needs. As a detail-oriented and strategic thinker, I leverage my technical expertise to drive customer satisfaction and support business objectives. With experience in copy writing, customer service and IT, I’m well-equipped to provide effective troubleshooting and support in a call center setting. My writing skills also enable me to craft clear, concise, and engaging content that resonates with diverse audiences. I’m adaptable, deadline-driven, and committed to producing high-quality work that meets brand standards.

Israel Kayembe Kabuya

Results-driven IT professional with a passion for delivering exceptional customer experiences. With a strong foundation in problem-solving and communication, I excel in fast-paced environments where technology meets customer needs. As a detail-oriented and strategic thinker, I leverage my technical expertise to drive customer satisfaction and support business objectives. With experience in copy writing, customer service and IT, I’m well-equipped to provide effective troubleshooting and support in a call center setting. My writing skills also enable me to craft clear, concise, and engaging content that resonates with diverse audiences. I’m adaptable, deadline-driven, and committed to producing high-quality work that meets brand standards.

Available to hire

Results-driven IT professional with a passion for delivering exceptional customer experiences. With a strong foundation in problem-solving and communication, I excel in fast-paced environments where technology meets customer needs. As a detail-oriented and strategic thinker, I leverage my technical expertise to drive customer satisfaction and support business objectives. With experience in copy writing, customer service and IT, I’m well-equipped to provide effective troubleshooting and support in a call center setting. My writing skills also enable me to craft clear, concise, and engaging content that resonates with diverse audiences. I’m adaptable, deadline-driven, and committed to producing high-quality work that meets brand standards.

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Experience Level

Expert
Intermediate
Intermediate
Intermediate
Intermediate

Language

English
Fluent
French
Advanced

Work Experience

Copywriter (Freelance / Independent) at Freelance / Independent
August 1, 2024 - Present
Wrote clear, engaging, and persuasive content for digital and marketing platforms with 3 years of experience in the field. Developed copy aligned with brand tone and business objectives. Edited and improved existing content for clarity and effectiveness. Conducted research to support accurate writing. Adapted writing style to meet different audience needs.
Copywriter at Freelance / Independent
August 1, 2024 - Present
Wrote clear, engaging, and persuasive content for digital and marketing platforms; developed copy aligned with brand tone and business objectives; edited and improved existing content for clarity and effectiveness; conducted research to support accurate writing; adapted writing style to meet different audience needs.

Education

N4 and N5 in Information Technology at Greenview College
January 11, 2030 - October 1, 2026
N4 and N5 in Information Technology at Greenview College
January 11, 2030 - October 1, 2026
N4 and N5 in Information Technology at Greenview College
January 11, 2030 - October 1, 2026

Qualifications

I.T System Development and Support Specialist (CompTIA IT Fundamentals)
January 11, 2030 - December 20, 2025
Customer Service Excellence Training
January 11, 2030 - December 20, 2025
AI for Beginners and Professional
January 11, 2030 - December 20, 2025
Data Science & Analysis
January 11, 2030 - December 20, 2025
CompTIA IT Fundamentals
January 11, 2030 - December 20, 2025
Customer Service Excellence Training
January 11, 2030 - December 20, 2025
AI for Beginners and Professional
January 11, 2030 - December 20, 2025
Data Science & Analysis
January 11, 2030 - December 20, 2025
Online Sell
January 11, 2030 - December 20, 2025
IT System Development and Support Specialist (CompTIA IT Fundamentals)
January 11, 2030 - December 20, 2025
Customer Service Excellence Training (good experience in call center)
January 11, 2030 - December 20, 2025
AI for beginners and Professional
January 11, 2030 - December 20, 2025
Data Science & Analysis
January 11, 2030 - December 20, 2025
Online sell
January 11, 2030 - December 20, 2025
Business Marketing
January 11, 2030 - December 20, 2025
Customer care
January 11, 2030 - December 20, 2025

Industry Experience

Software & Internet, Professional Services, Media & Entertainment, Education, Non-Profit Organization