Available to hire
I am Isto Vilhelm Auresmaa, a multilingual Finnish professional with a passion for language, technology and customer experience. I bring a strong blend of translation, AI data work, teaching, and service orientation, helping teams deliver precise content and outstanding support.
I thrive in dynamic, international environments, constantly learning and applying new tools. Outside work I enjoy self-help literature, gym, philosophy, esoteric pursuits, and gaming—often turning those insights into practical, efficient solutions.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Finnish
Fluent
English
Fluent
Russian
Advanced
Swedish
Fluent
Latin
Beginner
Work Experience
AI Data Annotation Specialist at Volga Partners
June 1, 2025 - PresentEnsuring the highest quality in AI data annotation by applying linguistic standards and understanding prompt intentions to optimize AI training data.
AI Reinforcement and AI Tutoring Specialist for Finnish language at Outlier
July 1, 2023 - PresentWorked on AI reinforcement and tutoring specifically tailored to the Finnish language to enhance AI learning processes.
Customer Support / Social Media Manager / Translator at Metalshop.fi
January 1, 2024 - PresentManaged customer support and social media, translated the website into Finnish, handled local customer requests, and conducted market research while maintaining KPI targets such as response times within an hour.
Front Office Associate at Smartprise
July 1, 2022 - PresentHandled customer requests in Finnish and English, providing front office support.
Independent Contractor - Customer Service at Geocare
September 1, 2023 - August 10, 2025Managed the Finnish market, delivering exemplary customer service praised for professionalism and quality.
Translator at MyTrendyPhone
January 1, 2024 - August 10, 2025Translated thousands of technical and promotional product content for a popular electronics retailer, continuously improving efficiency and technical expertise.
Media Analyst at MediaMatters
September 1, 2023 - August 10, 2025Performed media analyses for international clients and political institutions, handled newsletter production, and achieved nearly 10% of the coding output in a 50-member organization.
Customer Service and Marketing Promoter at CES Communications
November 1, 2019 - August 10, 2025Provided telecommuting based customer service and marketing promotion via calling.
English Teacher at ECE School in Cambodia
October 1, 2018 - August 10, 2025Gained expertise in teaching English and developed close ties to the educational field.
Freelancer Translator at bioethanol-fireplace.co.uk
July 1, 2018 - August 10, 2025Freelance translation of website content into Finnish.
Logistics Worker at Transval Kilo Logistics
December 1, 2017 - August 10, 2025Gained extensive logistics knowledge through heavy physical labor including 16-hour workdays balanced with regular gym workouts that built endurance and work discipline.
Pet Care Provider at Pawshake
December 1, 2017 - August 10, 2025Provided care for dogs and other pets through a pet-sitting web platform.
Substitute Teacher at Schools in Vantaa, Espoo and Helsinki
December 1, 2017 - August 10, 2025Taught students in challenging environments and expanded their perspectives.
Translator at oDesk
January 1, 2015 - August 10, 2025Translated Android applications and iGaming content into Finnish in coordination with other translators.
AI Data Annotation Specialist at Volga Partners
June 1, 2025 - PresentResponsible for data annotation, rubric development and audition to ensure quality aligned with linguistic standards and prompts’ intentions.
AI Tutor / Reinforcement Learning Assistant at Outlier
July 1, 2023 - PresentProvide AI reinforcement and tutoring for Finnish language, supporting learners and improving AI language models.
Customer Support / Social Media Manager / Translator at Metalshop.fi
January 1, 2024 - PresentTranslated the website into Finnish, handled local customer requests, managed social media, and conducted market research; achieved fast response times and documented work methodology.
Front Office Associate at Smartprise
July 1, 2022 - PresentHandled Finnish and English customer requests; front office operations.
Professional Freelancer at Upwork
March 1, 2018 - PresentCompleted over 55 jobs with 100% Job Success and Top Rated; delivered operational intelligence, time-management and communications; worked with multiple clients.
Independent Contractor at Geocare
September 30, 2023 - September 10, 2025Independent contractor for a customer service agency; served the Finnish market with high praise; responsibilities included customer service and support.
Translator at MyTrendyPhone
December 31, 2024 - September 10, 2025Translated thousands of product descriptions and technical content; built experience in translation and localization for electronics retailer.
Media Analyst at MediaMatters
September 1, 2018 - PresentPerformed media analyses for international clients; gained data analysis and reporting experience; contributed to data-driven decisions.
Customer Service / Telemarketing at CES Communications
November 30, 2019 - September 10, 2025Customer service and marketing/promotion via calling; first touch to customers in telecommuting environment.
English Teacher at ECE School in Cambodia
October 31, 2018 - September 10, 2025Gained knowledge and teaching experience; formed lasting ties with teaching.
Translator at bioethanol-fireplace.co.uk
July 31, 2018 - September 10, 2025Translated site content into Finnish; freelance.
Pet Care Provider at Pawshake
December 31, 2017 - September 10, 2025Cared for dogs and other pets; freelance pet care.
Substitute Teacher at Schools of Vantaa, Espoo and Helsinki
December 31, 2017 - September 10, 2025Taught in challenging environments; gained classroom experience and student development.
Translator (Android Apps) at oDesk/Upwork
December 31, 2015 - September 10, 2025Translated Android applications into Finnish; coordinated with other translators and some iGaming translations.
Education
Bachelor's degree in Russian Language and Literature at University of Helsinki
September 1, 2013 - December 1, 2020 at University of Rostov-Na-Don, Russia language school
September 1, 2012 - June 1, 2013Course: Basics of Russian I & II at University of Turku
May 1, 2012 - July 1, 2012 at Adult education institute: Timali
October 1, 2010 - November 1, 2010High School Diploma at Klassikon lukio
January 1, 2006 - January 1, 2009Master's degree in Russian language and literature at University of Helsinki
September 1, 2013 - December 31, 2020Language School Certificate at University of Rostov-Na-Don
September 1, 2012 - June 30, 2013Non-degree course at University of Turku
May 1, 2012 - July 31, 2012Short course certificate at Adult education Timali
October 1, 2010 - November 30, 2010High School Diploma at Klassikon lukio
January 1, 2006 - December 31, 2009Qualifications
Industry Experience
Education, Retail, Media & Entertainment, Professional Services, Software & Internet, Transportation & Logistics, Other
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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