Andrea Pradilla

Captured and edited high-quality photo and video content for Instagram, TikTok, and digital marketing; supported on-site event hosting and live content capture while maintaining a consistent brand voice; acted as a brand ambassador by welcoming guests, delivering excellent customer service, and ensuring professional brand interactions; assisted with event setup, organization, and space maintenance to support smooth operations.

Supported the launch of a new venue by coordinating onboarding, training documentation, and team schedules. Created training guides and operational materials aligned with performance goals. Managed scheduling, revenue tracking, and reporting using Microsoft Excel and Teams. Led team meetings and contributed to guest experience and loyalty initiatives. Recognized for leadership, adaptability, and effective communication across multilingual teams.

Supervised daily operations and coordinated teams of up to 8 staff members. Supported high-volume public and private events with 200+ attendees. Maintained brand standards, atmosphere, and customer engagement. Used Daysmart and FareHarbor systems for scheduling and operations. Recognized for service quality, problem-solving, and operational consistency.