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I am a highly motivated professional with strong organizational, communication, and problem-solving skills. I have experience in logistics, customer relations, and returns management, with the ability to manage multiple priorities efficiently and foster effective team collaboration. I am proactive in developing innovative solutions and delivering successful outcomes.…

Iulia Nița

Production Manager, Production Coordinator, Studio Manager, +2

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I am a highly motivated professional with strong organizational, communication, and problem-solving skills. I have experience in logistics, customer relations, and returns management, with the ability to manage multiple priorities efficiently and foster effective team collaboration. I am proactive in developing innovative solutions and delivering successful outcomes.…

Available to hire

Bucharest, Romania

I am a highly motivated professional with strong organizational, communication, and problem-solving skills.

I have experience in logistics, customer relations, and returns management, with the ability to manage multiple priorities efficiently and foster effective team collaboration. I am proactive in developing innovative solutions and delivering successful outcomes.

Skills

Microsoft Excel

CRM

Experience Level

Microsoft Excel

Intermediate

CRM

Intermediate

Language

English

Intermediate

Work Experience

Returns Operator at Altex Service Center Bucharest

July 1, 2025 - July 1, 2025

Managed and processed customer returns in compliance with company policies. Coordinated with service, logistics, and customer service teams to ensure timely and precise case resolution. Maintained internal databases and generated regular reports on returns and related activities.

Logistics Operator at Altex Romania Bucharest

December 1, 2023 - December 1, 2023

Collaborated with suppliers and internal teams to manage logistics and documentation efficiently. Coordinated with warehouse and transportation teams to ensure seamless movement of goods. Detected and resolved discrepancies in delivery documents and system records.

Customer Relationship Analyst at Enel Romania - Energy Bucharest

April 1, 2019 - April 1, 2019

Analyzed customer feedback to identify key patterns and implement strategies for improved service and engagement. Maintained knowledge of industry developments and CRM best practices to enhance customer experience.