I'm a customer-focused and highly adaptable hospitality professional with experience in casinos, nightclubs, and customer-facing service roles.
About
I’m a customer-focused and highly adaptable hospitality professional with experience in casinos, nightclubs, and customer-facing service roles. I excel at managing guest interactions, handling cash and transactions accurately, and delivering high-quality service in fast-paced environments. I have strong communication skills in English and German, and I approach work with a professional, responsible, and detail-oriented mindset.
In past roles, I have supported slot operations, host responsibilities, betting shop workflows, and retail-style customer service. I thrive in team-based settings, maintain organized workspaces, and consistently aim to exceed guest expectations through proactive problem-solving and attentiveness.
- 2 years' experience
- Joined February 2026
Languages
- EnglishFluent
- GermanFluent
- CroatianFluent
Industry experience
- Travel & Hospitality
- Gaming
- Retail
- Media & Entertainment
- Professional Services
- Other
Work experience· 5 roles
Active sales and customer assistance; training and onboarding of new employees; cash register operation and payment processing; maintaining cleanliness of the sales floor and storage areas; receiving, organizing, and restocking merchandise; leading team meetings and coordinating daily tasks
Managed guest entry, wristbands, and VIP/backstage table sales; escorted guests to reserved seating areas
Issued betting slips and processed payouts; operated betting software and managed documentation; maintained cleanliness and recorded machine readings
Education
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