I'm a customer-focused and highly adaptable hospitality professional with experience in casinos, nightclubs, and customer-facing service roles. I excel at managing guest interactions, handling cash and transactions accurately, and delivering high-quality service in fast-paced environments. I have strong communication skills in English and German, and I approach work with a professional, responsible, and detail-oriented mindset. In past roles, I have supported slot operations, host responsibilities, betting shop workflows, and retail-style customer service. I thrive in team-based settings, maintain organized workspaces, and consistently aim to exceed guest expectations through proactive problem-solving and attentiveness.

Ivona Bilić -Prcić

I'm a customer-focused and highly adaptable hospitality professional with experience in casinos, nightclubs, and customer-facing service roles. I excel at managing guest interactions, handling cash and transactions accurately, and delivering high-quality service in fast-paced environments. I have strong communication skills in English and German, and I approach work with a professional, responsible, and detail-oriented mindset. In past roles, I have supported slot operations, host responsibilities, betting shop workflows, and retail-style customer service. I thrive in team-based settings, maintain organized workspaces, and consistently aim to exceed guest expectations through proactive problem-solving and attentiveness.

Available to hire

I’m a customer-focused and highly adaptable hospitality professional with experience in casinos, nightclubs, and customer-facing service roles. I excel at managing guest interactions, handling cash and transactions accurately, and delivering high-quality service in fast-paced environments. I have strong communication skills in English and German, and I approach work with a professional, responsible, and detail-oriented mindset.

In past roles, I have supported slot operations, host responsibilities, betting shop workflows, and retail-style customer service. I thrive in team-based settings, maintain organized workspaces, and consistently aim to exceed guest expectations through proactive problem-solving and attentiveness.

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Experience Level

Intermediate
Intermediate
Intermediate

Language

English
Fluent
German
Fluent
Croatian
Fluent

Work Experience

Slot Attendant at Favorit Casino (Favbet)
February 1, 2023 - August 1, 2023
Maintained slot area cleanliness and organization; assisted guests with machines and technical issues; processed payouts and hand-pay documentation; conducted cash collection and machine accounting; supported tournaments and promotions
Hostess at BOILER Clubbing & Dining
August 1, 2023 - November 1, 2023
Welcomed guests and managed reservations and seating; sold tickets, tables, and bottle service; ensured high standards of guest experience
Betting Shop Operator at Germania Sport
March 1, 2024 - May 1, 2024
Issued betting slips and processed payouts; operated betting software and managed documentation; maintained cleanliness and recorded machine readings
Hostess at CENTRAL Club
May 1, 2024 - July 1, 2024
Managed guest entry, wristbands, and VIP/backstage table sales; escorted guests to reserved seating areas
Sales Assistant/Deputy Manager at Europa 92
October 1, 2024 - October 1, 2025
Active sales and customer assistance; training and onboarding of new employees; cash register operation and payment processing; maintaining cleanliness of the sales floor and storage areas; receiving, organizing, and restocking merchandise; leading team meetings and coordinating daily tasks

Education

Vocational High School Diploma at Metal Designer School of Design, Graphics and Sustainable Construction, Split, Croatia
January 11, 2030 - May 1, 2022
Vocational High School Diploma at Metal Designer School of Design, Graphics and Sustainable Construction, Split, Croatia
January 11, 2030 - May 1, 2022
Vocational High School Diploma at Metal Designer School of Design, Graphics and Sustainable Construction, Split, Croatia
May 1, 2022 - February 11, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Travel & Hospitality, Gaming, Retail, Media & Entertainment, Professional Services, Other