I'm a bilingual professional with experience in digital marketing, UX/UI design, and customer service. I enjoy turning complex problems into simple, user-friendly solutions and delivering memorable experiences across digital platforms. I thrive in international teams and value clear communication, empathy, and collaboration with marketing and sales to resolve issues, optimize online journeys, and build strong relationships with clients.

Jesus Monasterio

I'm a bilingual professional with experience in digital marketing, UX/UI design, and customer service. I enjoy turning complex problems into simple, user-friendly solutions and delivering memorable experiences across digital platforms. I thrive in international teams and value clear communication, empathy, and collaboration with marketing and sales to resolve issues, optimize online journeys, and build strong relationships with clients.

Available to hire

I’m a bilingual professional with experience in digital marketing, UX/UI design, and customer service. I enjoy turning complex problems into simple, user-friendly solutions and delivering memorable experiences across digital platforms.

I thrive in international teams and value clear communication, empathy, and collaboration with marketing and sales to resolve issues, optimize online journeys, and build strong relationships with clients.

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Experience Level

Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate

Language

English
Intermediate
Spanish; Castilian
Fluent
Portuguese
Advanced
Italian
Intermediate

Work Experience

Digital Marketing at Indutora Energy LTDA
June 1, 2025 - June 1, 2025
Managed customer inquiries and brand communication across social media platforms. Created content focused on resolving user questions and improving customer engagement. Developed communications strategies to strengthen client relationships and loyalty. Collaborated with teams in dynamic environments while maintaining high-quality standards.
UX/UI Designer Trainee at Freelancer (Self-employed)
December 31, 2023 - December 31, 2023
Conducted user research and feedback sessions to improve customer experience. Applied design thinking methodologies centered on user satisfaction. Designed and tested prototypes to optimize digital interactions and usability.

Education

Customs Technical Assistant at University Institute of Technology Puerto Cabello
January 1, 2010 - January 1, 2012

Qualifications

Fundamentals of Digital Marketing – Google Activate
January 11, 2030 - November 9, 2025
UX Writing – Domestic
January 11, 2030 - November 9, 2025
SQL / MySQL – Udemy
January 11, 2030 - November 9, 2025
Junior Data Analyst Certification
January 1, 2025 - August 1, 2025

Industry Experience

Software & Internet, Media & Entertainment, Professional Services