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I’m a healthcare administration trainee with hands-on experience supporting operations, compliance, and patient-centered workflows. I’ve built a strong foundation through HIPAA and OSHA-related training, while also strengthening my skills in EHR-informed documentation, appointment coordination, and accurate records management in fast-paced environments. In addition to healthcare-focused training, I bring leadership and service experience from customer-facing and nonprofit roles. I’m known for staying calm under pressure, improving efficiency through better workflow coordination, and collaborating with teams to deliver reliable, equitable outcomes—whether I’m handling inquiries, supporting audits and grant documentation, or leading day-to-day operations.…I’m a healthcare administration trainee with hands-on experience supporting operations, compliance, and patient-centered workflows. I’ve built a strong foundation through HIPAA and OSHA-related training, while also strengthening my skills in EHR-informed documentation, appointment coordination, and accurate records management in fast-paced environments. In addition to healthcare-focused training, I bring leadership and service experience from customer-facing and nonprofit roles. I’m known for staying calm under pressure, improving efficiency through better workflow coordination, and collaborating with teams to deliver reliable, equitable outcomes—whether I’m handling inquiries, supporting audits and grant documentation, or leading day-to-day operations.

Jessica Alerege

Project Manager, Web Developer, Programmer

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I’m a healthcare administration trainee with hands-on experience supporting operations, compliance, and patient-centered workflows. I’ve built a strong foundation through HIPAA and OSHA-related training, while also strengthening my skills in EHR-informed documentation, appointment coordination, and accurate records management in fast-paced environments. In addition to healthcare-focused training, I bring leadership and service experience from customer-facing and nonprofit roles. I’m known for staying calm under pressure, improving efficiency through better workflow coordination, and collaborating with teams to deliver reliable, equitable outcomes—whether I’m handling inquiries, supporting audits and grant documentation, or leading day-to-day operations.…I’m a healthcare administration trainee with hands-on experience supporting operations, compliance, and patient-centered workflows. I’ve built a strong foundation through HIPAA and OSHA-related training, while also strengthening my skills in EHR-informed documentation, appointment coordination, and accurate records management in fast-paced environments. In addition to healthcare-focused training, I bring leadership and service experience from customer-facing and nonprofit roles. I’m known for staying calm under pressure, improving efficiency through better workflow coordination, and collaborating with teams to deliver reliable, equitable outcomes—whether I’m handling inquiries, supporting audits and grant documentation, or leading day-to-day operations.

Available to hire

I’m a healthcare administration trainee with hands-on experience supporting operations, compliance, and patient-centered workflows. I’ve built a strong foundation through HIPAA and OSHA-related training, while also strengthening my skills in EHR-informed documentation, appointment coordination, and accurate records management in fast-paced environments.

In addition to healthcare-focused training, I bring leadership and service experience from customer-facing and nonprofit roles. I’m known for staying calm under pressure, improving efficiency through better workflow coordination, and collaborating with teams to deliver reliable, equitable outcomes—whether I’m handling inquiries, supporting audits and grant documentation, or leading day-to-day operations.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Work Experience

Call Center Representative at EQ Shareowner Services

December 1, 2023 - Present

Resolved 80–100 shareholder inquiries daily while maintaining a 98% satisfaction rate. Ensured SEC-compliant documentation and accurate processing across multiple accounts. Supported team success by exceeding weekly resolution goals through fast, professional support.

Fiscal Intern at Bower Residents Committee

June 1, 2023 - Present

Assisted with nonprofit budgeting, invoice tracking, and funding documentation. Supported compliance for grant reporting and internal audits. Gained experience in financial recordkeeping and public funding systems while maintaining accuracy and confidentiality.

Acting Manager at Boogie Down Grind Cafe9

March 1, 2023 - Present

Promoted from barista to manager within one month due to reliability and initiative. Developed and implemented marketing strategies that increased foot traffic and customer retention, including promotions and student discounts. Managed scheduling, inventory, and day-to-day operations while ensuring team alignment.

Artist Operations Assistant at Freelance/Independent

July 1, 2022 - Present

Project Manager at Off Babel Entertainment

July 1, 2022 - Present

Recruited and supervised creative staff for events and media launches. Streamlined event production to reduce resource waste through efficient planning. Led community outreach strategies and online promotions.

Personal Assistant at Riveting Records

September 1, 2021 - Present

Organized event logistics across multiple projects, including staging, vendor coordination, lighting setup, ticketing, and set list creation. Maintained executive scheduling and coordinated travel and studio sessions to support ongoing client engagement.

Cashier / Food Prep at Le Petit Parisien

May 1, 2021 - Present

Delivered fast, friendly service in a high-volume cafe while maintaining food safety standards. Completed accurate POS transactions and followed daily prep and service procedures to support consistent operations.

Personal Shopper at Instacart

February 1, 2021 - Present

Fulfilled customer orders with precision under tight deadlines and provided real-time updates. Focused on maintaining high customer satisfaction through accuracy and timely delivery.

Administrative Assistant at Madu, Edozie & Madu, P.C.Bronx, NY

October 1, 2018 - Present

Organized legal documents, court filings, and appointments. Scheduled meetings and maintained confidentiality in client interactions while supporting administrative workflows.

Photography Assistant at Brian Jr Photography

May 1, 2016 - Present

Assisted with photo shoot preparation, including lighting and client coordination. Handled scheduling and invoicing and supported social media content creation for ongoing client engagement.