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I'm a Senior UX Consultant with a decade of experience designing complex, regulated digital platforms in fintech and banking. I translate business, compliance, and technical constraints into clear, user-centered experiences. I specialise in UX research, usability optimization, and large-scale system design across end-to-end product lifecycles. I collaborate with stakeholders to align UX with strategic and regulatory objectives, delivering scalable, consistent designs powered by design systems.…I'm a Senior UX Consultant with a decade of experience designing complex, regulated digital platforms in fintech and banking. I translate business, compliance, and technical constraints into clear, user-centered experiences. I specialise in UX research, usability optimization, and large-scale system design across end-to-end product lifecycles. I collaborate with stakeholders to align UX with strategic and regulatory objectives, delivering scalable, consistent designs powered by design systems.

Jean-Christophe Bougnet

UX Designer, Product Designer, UI Designer, +3

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I'm a Senior UX Consultant with a decade of experience designing complex, regulated digital platforms in fintech and banking. I translate business, compliance, and technical constraints into clear, user-centered experiences. I specialise in UX research, usability optimization, and large-scale system design across end-to-end product lifecycles. I collaborate with stakeholders to align UX with strategic and regulatory objectives, delivering scalable, consistent designs powered by design systems.…I'm a Senior UX Consultant with a decade of experience designing complex, regulated digital platforms in fintech and banking. I translate business, compliance, and technical constraints into clear, user-centered experiences. I specialise in UX research, usability optimization, and large-scale system design across end-to-end product lifecycles. I collaborate with stakeholders to align UX with strategic and regulatory objectives, delivering scalable, consistent designs powered by design systems.

Available to hire

I’m a Senior UX Consultant with a decade of experience designing complex, regulated digital platforms in fintech and banking. I translate business, compliance, and technical constraints into clear, user-centered experiences. I specialise in UX research, usability optimization, and large-scale system design across end-to-end product lifecycles. I collaborate with stakeholders to align UX with strategic and regulatory objectives, delivering scalable, consistent designs powered by design systems.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

UX Designer – Fraud & MPSS Transformation Program at ING Belgium – Center of Expertise Design

January 1, 2023 - December 31, 2026

Led UX design for ING's fraud and MPSS transformation program; designed 200+ production-ready screens; ensured UX consistency across multiple squads; structured end-to-end fraud management workflows; balanced new UI components with existing design system constraints; facilitated stakeholder alignment between business, compliance and tech; supervised outsourced UI implementation quality; delivered standardized, scalable interfaces across operational teams.

Senior UI/UX Designer at Isabel Group

January 1, 2019 - December 31, 2023

Owned UX & UI design across secure banking platforms serving major financial institutions; implemented enterprise Figma design system workflows; contributed to Isa Studio digital product initiatives; collaborated closely with Product Owners & technical leads; designed secure transaction flows and data-heavy dashboards.

UI/UX Designer & Front-End Specialist at Deutsche Bank Belgium

January 1, 2017 - December 31, 2019

Designed online banking & MyBank experiences; implemented responsive banking interfaces; translated business requirements into structured UX solutions; ensured consistency across digital channels.

UX Designer – Fraud & MPSS Transformation Program at ING Belgium – Center of Expertise

January 1, 2023 - December 31, 2026

Led UX design for a major fraud and MPSS transformation program. Delivered 200+ production-ready screens and ensured UX consistency across multiple squads. Structured end-to-end fraud management workflows and balanced new UI components with existing design system constraints. Facilitated stakeholder alignment between business, compliance and tech, and supervised outsourced UI implementation quality to deliver standardized, scalable interfaces across operational teams.

Senior UI/UX Designer at Isabel Group (Banking Infrastructure Provider)

January 1, 2019 - December 31, 2023

Owned UX & UI design across secure banking platforms serving major financial institutions. Implemented enterprise Figma design system workflows, contributed to Isa Studio digital product initiatives, and collaborated closely with Product Owners & technical leads. Designed secure transaction flows and data-heavy dashboards with a focus on governance and scalability.

Senior UX Consultant at ING Belgium (Freelance – KODA)

January 1, 2024 - January 1, 2026

Led UX design and analysis for a large-scale fraud and payment management platform in a highly regulated financial environment. Conducted UX audits and usability analyses to identify friction points and streamline complex workflows. Defined end-to-end user journeys, interaction flows, and information architecture for internal operational tools. Translated business, compliance, and technical constraints into structured, user-centred design solutions. Produced wireframes, prototypes, and detailed UI specifications across 200+ screens. Synthesised insights from user feedback, system limitations, and business objectives into actionable UX recommendations. Collaborated with senior stakeholders, product owners, and development teams to align UX with strategic and regulatory requirements. Ensured design consistency and scalability through design system governance and cross-team collaboration. Monitored implementation quality across internal and outsourced teams.

UX Consultant / UX Expert – Digital Banking Platforms at Isabel Group (via Tobania)

June 1, 2019 - December 1, 2023

Delivered UX consulting and design services for multi-bank platforms (Belfius, KBC, ING, BNP Paribas). Conducted user research, usability testing, and heuristic evaluations to identify usability issues and optimization opportunities. Structured information architecture, navigation systems, and interaction models across complex web applications. Translated stakeholder and business requirements into user-centered design solutions supported by UX analysis. Contributed to the definition and rollout of a scalable design system (Figma) ensuring cross-product consistency. Synthesised insights from analytics, user feedback, and organizational objectives into clear recommendations. Facilitated collaboration between business, product, and development teams in agile environments. Presented UX findings and design rationale to stakeholders to support informed decision-making.

UX/UI Consultant & Front-End Developer at Deutsche Bank Belgium (via Tobania)

May 1, 2017 - May 1, 2019

Designed and implemented user interfaces for banking applications with a focus on usability, accessibility, and performance. Improved user flows and interaction patterns based on UX best practices. Bridged UX design and development by translating specifications into responsive front-end components (HTML, CSS, JavaScript). Collaborated with cross-functional teams to ensure quality delivery and alignment with project requirements.

UX / Digital Experience Specialist at ETEAMSYS

April 1, 2014 - April 1, 2017

Delivered UX and UI design for high-conversion web platforms, aligning user needs with business and marketing objectives. Designed end-to-end user journeys, wireframes, and responsive interfaces based on user behaviour across devices and channels. Translated business and technical requirements into structured, user-centred design solutions in collaboration with management and development teams. Contributed to front-end implementation (HTML, CSS, PHP), ensuring consistency between design and delivery. Conducted data-driven UX optimisation using analytics, A/B testing, and performance tools.

UX/UI Designer at L- COM

January 1, 2012 - April 1, 2014

Designed user interfaces and web experiences with a focus on usability, branding, and conversion. Created wireframes and visual concepts aligned with user needs and business goals. Contributed to front-end implementation and ensured consistency between design and delivery.

Senior UX Consultant – Fraud & Payment Systems (MPSS) at ING Belgium (Freelance – KODA)

January 1, 2024 - January 1, 2026

Led UX design and analysis for a large-scale fraud and payment management platform in a highly regulated financial environment. Conducted UX audits and usability analyses to identify friction points and improve complex user workflows. Defined end-to-end user journeys, interaction flows, and information architecture for internal operational tools. Translated business, compliance, and technical constraints into structured, user-centred design solutions. Produced wireframes, prototypes, and detailed UI specifications across 200+ screens. Synthesised insights from user feedback, system limitations, and business objectives into actionable UX recommendations. Collaborated with senior stakeholders, product owners, and development teams to align UX with strategic and regulatory requirements. Ensured design consistency and scalability through design system usage and governance. Monitored implementation quality across internal and outsourced teams.

UX Consultant / Digital Experience Specialist at ETEAMSYS - Liège, Belgium

April 1, 2014 - April 1, 2017

UX/UI Designer & Digital Consultant at L-COM - Liège, Belgium

January 1, 2012 - April 1, 2014

Designed user interfaces and web experiences with a focus on usability, branding, and conversion. Created wireframes and visual concepts aligned with user needs and business goals. Contributed to SEO/SEA strategies to improve digital visibility and performance. Supported implementation of web solutions using CMS platforms (WordPress).