JE

Janelle Elmore-Perkins

Available to hire

I am a reliable and calm professional with a background in emergency response, technical operations, and client relations.

About

I am a reliable and calm professional with a background in emergency response, technical operations, and client relations. I thrive in high-volume environments, excel at coordinating and explaining complex ideas, and maintain clear communication between coworkers, stakeholders, and customers. As a former First Responder in the South Cook County area, I bring a neighborly and straightforward approach, ensuring each task is handled with speed, accuracy, and empathy.

I value integrity, adaptability, and collaborative problem-solving, and I apply these qualities to optimize processes, document thoroughly, and deliver excellent service across diverse teams and projects.

  • 22 years' experience
  • Joined December 2025

Industry experience

  • Government
  • Retail
  • Healthcare
  • Education
  • Media & Entertainment
  • Professional Services

Work experience· 9 roles

Technical Writer & Sales Consultant · CDW Government (CDW G)May 2022 – Oct 2024 · 2 yrs 6 mos

Audited and updated core training modules annually to ensure 100% accuracy in process documentation. Focused on internal process optimization while strictly adhering to government contract compliance standards.

Sales Instructor / Training Facilitator · CDWMay 2017 – Apr 2022 · 5 yrs

Provided direct coaching and mentorship to new representatives to help them master internal systems and sales procedures. Facilitated the onboarding and successful role-transition for over 500 individuals through clear, helpful communication.

Corporate Account Manager · CDWJan 2013 – Apr 2017 · 4 yrs 4 mos

Managed a dedicated book of small business clients, consistently exceeding performance targets. Provided technical consulting and built authority by proactively obtaining CCNA and CSE certifications.

Mobile / Computing Specialist · HH GreggAug 2011 – Jan 2013 · 1 yr 6 mos
Digital / Home Life Specialist · Best BuyMar 2008 – Jul 2011 · 3 yrs 5 mos
Paid-on-Call Firefighter / Paramedic · Park Forest Fire Dept.Aug 2007 – Oct 2014 · 7 yrs 3 mos
Teller I/II · Heritage Bank (Old Second)Jun 2006 – Dec 2007 · 1 yr 7 mos
VIP Team Lead / Supervisor · Live NationApr 2005 – Oct 2010 · 5 yrs 7 mos

Education

Associate, Mass Communication · Prairie State College, Chicago Heights, IL2006 – 2009
Certificate in Paramedicine · South Suburban College & Ingalls Hospital2009 – 2010
High School Diploma · Marian Catholic High School, Chicago Heights, IL2004

Certifications and awards· 5

Lean Six Sigma Yellow Belt: Process Improvement Methodology2030 – 2025
CCNA (Cisco Certified Network Associate): Infrastructure and Networking2030 – 2025
CSE (Certified Sales Executive): Professional Sales Leadership2030 – 2025
Public Safety: Firefighter I & II, Haz Mat Operations, Licensed Paramedic2030 – 2025

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