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I am a reliable and calm professional with a background in emergency response, technical operations, and client relations. I thrive in high-volume environments, excel at coordinating and explaining complex ideas, and maintain clear communication between coworkers, stakeholders, and customers. As a former First Responder in the South Cook County area, I bring a neighborly and straightforward approach, ensuring each task is handled with speed, accuracy, and empathy. I value integrity, adaptability, and collaborative problem-solving, and I apply these qualities to optimize processes, document thoroughly, and deliver excellent service across diverse teams and projects.…I am a reliable and calm professional with a background in emergency response, technical operations, and client relations. I thrive in high-volume environments, excel at coordinating and explaining complex ideas, and maintain clear communication between coworkers, stakeholders, and customers. As a former First Responder in the South Cook County area, I bring a neighborly and straightforward approach, ensuring each task is handled with speed, accuracy, and empathy. I value integrity, adaptability, and collaborative problem-solving, and I apply these qualities to optimize processes, document thoroughly, and deliver excellent service across diverse teams and projects.

Janelle Elmore-Perkins

Writer, Content Creator, Project Manager, +4

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I am a reliable and calm professional with a background in emergency response, technical operations, and client relations. I thrive in high-volume environments, excel at coordinating and explaining complex ideas, and maintain clear communication between coworkers, stakeholders, and customers. As a former First Responder in the South Cook County area, I bring a neighborly and straightforward approach, ensuring each task is handled with speed, accuracy, and empathy. I value integrity, adaptability, and collaborative problem-solving, and I apply these qualities to optimize processes, document thoroughly, and deliver excellent service across diverse teams and projects.…I am a reliable and calm professional with a background in emergency response, technical operations, and client relations. I thrive in high-volume environments, excel at coordinating and explaining complex ideas, and maintain clear communication between coworkers, stakeholders, and customers. As a former First Responder in the South Cook County area, I bring a neighborly and straightforward approach, ensuring each task is handled with speed, accuracy, and empathy. I value integrity, adaptability, and collaborative problem-solving, and I apply these qualities to optimize processes, document thoroughly, and deliver excellent service across diverse teams and projects.

Available to hire

I am a reliable and calm professional with a background in emergency response, technical operations, and client relations. I thrive in high-volume environments, excel at coordinating and explaining complex ideas, and maintain clear communication between coworkers, stakeholders, and customers. As a former First Responder in the South Cook County area, I bring a neighborly and straightforward approach, ensuring each task is handled with speed, accuracy, and empathy.

I value integrity, adaptability, and collaborative problem-solving, and I apply these qualities to optimize processes, document thoroughly, and deliver excellent service across diverse teams and projects.

Skills

Copywriting

Presentation Design

Experience Level

Copywriting

Expert

Presentation Design

Intermediate

Work Experience

Technical Writer & Sales Consultant at CDW Government (CDW G)

May 1, 2022 - October 1, 2024

Audited and updated core training modules annually to ensure 100% accuracy in process documentation. Focused on internal process optimization while strictly adhering to government contract compliance standards.

Sales Instructor / Training Facilitator at CDW

May 1, 2017 - April 1, 2022

Provided direct coaching and mentorship to new representatives to help them master internal systems and sales procedures. Facilitated the onboarding and successful role-transition for over 500 individuals through clear, helpful communication.

Corporate Account Manager at CDW

January 1, 2013 - April 1, 2017

Managed a dedicated book of small business clients, consistently exceeding performance targets. Provided technical consulting and built authority by proactively obtaining CCNA and CSE certifications.

Mobile / Computing Specialist at HH Gregg

August 1, 2011 - January 1, 2013

Generated income through commission-based sales of mobile technology and computing products. Explained complex technology features to customers to help them make informed purchasing decisions.

Digital / Home Life Specialist at Best Buy

March 1, 2008 - July 1, 2011

Provided expert consultation and services for complex digital and home integrations. Assisted customers in navigating technical specifications for a variety of consumer electronics.

Paid-on-Call Firefighter / Paramedic at Park Forest Fire Dept.

August 1, 2007 - October 1, 2014

Responded to local emergencies, providing steady help and medical care while managing chaotic scenes. Maintained rigorous state and federal certifications to ensure 100% adherence to safety guidelines.

Teller I/II at Heritage Bank (Old Second)

June 1, 2006 - December 1, 2007

Handled day-to-day banking tasks and high-volume cash transactions for local customers while understanding additional services based on their needs. Maintained strict compliance with all retail banking regulatory guidelines during financial processing.

VIP Team Lead / Supervisor at Live Nation

April 1, 2005 - October 1, 2010

Supervised floor operations and assisted guests to ensure a positive experience during large-scale live events. Led the VIP team in managing logistics and staffing to deliver high-end service for VIP attendees.

Cashier / Usher / Concessions at Marcus Theatres

March 1, 2002 - December 1, 2006

Supported high-volume theater operations, ensuring efficiency in cash handling and customer flow.