Tech Support at Guidepoint

Identify, investigate, and resolve user problems with computer software and hardware; maintain, manage, and repair IT systems; diagnose software and hardware faults; provide remote and in-person support; configure replacement laptops and use Screen Connect, Manage Engine Service Desk, and Microsoft Teams for issue resolution across global locations.

I.T. Field Technician at Catholic Charities

Provided IT field support across 90 sites in Queens and Brooklyn; resolved issues across printers, networking hardware, desktops, laptops, and mobile devices; translated technical information and configured printers and phones for users.

Tech Support at Guidepoint

Troubleshooted and resolved IT issues; supported global user base; remote and on-site support; used Screen Connect, Manage Engine Service Desk, and Microsoft Teams for issue resolution across locations; laptop maintenance and deployment.

Field Technician at North American Digital Communications

Worked with financial services firms (e.g., Goldman Sachs, JPMorgan Chase) to move units, provide wiring management, diagnose hardware/software issues, and ensure LAN connectivity; performed equipment upgrades and routine maintenance.

Child Care Worker at August Aichorn Center

Maintained confidentiality of juvenile records; led structured programs and activities; provided counseling support; documented daily progress and behavioral changes.

Tech Support at Guidepoint

Identify, investigate, and resolve user problems with computer software and hardware. Help maintain, manage, and repair IT systems. Diagnose software and hardware faults and solve issues over the phone and in person. Keep record of and perform maintenance of all user laptops. Process replacement laptops as well as configuring them for users. Utilized Screen Connect to remote into user’s machines to resolve issues. Utilized Manage Engine Service Desk for ticketing system. Used Microsoft Teams to communicate with users from the company in all global locations to resolve issues of all levels related to IT.

I.T. Field Technician at Catholic Charities

Utilized ticketing system to help users from 90 different sites throughout Queens and Brooklyn. Resolved issues with different hardware such as printers, networking hardware, desktops, laptops, and mobile devices both Android and Apple. Translated technical information for users regarding hardware and networking issues. Configured printers and phones for users.

Field Technician at North American Digital Communications

Work with companies within the Metro area, including Goldman Sachs and JP Morgan Chase providing them with help moving units to other areas of their buildings. Update, configure, repair, and provide wire management for computer systems within company offices. Disassemble and reassemble all PC systems within the offices ensuring there is internet connectivity and connecting computer systems through a LAN. Provide diagnoses and remedies of a wide range of computer hardware and software malfunctions and perform routine updates and upgrades.

Child Care Worker at August Aichorn Center

Maintain confidentiality of records relating to juveniles in a residential treatment facility. Plan, organize, and lead structured programs for counseling, study, recreation and social activities for residents. Counsel patients with mental health disorders to help them understand and overcome personal, social and behavioral struggles. Document everything that the children under my watch did for the day including progress, routines, interest, and behavioral changes.

Tech Support at Guidepoint

Identify, investigate, and resolve user problems with computer software and hardware. Help maintain, manage, and repair IT systems. Diagnose software and hardware faults and solve issues over the phone and in person. Keep record of and perform maintenance of all user laptops. Process replacement laptops and configure them for users. Used Screen Connect to remote into user’s machines to resolve issues. Used Manage Engine Service Desk for ticketing system. Used Microsoft Teams to communicate with users from the company in all global locations to resolve issues of all levels related to IT.

Tech Support at Guidepoint

Identify, investigate, and resolve user problems with computer software and hardware. Help maintain, manage, and repair IT systems. Diagnose software and hardware faults and solve issues over the phone and in person. Keep record of and perform maintenance of all user laptops. Process replacement laptops and configure them for users. Used Screen Connect to remote into user’s machines to resolve issues. Used Manage Engine Service Desk for ticketing system. Used Microsoft Teams to communicate with users from the company in all global locations to resolve issues of all levels related to IT.

I.T. Field Technician at Catholic Charities

Utilized ticketing system to help users from 90 different sites throughout Queens and Brooklyn. Resolved issues with hardware such as printers, networking hardware, desktops, laptops, and mobile devices both Android and Apple. Translated technical information for users regarding hardware and networking issues. Configured printers and phones for users.

Field Technician at North American Digital Communications

Worked with companies within the Metro Area, including Goldman Sachs and JPMorgan Chase, providing them with help moving units to other areas of their buildings. Updated, configured, repair, and provided wire management for computer systems within company offices. Disassembled and reassemble all PC systems within the offices ensuring there is internet connectivity and connecting computer systems through a LAN. Provided diagnoses and remedies of a wide range of computer hardware and software malfunctions and perform routine updates and upgrades.

Child Care Worker at August Aichorn Center

Maintain confidentiality of records relating to juveniles in a residential treatment facility. Plan, organize, and lead structured programs for counseling, study, recreation and social activities for residents. Counsel patients with mental health disorders to help them understand and overcome personal, social and behavioral struggles. Document everything that the children under my watch did for the day including progress, routines, interest, and behavioral changes.

Tech Support at Guidepoint

Identify, investigate, and resolve user problems with computer software and hardware. Maintain, manage, and repair IT systems. Diagnose software and hardware faults and resolve issues over the phone and in person. Keep records of and perform maintenance on user laptops; process replacement laptops and configure them for users. Remote into users’ machines using Screen Connect and manage ticketing via Manage Engine Service Desk. Communicate with users across global locations using Microsoft Teams to resolve IT issues.

Tech Support at Guidepoint

Continue providing IT support across multiple locations, resolving issues related to software, hardware, printers, and networking. Maintain and configure devices, manage replacements, and document resolutions. Utilize remote access tools and ticketing systems to ensure timely issue resolution and customer satisfaction.

I.T. Field Technician at Catholic Charities

Provided IT field support for 90 sites across Queens and Brooklyn. Resolved hardware issues (printers, desktops, laptops, networking equipment, and mobile devices). Translated technical information for non-technical users. Configured printers and phones for end users.

Field Technician at North American Digital Communications

Collaborated with Metro-area companies (e.g., Goldman Sachs, JPMorgan Chase) to move units, update, configure, repair, and provide wire management for computer systems. Disassembled/reassembled PCs, ensured Internet connectivity, and established LAN connections. Diagnosed hardware/software issues and performed routine updates and upgrades.

Child Care Worker at AUGUST AICHORN CENTER

Maintained confidentiality of records for juveniles in a residential treatment facility. Planned and led structured programs for counseling, recreation, and education. Counseled residents on mental health, and documented daily activities, progress, routines, and behavioral changes.

Tech Support at Guidepoint

Identify, investigate, and resolve user problems with computer software and hardware. Help maintain, manage, and repair IT systems. Diagnose software and hardware faults and solve issues over the phone and in person. Keep record of and perform maintenance of all user laptops. Process replacement laptops as well as configuring them for users. Utilized Screen Connect to remote into user’s machines to resolve issues. Utilized Manage Engine Service Desk for ticketing system. Used Microsoft Teams to communicate with users from the company in all global locations to resolve issues of all levels related to IT.

Tech Support at Guidepoint

Identified, investigated, and resolved user problems with computer software and hardware. Provided remote assistance and on-site support as needed. Managed and resolved issues across global locations leveraging Screen Connect and the Service Desk ticketing system. Communicated technical information to users and ensured timely resolution.

I.T. Field Technician at Catholic Charities

Utilized ticketing system to help users from 90 different sites throughout Queens and Brooklyn. Resolved issues with different hardware such as printers, networking hardware, desktops, laptops, and mobile devices both Android and Apple. Translated technical information for users regarding hardware and networking issues. Configured printers and phones for users.

Field Technician at North American Digital Communications

Worked with companies within the Metro area, including Goldman Sachs and JPMorgan Chase, providing help moving units to other areas of their buildings. Updated, configured, repaired, and provided wire management for computer systems within company offices. Disassembled and reassembled PC systems within the offices ensuring internet connectivity and LAN wiring. Diagnosed and remedied a wide range of hardware and software malfunctions and performed routine updates and upgrades.