JR

Jose Ricardo Zapata

Available to hire

I am a creative person focused on getting results for the brands I work with.

About

I am a creative person focused on getting results for the brands I work with.

  • 16 years' experience
  • Joined February 2024

Languages

  • Spanish; CastilianFluent
  • EnglishFluent

Industry experience

  • Media & Entertainment
  • Professional Services
  • Education

More experts in Santiago, Dominican Republic

Work experience· 5 roles

Sales Coach / Supervisor · VOICE TEAMJan 2019 – Dec 2020 · 2 yrs

Directed a 22-agent outbound-sales team. Boosted performance by 25% through KPI-based coaching. Implemented a feedback system that improved customer-experience scores by 30%.

CEO & Project Director · JR ProduceJan 2016 – Present · 10 yrs 11 mos

Led production and communication strategies for 30+ brands nationwide. Developed storytelling systems that increased engagement by 40%. Oversaw creative teams in simultaneous event coverage and digital campaigns.

Sales Executive · NOTIONS DOMINICANAJan 2014 – Dec 2017 · 4 yrs

Managed a portfolio of footwear and handbag manufacturers. Achieved consistent quarterly sales growth of 15%.

Product Developer · TIMBERLANDJan 2013 – Dec 2014 · 2 yrs
Buyer · FLUOR DANIELS LTDJan 2010 – Dec 2013 · 4 yrs

Education

B.S. in Industrial Engineering · UTESA2030 – 2026

Certifications and awards

ICF Certification2030 – 2026
INFO-TEP Facilitator2030 – 2026
CAPEX – Entrepreneurship & Innovation Programs Facilitator & Mentor2030 – 2026

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