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I am analytical, creative, and a tireless team player with a proven track record of mastering the most complex telecommunications subjects and providing innovative cost-effective solutions to a wide range of technical and financial challenges. I am resourceful, persistent researcher who can acquire, organize, and analyze data and present objective explanations of complex concepts and processes. I am dedicated, detail-oriented, hands-on, and I insist upon precision, sharing the fruits of my work with the entire organization. I am a good listener who calmly confronts emergencies in a reasoned and methodical manner. I am accustomed to juggling multiple projects and making sense of seemingly impenetrable topics, maintaining a sense of humor and an eye on the bottom line under time constraints. My experience spans VoIP architecture and engineering, trading communications, voice recording, and enterprise video conferencing across global financial services and carrier networks. I excel at translating business needs into practical, scalable technology solutions, mentoring teams, and producing clear documentation to support operations and governance.…I am analytical, creative, and a tireless team player with a proven track record of mastering the most complex telecommunications subjects and providing innovative cost-effective solutions to a wide range of technical and financial challenges. I am resourceful, persistent researcher who can acquire, organize, and analyze data and present objective explanations of complex concepts and processes. I am dedicated, detail-oriented, hands-on, and I insist upon precision, sharing the fruits of my work with the entire organization. I am a good listener who calmly confronts emergencies in a reasoned and methodical manner. I am accustomed to juggling multiple projects and making sense of seemingly impenetrable topics, maintaining a sense of humor and an eye on the bottom line under time constraints. My experience spans VoIP architecture and engineering, trading communications, voice recording, and enterprise video conferencing across global financial services and carrier networks. I excel at translating business needs into practical, scalable technology solutions, mentoring teams, and producing clear documentation to support operations and governance.

James S. Slusarz

Sound Engineer, Video Editor, Voiceover Artist, +2

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I am analytical, creative, and a tireless team player with a proven track record of mastering the most complex telecommunications subjects and providing innovative cost-effective solutions to a wide range of technical and financial challenges. I am resourceful, persistent researcher who can acquire, organize, and analyze data and present objective explanations of complex concepts and processes. I am dedicated, detail-oriented, hands-on, and I insist upon precision, sharing the fruits of my work with the entire organization. I am a good listener who calmly confronts emergencies in a reasoned and methodical manner. I am accustomed to juggling multiple projects and making sense of seemingly impenetrable topics, maintaining a sense of humor and an eye on the bottom line under time constraints. My experience spans VoIP architecture and engineering, trading communications, voice recording, and enterprise video conferencing across global financial services and carrier networks. I excel at translating business needs into practical, scalable technology solutions, mentoring teams, and producing clear documentation to support operations and governance.…I am analytical, creative, and a tireless team player with a proven track record of mastering the most complex telecommunications subjects and providing innovative cost-effective solutions to a wide range of technical and financial challenges. I am resourceful, persistent researcher who can acquire, organize, and analyze data and present objective explanations of complex concepts and processes. I am dedicated, detail-oriented, hands-on, and I insist upon precision, sharing the fruits of my work with the entire organization. I am a good listener who calmly confronts emergencies in a reasoned and methodical manner. I am accustomed to juggling multiple projects and making sense of seemingly impenetrable topics, maintaining a sense of humor and an eye on the bottom line under time constraints. My experience spans VoIP architecture and engineering, trading communications, voice recording, and enterprise video conferencing across global financial services and carrier networks. I excel at translating business needs into practical, scalable technology solutions, mentoring teams, and producing clear documentation to support operations and governance.

Available to hire

I am analytical, creative, and a tireless team player with a proven track record of mastering the most complex telecommunications subjects and providing innovative cost-effective solutions to a wide range of technical and financial challenges. I am resourceful, persistent researcher who can acquire, organize, and analyze data and present objective explanations of complex concepts and processes. I am dedicated, detail-oriented, hands-on, and I insist upon precision, sharing the fruits of my work with the entire organization. I am a good listener who calmly confronts emergencies in a reasoned and methodical manner.

I am accustomed to juggling multiple projects and making sense of seemingly impenetrable topics, maintaining a sense of humor and an eye on the bottom line under time constraints. My experience spans VoIP architecture and engineering, trading communications, voice recording, and enterprise video conferencing across global financial services and carrier networks. I excel at translating business needs into practical, scalable technology solutions, mentoring teams, and producing clear documentation to support operations and governance.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Vice President, Trader Voice Engineering at Toronto Dominion Securities

August 1, 2025 - August 1, 2025

Global trader voice lead engineer supporting all TD trader voice platforms. Key accomplishments included conversion of US-based private line inventory from TDM to SIP, design and automation of SIP private line provisioning, elimination of TD-to-TD carrier-based private lines, and replacement with internal no-cost SIP lines. Engineered and implemented the expansion of the US and European IPC Unigy platforms to incorporate the Cowen & Company trading operation. Translated legacy Cowen trader voice profiles and supervised their import into the expanded TD systems. Responsibilities also included trader training, private line provisioning and inventory maintenance, and voice recording compliance quality control.

Vice President, Trader Voice Engineering at Goldman Sachs & Co.

April 1, 2022 - April 1, 2022

Key member of a global team supporting all current and legacy Goldman Sachs trader voice platforms. Achievements included migration of North American Alliances to Unigy, design and automation of SIP private line provisioning, creation of an automated health check analysis tool for operations, and production of do-it-yourself end-user instructional videos for soft turrets to support COVID-19 work-from-home needs. Preparing for migration off the IPC platform to Cloud9 Trader; conducted extensive analysis of dial tone, intercom, and private line usage to inform migration strategy.

Senior Vice President, Global Trading Communications and Voice Strategy at Bank of America Merrill Lynch

January 1, 2011 - November 17, 2025

Voice Engineer with experience leading both small and large teams in Manhattan. Subject matter expert for voice & video, voice broadcast, and communications-enhanced business solutions on regional/global bases. Skilled in empirical analysis of business processes, translating requests into innovative, cost-effective solutions. Acts as documentation evangelist, mentoring, and leading trader voice design teams while driving crisis escalation processes. Deep knowledge of Cisco, IPC VoIP/SIP/multicast platforms, and related technologies; extensive experience across vendor ecosystems and global trading workflows.

Senior Vice President, Global Trading Communications and Voice Strategy at Bank of America Merrill Lynch

January 1, 2011 - January 1, 2011

Global lead architect for trading communications, responsible for defining a trader voice technology roadmap to normalize, converge, enhance, and commoditize services across 6,000+ trading positions over 60+ sites. Authored Turret platform RFPs/SOWs for network monitoring and inventory managed services; collaborated with End User Computing Product Management to review architecture requests; developed a software-based multicast hoot-and-holler platform for morning calls; led cross-functional efforts to optimize and standardize voice-related workflows in a high-stakes trading environment.

Vice President, Global Network Services at Merrill Lynch

December 1, 2009 - December 1, 2009

Global lead service manager for trader voice infrastructure (turrets, voice recording, hoots, conference bridges, intercom) and trader voice usage (TDM carrier and IP private lines, four-wire hoots). Managed P&L for trader voice products and a 5-year strategic service roadmap; oversaw the installation of Cisco Telepresence rooms linking New York and London; managed global video conferencing services and a large base of endpoints; participated in global vendor negotiations and inventory systems development.

Vice President, Carrier Services at Goldman Sachs & Co.

March 1, 2004 - March 1, 2004

Recruited to lead carrier service spend analysis and contract negotiations for approximately $90M/year in voice/data circuits. Built a definitive circuit inventory, reconciled charges to contracts, and secured significant credits by identifying billing errors and unused/disconnected circuits. Centralized inventory and cost basis management, reducing spend and enabling more effective carrier negotiations.

Vice President, Voice Technologies at Goldman Sachs & Co.

January 1, 2002 - January 1, 2002

As Call Center Product Manager in the Voice Technologies Group, led the rollout of Centrex and its replacement with Avaya Call Center technology to support Help Desk, Operations, and client-facing applications. Managed initial client interactions, requirements gathering, design, training, and ongoing support for a 300-agent population; led special assignments including converting SLK’s Redi-Tech to a modern Avaya platform.

Manager of Voice Estimating at IPC Information Systems

January 1, 1998 - January 1, 1998

Designed an automated file transfer program to move system configurations to pricing programs, enabling Excel outputs for client quotes and discount/margin tables. Trained estimating staff on pricing procedures and global standards; supported pricing strategies for new product lines.

Applications Engineer at IPC Information Systems

January 1, 1997 - January 1, 1997

Configured and priced Tradenet MX systems and IPC product lines for a global customer base; supported Nortel Meridian/Norstar PBX configurations and Nice digital/analog voice loggers; produced price quotations, assisted with project management, and provided ongoing support for large sales teams.

Manager of Design and Drafting at IPC Information Systems

January 1, 1995 - January 1, 1995

Established the company’s first CAD system for PCB production, implemented a custom interface to the MRP system for automatic BOM extraction, introduced electronic mechanical design practices, and managed a team of designers to deliver manufacturing drawings for IPC product lines.

Senior Mechanical Designer at Vikonics, Inc

January 1, 1984 - January 1, 1984

Led design and drafting for electronic security and access control systems, including sheet metal enclosures, machined fixtures, and cabinetry for microprocessor-based readers and controllers; conducted tolerance studies and produced technical manuals and drawings.