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I am a customer service and hospitality professional with extensive experience in retail, social media management, and content creation. I have a proven track record coordinating teams, handling high-value transactions, and delivering exceptional service across phone, email, live chat, and social platforms. I thrive in fast-paced environments and enjoy coaching teams to maintain high standards. I have also my own social media tik tok page which has 35 thousand followers and over 1.3 Million likes. I am comfortable leading projects, supporting agents, and producing engaging social media content while staying focused on customer satisfaction and durable outcomes. References available upon request.…I am a customer service and hospitality professional with extensive experience in retail, social media management, and content creation. I have a proven track record coordinating teams, handling high-value transactions, and delivering exceptional service across phone, email, live chat, and social platforms. I thrive in fast-paced environments and enjoy coaching teams to maintain high standards. I have also my own social media tik tok page which has 35 thousand followers and over 1.3 Million likes. I am comfortable leading projects, supporting agents, and producing engaging social media content while staying focused on customer satisfaction and durable outcomes. References available upon request.

Jack Lineker

Content Creator, Video Editor, Content Producer, +5

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I am a customer service and hospitality professional with extensive experience in retail, social media management, and content creation. I have a proven track record coordinating teams, handling high-value transactions, and delivering exceptional service across phone, email, live chat, and social platforms. I thrive in fast-paced environments and enjoy coaching teams to maintain high standards. I have also my own social media tik tok page which has 35 thousand followers and over 1.3 Million likes. I am comfortable leading projects, supporting agents, and producing engaging social media content while staying focused on customer satisfaction and durable outcomes. References available upon request.…I am a customer service and hospitality professional with extensive experience in retail, social media management, and content creation. I have a proven track record coordinating teams, handling high-value transactions, and delivering exceptional service across phone, email, live chat, and social platforms. I thrive in fast-paced environments and enjoy coaching teams to maintain high standards. I have also my own social media tik tok page which has 35 thousand followers and over 1.3 Million likes. I am comfortable leading projects, supporting agents, and producing engaging social media content while staying focused on customer satisfaction and durable outcomes. References available upon request.

Available to hire

I am a customer service and hospitality professional with extensive experience in retail, social media management, and content creation. I have a proven track record coordinating teams, handling high-value transactions, and delivering exceptional service across phone, email, live chat, and social platforms. I thrive in fast-paced environments and enjoy coaching teams to maintain high standards. I have also my own social media tik tok page which has 35 thousand followers and over 1.3 Million likes.

I am comfortable leading projects, supporting agents, and producing engaging social media content while staying focused on customer satisfaction and durable outcomes. References available upon request.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Beginner

Language

English

Fluent

Work Experience

Temporary Survey Administrator at Epson

February 1, 2026 - February 1, 2026

Conducted outbound calls to customers and businesses to gather feedback on services received; Administered structured surveys covering both third-party service providers and internal customer service teams; Accurately recorded responses and qualitative feedback for reporting and analysis

Senior Support Agent at Hotel Chocolat

October 1, 2023 - December 1, 2025

Managed Hotel Chocolat's social media customer support channels, including Facebook, X (Twitter), Instagram, and TikTok. Provided guidance and support to agents, answering queries related to customer emails and inbound calls. Acted as a point of escalation for complex customer issues. Managed and supported a small team, offering day to day assistance, feedback, and oversight to maintain service standards. Handled high-value customer orders, including transactions up to £15,000, ensuring accuracy and customer satisfaction.

Customer Service Agent at MPB

January 1, 2022 - October 1, 2023

Handled phone calls, live chat, and email enquiries in a fast-paced environment. Resolved order, delivery, and account issues efficiently. Provided clear product information and maintained high customer satisfaction.

Team Leader at Topshop Topman

January 1, 2018 - February 1, 2021

Led and motivated a retail team to deliver excellent customer service and achieve sales targets. Supervised daily store operations and floor management. Coached and supported team members to improve performance and product knowledge. Handled customer escalations and resolved issues professionally.

Fashion Assistant at Attitude Magazine

February 1, 2017 - March 1, 2019

Assisted in coordinating and styling fashion photoshoots. Supported product selection for photoshoots. Maintained knowledge of fashion industry developments and consumer preferences. Filmed and produced social media content that contributed to increased follower growth and audience engagement.

Bartender at The Madonna Halley Hotel

January 1, 2015 - August 1, 2016

Handled customer queries and resolved complaints calmly and professionally. Worked effectively during busy peak periods, including evenings and weekends. Cocktail & Coffee Making.

Bartender at The Madonna Haley Hotel, London

January 1, 2015 - August 1, 2016

Handled customer queries and resolved complaints calmly and professionally. Worked effectively during busy peak periods, including evenings and weekends. Cocktail & Coffee Making.