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I am a customer operations, trust & safety, and digital strategy professional who helps global technology platforms grow through thoughtful engagement and robust processes. I have a track record of strengthening customer trust, driving operational excellence, and advising organizations on digital transformation and growth. I thrive in fast-paced, multicultural teams and enjoy translating data into actionable insights. I excel at stakeholder collaboration, process optimization, and delivering high-quality content, campaigns, and experiences that boost engagement and performance.…I am a customer operations, trust & safety, and digital strategy professional who helps global technology platforms grow through thoughtful engagement and robust processes. I have a track record of strengthening customer trust, driving operational excellence, and advising organizations on digital transformation and growth. I thrive in fast-paced, multicultural teams and enjoy translating data into actionable insights. I excel at stakeholder collaboration, process optimization, and delivering high-quality content, campaigns, and experiences that boost engagement and performance.

Jack Zhong

Digital Marketer, Content Strategist, Marketing Strategist, +2

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I am a customer operations, trust & safety, and digital strategy professional who helps global technology platforms grow through thoughtful engagement and robust processes. I have a track record of strengthening customer trust, driving operational excellence, and advising organizations on digital transformation and growth. I thrive in fast-paced, multicultural teams and enjoy translating data into actionable insights. I excel at stakeholder collaboration, process optimization, and delivering high-quality content, campaigns, and experiences that boost engagement and performance.…I am a customer operations, trust & safety, and digital strategy professional who helps global technology platforms grow through thoughtful engagement and robust processes. I have a track record of strengthening customer trust, driving operational excellence, and advising organizations on digital transformation and growth. I thrive in fast-paced, multicultural teams and enjoy translating data into actionable insights. I excel at stakeholder collaboration, process optimization, and delivering high-quality content, campaigns, and experiences that boost engagement and performance.

Available to hire

I am a customer operations, trust & safety, and digital strategy professional who helps global technology platforms grow through thoughtful engagement and robust processes. I have a track record of strengthening customer trust, driving operational excellence, and advising organizations on digital transformation and growth.

I thrive in fast-paced, multicultural teams and enjoy translating data into actionable insights. I excel at stakeholder collaboration, process optimization, and delivering high-quality content, campaigns, and experiences that boost engagement and performance.

Skills

Microsoft Excel

Copywriting

CRM

Experience Level

Microsoft Excel

Expert

Copywriting

Expert

CRM

Intermediate

Language

English

Fluent

Chinese

Fluent

Indonesian

Fluent

Work Experience

Trust & Safety Operations Analyst at Covalen Solutions

February 1, 2024 - June 1, 2026

Review and assess user-generated content against platform policies, investigate policy violations and risk indicators to support platform integrity, and manage escalated and sensitive cases while maintaining quality and service-level expectations. Collaborate with cross-functional stakeholders to improve workflows and drive operational excellence. Support process improvement initiatives that strengthen customer trust, compliance, and overall operational performance.

Social Media Manager (Freelance) at Historic Houses of Ireland

February 1, 2024 - Present

Lead the development and execution of social media and digital engagement strategies across multiple platforms. Analyze audience behavior, engagement trends, and campaign performance to identify growth opportunities. Create content plans aligned with organizational objectives, audience interests, and brand positioning. Produce performance reports and actionable recommendations to improve online visibility and engagement. Partner with stakeholders to support digital transformation, customer engagement, and long-term growth initiatives.

Digital Marketing Specialist at Sinoclick Digital Marketing Agency, Dublin

April 1, 2023 - December 1, 2023

Managed multi-channel digital marketing campaigns for a diverse client portfolio. Analyzed campaign data and engagement metrics to drive performance improvements. Developed content and engagement strategies aligned with client objectives and business goals. Prepared reports and recommendations to support data-driven decision making. Worked closely with stakeholders to improve campaign effectiveness and audience growth.