Hello! I'm Jackson, an organized and self-driven professional with over 7 years of experience in Hospitality Management and Operations. I'm currently transitioning into Cybersecurity and Cloud Computing. I enjoy problem-solving and building strong relationships while adapting to the evolving needs of organizations. I'm passionate about expanding my technical skills in software security and web development. In my free time, I love working on personal projects that involve web development and exploring new technologies. I'm committed to learning and growth, especially in the fields of cybersecurity and cloud solutions, while also being devoted to maintaining high standards in customer service and operations.

JACKSON ENIEBIET JAMES

Hello! I'm Jackson, an organized and self-driven professional with over 7 years of experience in Hospitality Management and Operations. I'm currently transitioning into Cybersecurity and Cloud Computing. I enjoy problem-solving and building strong relationships while adapting to the evolving needs of organizations. I'm passionate about expanding my technical skills in software security and web development. In my free time, I love working on personal projects that involve web development and exploring new technologies. I'm committed to learning and growth, especially in the fields of cybersecurity and cloud solutions, while also being devoted to maintaining high standards in customer service and operations.

Available to hire

Hello! I’m Jackson, an organized and self-driven professional with over 7 years of experience in Hospitality Management and Operations. I’m currently transitioning into Cybersecurity and Cloud Computing. I enjoy problem-solving and building strong relationships while adapting to the evolving needs of organizations. I’m passionate about expanding my technical skills in software security and web development.
In my free time, I love working on personal projects that involve web development and exploring new technologies. I’m committed to learning and growth, especially in the fields of cybersecurity and cloud solutions, while also being devoted to maintaining high standards in customer service and operations.

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Experience Level

Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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Work Experience

Cybersecurity And Cloud Computing Trainee at Digitalwitch Community
June 1, 2025 - Present
Gaining hands-on experience in Networking & System Security, Cloud Security, IAM, and GRC while learning security tools and technologies.
Operations Manager / Software Manager at Dagsville / Gordonsville by Escape
June 1, 2024 - August 1, 2025
Administered software security and user access, led a large team, and implemented SOPs and compliance training initiatives.
Restaurant Supervisor at Slow / RSVP
July 1, 2023 - July 1, 2024
Supervised daily fine dining operations, managed a staff team, and ensured compliance with health and hygiene regulations.
Customer Service Supervisor at GUO Logistics Ltd
April 1, 2023 - July 1, 2023
Supervised junior staff, handled customer complaints, and ensured timely updates on delivery statuses.
Floor Manager / Software Manager at HOV Restobar
December 1, 2022 - March 1, 2023
Managed front-of-house operations, ensured compliance with safety protocols, and liaised with event teams.
Branch Manager / Operations Manager at Dex Express Logistics
December 1, 2021 - July 1, 2022
Developed operational processes, improved customer retention significantly, and maintained financial records.
Customer Service Representative at Dex Express Logistics
July 1, 2021 - November 1, 2021
Handled customer inquiries and complaints, ensuring satisfaction and timely delivery updates.
Head Waiter / Restaurant Supervisor at Spades by Freshforte
November 1, 2020 - May 1, 2021
Ensured fine dining standards, assigned service areas, and processed payments.

Education

National Diploma at Trinity Polytechnic
September 1, 2018 - December 3, 2025
National Diploma at Trinity Polytechnic
September 1, 2018 - December 16, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Travel & Hospitality, Professional Services, Software & Internet