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Final-year Bachelor of Business Management student at the University of Canberra, specialising in Finance and Strategic Management. Experienced across market research, SEO, digital marketing, project coordination, and operations delivery. Strong foundation in competitor analysis, evidence-based research, stakeholder communication, and time-sensitive client work. Skilled in supporting cross-functional teams, identifying commercial opportunities, and delivering practical insights across marketing and operational environments.…Final-year Bachelor of Business Management student at the University of Canberra, specialising in Finance and Strategic Management. Experienced across market research, SEO, digital marketing, project coordination, and operations delivery. Strong foundation in competitor analysis, evidence-based research, stakeholder communication, and time-sensitive client work. Skilled in supporting cross-functional teams, identifying commercial opportunities, and delivering practical insights across marketing and operational environments.

Jacky Mai

Project Manager, Production Manager, Creative Producer, +7

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Final-year Bachelor of Business Management student at the University of Canberra, specialising in Finance and Strategic Management. Experienced across market research, SEO, digital marketing, project coordination, and operations delivery. Strong foundation in competitor analysis, evidence-based research, stakeholder communication, and time-sensitive client work. Skilled in supporting cross-functional teams, identifying commercial opportunities, and delivering practical insights across marketing and operational environments.…Final-year Bachelor of Business Management student at the University of Canberra, specialising in Finance and Strategic Management. Experienced across market research, SEO, digital marketing, project coordination, and operations delivery. Strong foundation in competitor analysis, evidence-based research, stakeholder communication, and time-sensitive client work. Skilled in supporting cross-functional teams, identifying commercial opportunities, and delivering practical insights across marketing and operational environments.

Available to hire

Final-year Bachelor of Business Management student at the University of Canberra, specialising in Finance and
Strategic Management. Experienced across market research, SEO, digital marketing, project coordination, and
operations delivery. Strong foundation in competitor analysis, evidence-based research, stakeholder communication,
and time-sensitive client work. Skilled in supporting cross-functional teams, identifying commercial opportunities, and
delivering practical insights across marketing and operational environments.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

SEO Marketer (Intern) at OnPoint 365

March 1, 2026 - May 31, 2026

Provided digital marketing and SEO support for a multi-client agency, contributing to social media planning, paid advertising, and website optimisation initiatives. Planned and scheduled social media content across Facebook, Instagram, and LinkedIn (15+ posts weekly), researched competitor strategies, and increased engagement by 25% in 6 weeks. Prepared budget plans and audience targeting for 5 campaigns, improving ROI by 18%. Reviewed website UX, identifying issues that reduced bounce rate by 30% after fixes. Analyzed 8 competitors to identify market gaps and positioning opportunities, helping secure 2 new client acquisitions. Improved content structure and on-page SEO for 20+ pages, increasing organic traffic by 35% in 2 months.

SEO Marketer - Growth Strategy & Market Intelligence at onpoint 365

March 1, 2026 - Present

Led an end-to-end website UI enhancement project, auditing design, functionality, and mobile responsiveness; developed and implemented SEO and traffic growth strategies to improve search rankings, user engagement, and website clicks. Conducted competitive analysis to identify market gaps and inform strategic design and positioning decisions. Collaborated cross-functionally with marketing and web development teams to deliver UI updates aligned with branding, reporting progress weekly to project supervisor.

Student Consultant at Future Wellness Group (UC SAIEP)

November 1, 2025 - December 31, 2025

Delivered market intelligence and strategic recommendations for a preventive health-tech client. Produced a market research report on the Australian preventive health-tech sector within 2 weeks, informing Q1 2026 market entry. Identified 4 viable B2B partnerships; conducted competitor analysis revealing 3 market gaps. Managed 5 deliverables under a 2-week timeline with 100% on-time delivery and a 9/10 client satisfaction score.

Student Consultant - Growth Strategy & Market Intelligence at Future Wellness Group Holdings (SAIEP)

November 1, 2025 - December 1, 2025

Delivered a professional, client-ready market intelligence report on the Australian preventive health-tech sector, covering customer segmentation, competitive landscape, and evidence-based growth recommendations for an AI-driven wellness platform. Conducted in-depth secondary research across corporate wellness, clinical, and research segments, synthesising complex findings into clear, actionable insights for a real business client. Performed competitive analysis of 4-6 key industry players, identifying high-potential market gaps and B2B partnership opportunities. Managed competing priorities within a two-week consulting timeline, demonstrating accountability and structured analytical thinking.

Events Coordinator & Head Catering Assistant at Pinnacle People - Australian Parliament House

July 1, 2025 - Present

Logistics and service delivery for 20+ parliamentary events, coordinating vendors and guest-facing operations in a fast-paced, formal environment. Executed 15 high-profile events with 10+ vendors and 30+ hospitality staff; achieved 95% guest satisfaction. Managed guest services for 500+ attendees with 100% compliance to formal protocol; resolved 8+ operational issues in real-time to keep events running smoothly.

Banquet & Food and Beverage Attendant at Pinnacle People

July 1, 2025 - Present

Coordinated multi-course event setups—stakeholder briefings, logistics planning, and real-time problem resolution—across complex, high-volume events. Managed guest service with composure during peak periods, maintaining exceptional standards across concurrent event phases. Liaised with team members to ensure seamless operational transitions and adherence to event briefs.

Volunteer at Community Volunteer

January 1, 2025 - Present

Supported food distribution and pantry operations, promoting resource accessibility for vulnerable community members. Organised and facilitated community social events, managing logistics, engagement activities, and stakeholder communications.

Operations Supervisor at Ninja Parc

December 1, 2024 - February 1, 2026

Supervised daily operations at a high-volume recreational venue, ensuring safety compliance and smooth delivery. Managed safety protocols for 50+ activity sessions weekly with 100% compliance; coordinated 12 staff and resolved 15+ daily customer incidents, lifting satisfaction by 22%. Maintained service standards during peak periods (200+ customers daily) with 90%+ positive feedback and 40% faster complaint resolution.

Casual Team Member & Party Host at Ninja Parc

December 1, 2024 - February 1, 2026

Supervised participant safety across obstacle course activities and children's events, applying governance protocols, risk assessment, and incident response. Managed customer inquiries, bookings, and on-site facilitation while collaborating with team members to uphold facility compliance and visitor experience standards. Built trust with diverse community members, demonstrating interpersonal skill, empathy, and cross-cultural awareness in every interaction.

Customer Service Specialist at Hero Sushi

May 1, 2024 - July 1, 2025

Processed 100+ orders daily and resolved 10+ customer complaints weekly, achieving 95% satisfaction. Managed high-demand periods (150+ customers per shift), reducing order fulfillment time by 25% with 98% accuracy.

Customer Service Representative at Hero Sushi

May 1, 2024 - July 1, 2025

Managed customer service operations including order processing, complaint resolution, and payment handling in a fast-paced, compliance-driven environment. Upheld food safety and hygiene standards consistently, demonstrating accountability and commitment to regulatory compliance.