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Hi, I’m Jade Zammit. I’m a certified Service Titan Professional and seasoned Operations Specialist with 9+ years of progressive experience spanning customer success, optimized dispatch, and sales enablement. I have expertise in streamlining scheduling and dispatch operations to improve team efficiency while implementing high-impact administrative and marketing strategies and managing high-volume communications. Let’s chat!…Hi, I’m Jade Zammit. I’m a certified Service Titan Professional and seasoned Operations Specialist with 9+ years of progressive experience spanning customer success, optimized dispatch, and sales enablement. I have expertise in streamlining scheduling and dispatch operations to improve team efficiency while implementing high-impact administrative and marketing strategies and managing high-volume communications. Let’s chat!

Jade Zammit

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Hi, I’m Jade Zammit. I’m a certified Service Titan Professional and seasoned Operations Specialist with 9+ years of progressive experience spanning customer success, optimized dispatch, and sales enablement. I have expertise in streamlining scheduling and dispatch operations to improve team efficiency while implementing high-impact administrative and marketing strategies and managing high-volume communications. Let’s chat!…Hi, I’m Jade Zammit. I’m a certified Service Titan Professional and seasoned Operations Specialist with 9+ years of progressive experience spanning customer success, optimized dispatch, and sales enablement. I have expertise in streamlining scheduling and dispatch operations to improve team efficiency while implementing high-impact administrative and marketing strategies and managing high-volume communications. Let’s chat!

Available to hire

Hi, I’m Jade Zammit. I’m a certified Service Titan Professional and seasoned Operations Specialist with 9+ years of progressive experience spanning customer success, optimized dispatch, and sales enablement.

I have expertise in streamlining scheduling and dispatch operations to improve team efficiency while implementing high-impact administrative and marketing strategies and managing high-volume communications. Let’s chat!

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Customer Success Agent at Citron Hygiene

March 1, 2025 - March 1, 2025

Processed and verified a high volume of customer orders using internal systems and purchase orders. Provided high-quality service to internal and external customers to ensure successful order fulfillment and process improvement. Liaised with branch and regional offices to resolve complex order-related issues.

CSR/Dispatcher / Office Manager at The Great Plumbing Company

March 1, 2025 - October 29, 2025

Manage high-volume inbound/outbound customer interactions (25+ calls daily inbound; 30-50 calls daily outbound), driving first-call resolution for scheduling and service inquiries. Optimize technician scheduling/routing using Service Titan to maximize daily service appointment efficiency, contributing to an 80% booking rate. Execute full-cycle lead generation and follow-up to convert estimates into new business, promote membership enrollments, and develop local marketing campaigns to boost brand visibility. Support financial operations by managing vendor invoicing, accounts payable, and coordinating essential vendor appointments.

Inside and Assistant Sales Representative at Dell Technologies

September 1, 2022 - September 1, 2022

Secured new accounts and drove revenue growth by handling high-volume inbound calls and promoting tailored product/service solutions. Maintained and strengthened customer relations, contributing to sustained revenue growth. Gathered and sorted data for inclusion reports and filing. Scheduled and coordinated meetings, appointments, and sales team members.