I’m a versatile customer service professional with experience in chat and VIP support, plus technical assistance in the iGaming space. I excel at solving problems, handling high-volume inquiries, and maintaining high customer satisfaction. I enjoy collaborating with teams to improve processes and create clear, helpful documentation. I’m based in Baku, Azerbaijan, with a Bachelor’s in International Relations, and I’m eager to apply my communication and problem-solving skills to roles in content, marketing, or product support. I’m proactive, tech-savvy, and comfortable training others on best practices. I bring strong written and verbal communication, a knack for turning complex issues into actionable solutions, and a commitment to delivering timely, reliable support to clients and teammates alike.

Jahandar

I’m a versatile customer service professional with experience in chat and VIP support, plus technical assistance in the iGaming space. I excel at solving problems, handling high-volume inquiries, and maintaining high customer satisfaction. I enjoy collaborating with teams to improve processes and create clear, helpful documentation. I’m based in Baku, Azerbaijan, with a Bachelor’s in International Relations, and I’m eager to apply my communication and problem-solving skills to roles in content, marketing, or product support. I’m proactive, tech-savvy, and comfortable training others on best practices. I bring strong written and verbal communication, a knack for turning complex issues into actionable solutions, and a commitment to delivering timely, reliable support to clients and teammates alike.

Available to hire

I’m a versatile customer service professional with experience in chat and VIP support, plus technical assistance in the iGaming space. I excel at solving problems, handling high-volume inquiries, and maintaining high customer satisfaction. I enjoy collaborating with teams to improve processes and create clear, helpful documentation. I’m based in Baku, Azerbaijan, with a Bachelor’s in International Relations, and I’m eager to apply my communication and problem-solving skills to roles in content, marketing, or product support.

I’m proactive, tech-savvy, and comfortable training others on best practices. I bring strong written and verbal communication, a knack for turning complex issues into actionable solutions, and a commitment to delivering timely, reliable support to clients and teammates alike.

See more

Experience Level

Expert
Expert
Expert
Intermediate
Intermediate
Intermediate

Language

Azerbaijani
Fluent
Turkish
Fluent
Russian
Beginner
Spanish; Castilian
Beginner

Work Experience

Chat Operator at PIN-UP
February 1, 2022 - April 1, 2024
Handled customer inquiries via live chat, provided timely information, and resolved standard and escalated issues. Maintained high customer satisfaction, documented interactions, and contributed to process improvements. Trained new chat operators on best practices and company policies; created and updated FAQs and knowledge base entries; diagnosed and escalated complex cases to relevant teams.
VIP Chat Operator at PIN-UP
April 1, 2024 - April 1, 2024
Delivered tailored chat support to VIP clients, resolved escalations, and provided personalized information to improve retention and satisfaction.
Technical Support Specialist at iGaming
August 1, 2024 - August 1, 2025
Collaborated with team to develop strategies for high-volume inquiries, resolved customer issues, and provided technical support. Trained new chat operators on best practices and company policies; documented issues and resolutions in ticketing systems; escalated complex cases to appropriate teams.

Education

Bachelor's Degree in International Relations at Azerbaijan University of Languages
January 1, 2017 - January 1, 2021

Qualifications

KYC Regulation Compliance
January 11, 2030 - December 22, 2025

Industry Experience

Gaming, Media & Entertainment, Professional Services