Jakayla Peterson

Provide personalized head-to-toe styling and wardrobe recommendations based on clients’ lifestyles, fit, preferences, budgets, and occasions. Build and maintain a private clientele using proactive outreach, appointment-based selling, personalized follow-up, and strong relationship management. Drive individual sales and productivity goals by identifying client needs, cross-selling complementary categories, and creating complete wardrobe and gifting solutions. Host and curate fashion, beauty, and clienteling events, including concepts, product selection, outreach, appointments, and on-floor execution, while supporting store promotions and merchandising priorities. Maintain organized client notes, appointment details, outreach activity, and follow-up to deliver consistent service and performance. Collaborate with store leadership and brand partners to enhance customer engagement and support initiatives across the floor.

Communicated effectively with store leadership and associates while working toward and exceeding corporate goals. Prioritized customer experience by delivering personalized service and securing more than 100 credit card applications. Led and developed a team of 10–12 associates through coaching, sales initiatives, customer engagement, and team-morale strategies. Consistently delivered exceptional, solutions-focused shopping experiences while supporting day-to-day store execution.

Delivered exceptional customer service while maximizing client satisfaction and managing POS transactions accurately and efficiently. Evaluated sales and performance data to identify opportunities, control costs, and develop effective action plans. Oversaw day-to-day sales-floor operations including associate support, customer service execution, and overall operational coordination.