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I am a results-driven business professional with 15+ years of international experience and over 12 years managing enterprise-level accounts. I excel at driving adoption and growth by combining customer success, product enablement, and cross-functional collaboration. I am bilingual in English and Spanish, which helps me lead diverse teams and communicate effectively with global stakeholders. Throughout my career I’ve supported complex SaaS and tech-enabled operations across Latin America, the Caribbean, and the US. I thrive on simplifying complex data for executives and front-line teams, mentoring new associates, and delivering high-impact outcomes in fast-paced environments.…I am a results-driven business professional with 15+ years of international experience and over 12 years managing enterprise-level accounts. I excel at driving adoption and growth by combining customer success, product enablement, and cross-functional collaboration. I am bilingual in English and Spanish, which helps me lead diverse teams and communicate effectively with global stakeholders. Throughout my career I’ve supported complex SaaS and tech-enabled operations across Latin America, the Caribbean, and the US. I thrive on simplifying complex data for executives and front-line teams, mentoring new associates, and delivering high-impact outcomes in fast-paced environments.

Jairo Alexander Munoz

Project Manager, Product Designer, Web Designer, +2

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I am a results-driven business professional with 15+ years of international experience and over 12 years managing enterprise-level accounts. I excel at driving adoption and growth by combining customer success, product enablement, and cross-functional collaboration. I am bilingual in English and Spanish, which helps me lead diverse teams and communicate effectively with global stakeholders. Throughout my career I’ve supported complex SaaS and tech-enabled operations across Latin America, the Caribbean, and the US. I thrive on simplifying complex data for executives and front-line teams, mentoring new associates, and delivering high-impact outcomes in fast-paced environments.…I am a results-driven business professional with 15+ years of international experience and over 12 years managing enterprise-level accounts. I excel at driving adoption and growth by combining customer success, product enablement, and cross-functional collaboration. I am bilingual in English and Spanish, which helps me lead diverse teams and communicate effectively with global stakeholders. Throughout my career I’ve supported complex SaaS and tech-enabled operations across Latin America, the Caribbean, and the US. I thrive on simplifying complex data for executives and front-line teams, mentoring new associates, and delivering high-impact outcomes in fast-paced environments.

Available to hire

I am a results-driven business professional with 15+ years of international experience and over 12 years managing enterprise-level accounts. I excel at driving adoption and growth by combining customer success, product enablement, and cross-functional collaboration. I am bilingual in English and Spanish, which helps me lead diverse teams and communicate effectively with global stakeholders.

Throughout my career I’ve supported complex SaaS and tech-enabled operations across Latin America, the Caribbean, and the US. I thrive on simplifying complex data for executives and front-line teams, mentoring new associates, and delivering high-impact outcomes in fast-paced environments.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Spanish; Castilian

Fluent

Work Experience

Senior Tech / Customer Support Agent at Elevation Connect

March 1, 2022 - Present

Provide high-level technical support and customer service excellence for enterprise-level clients. Troubleshoot complex technical issues while maintaining high customer satisfaction ratings. Utilize SaaS platforms and internal CRM tools to manage workflow and resolve client inquiries efficiently.

Client Manager / Operations Supervisor at D&S Global Solutions

November 1, 2020 - March 1, 2022

Executed business operations, processes, and international transactions for Central America, the Caribbean, and Brazil. Supervised international administration personnel and ensured compliance with company requirements. Analyzed complex global operations involving multiple technicalities and simplified them for associates. Evaluated commercial strategies to achieve sales objectives and managed portfolio collections.

Regional Manager at Special Car

July 1, 2019 - March 1, 2020

Advised on the purchase and registration of public service vehicles. Provided consultancy on duties and responsibilities for special service transportation. Guided operators through licensing systems and compliance with code regulations.

Sales Supervisor / Team Leader at Dick’s Sporting Goods

November 1, 2015 - December 1, 2018

Leveraged customer service skills and product knowledge to boost sales and brand loyalty. Led teams, supervised daily operations, and contributed to store performance.

Sales Representative / Product Placement at Nike

June 1, 2011 - September 1, 2015

Sold Nike products, mentored entry-level associates, and developed advanced levels of sales knowledge. Recognized for improving sales results and store performance.