Jairo Alexander Munoz
I am a results-driven business professional with 15+ years of international experience and over 12 years managing enterprise-level accounts.
About
I am a results-driven business professional with 15+ years of international experience and over 12 years managing enterprise-level accounts. I excel at driving adoption and growth by combining customer success, product enablement, and cross-functional collaboration. I am bilingual in English and Spanish, which helps me lead diverse teams and communicate effectively with global stakeholders.
Throughout my career I’ve supported complex SaaS and tech-enabled operations across Latin America, the Caribbean, and the US. I thrive on simplifying complex data for executives and front-line teams, mentoring new associates, and delivering high-impact outcomes in fast-paced environments.
- 14 years' experience
- Joined April 2026
Languages
- EnglishFluent
- Spanish; CastilianFluent
Industry experience
- Software & Internet
- Retail
- Professional Services
- Transportation & Logistics
- Consumer Goods
Work experience· 5 roles
Provide high-level technical support and customer service excellence for enterprise-level clients. Troubleshoot complex technical issues while maintaining high customer satisfaction ratings. Utilize SaaS platforms and internal CRM tools to manage workflow and resolve client inquiries efficiently.
Executed business operations, processes, and international transactions for Central America, the Caribbean, and Brazil. Supervised international administration personnel and ensured compliance with company requirements. Analyzed complex global operations involving multiple technicalities and simplified them for associates. Evaluated commercial strategies to achieve sales objectives and managed portfolio collections.
Advised on the purchase and registration of public service vehicles. Provided consultancy on duties and responsibilities for special service transportation. Guided operators through licensing systems and compliance with code regulations.
Education
Certifications and awards
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