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I'm a customer-focused IT support professional with over 10 years of de-escalation and end-user assistance. I thrive in fast-paced environments, triaging issues quickly and documenting clear, actionable steps for technicians and vendors. I recently graduated top of my class from MyComputerCareer ITSA, earning AZ-900 and AI-900 certifications. I bring strong familiarity with Windows 10/11, Microsoft 365, POS workstations, printers, and network connectivity, and I pride myself on SLA/CSAT awareness and clean escalations to Tier 2/3 when needed.…I'm a customer-focused IT support professional with over 10 years of de-escalation and end-user assistance. I thrive in fast-paced environments, triaging issues quickly and documenting clear, actionable steps for technicians and vendors. I recently graduated top of my class from MyComputerCareer ITSA, earning AZ-900 and AI-900 certifications. I bring strong familiarity with Windows 10/11, Microsoft 365, POS workstations, printers, and network connectivity, and I pride myself on SLA/CSAT awareness and clean escalations to Tier 2/3 when needed.

Jamarlon Anderson

AI Engineer, AI Prompt Engineer, AI Developer, +7

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I'm a customer-focused IT support professional with over 10 years of de-escalation and end-user assistance. I thrive in fast-paced environments, triaging issues quickly and documenting clear, actionable steps for technicians and vendors. I recently graduated top of my class from MyComputerCareer ITSA, earning AZ-900 and AI-900 certifications. I bring strong familiarity with Windows 10/11, Microsoft 365, POS workstations, printers, and network connectivity, and I pride myself on SLA/CSAT awareness and clean escalations to Tier 2/3 when needed.…I'm a customer-focused IT support professional with over 10 years of de-escalation and end-user assistance. I thrive in fast-paced environments, triaging issues quickly and documenting clear, actionable steps for technicians and vendors. I recently graduated top of my class from MyComputerCareer ITSA, earning AZ-900 and AI-900 certifications. I bring strong familiarity with Windows 10/11, Microsoft 365, POS workstations, printers, and network connectivity, and I pride myself on SLA/CSAT awareness and clean escalations to Tier 2/3 when needed.

Available to hire

I’m a customer-focused IT support professional with over 10 years of de-escalation and end-user assistance. I thrive in fast-paced environments, triaging issues quickly and documenting clear, actionable steps for technicians and vendors.

I recently graduated top of my class from MyComputerCareer ITSA, earning AZ-900 and AI-900 certifications. I bring strong familiarity with Windows 10/11, Microsoft 365, POS workstations, printers, and network connectivity, and I pride myself on SLA/CSAT awareness and clean escalations to Tier 2/3 when needed.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Work Experience

Senior Server Repair Technician at SMS Infocomm (via VSSI Staffing)

September 1, 2025 - January 1, 2026

Performed hardware diagnostics and basic troubleshooting on server/OAM units; verified parts and ensured correct staging for QA and processing. Updated repair status and asset data across internal systems/spreadsheets to maintain accurate tracking and prevent workflow delays. Triaged exceptions, documented findings clearly, and escalated to leads/QA with actionable notes; trained 10+ new hires on process and documentation. Followed SOPs/quality checkpoints and ESD-safe handling; documented repair outcomes for downstream teams.

Night Auditor & Overnight Technical Support at Locus Hospitality

May 1, 2021 - August 1, 2023

Primary overnight contact for guest/staff technical issues; handled de-escalation and time-sensitive troubleshooting with clear communication. Troubleshot Windows workstations, POS terminals, network printers, and property Wi-Fi; minimized downtime during peak/overnight operations. Maintained incident logs (symptoms, steps, outcomes) and escalated complex issues to external IT vendors with actionable notes. Coordinated vendor restorations (internet/Wi-Fi, printers, POS); communicated status/ETAs and verified resolution.

Barista Trainer & Event Service Specialist at Starbucks Coffee Company & Independent Contractor

November 1, 2013 - May 1, 2019

Led barista training and event service, supporting daily operations and ensuring consistent customer experience across shifts. Delivered hands-on coaching, operated equipment, and contributed to event services with attention to quality and safety.

Shift & Stockroom Manager at Genesco, Inc. (Journeys)

November 1, 2013 - November 1, 2013

Managed shift operations and stockroom processes, including inventory control, merchandising support, and team supervision during peak periods.