Available to hire
Hi, I’m Jan Koops. I’m a versatile professional with extensive experience in operations, team leadership, and hands-on project delivery across mobility, outsourcing, and hospitality domains. I thrive on building efficient teams, designing actionable reporting, and driving projects from concept to completion while maintaining strong stakeholder relationships and a positive, can-do attitude.
I’m passionate about optimizing processes, automating workflows, and supporting multi-lingual teams. My hands-on approach means I’m comfortable both leading and executing, and I enjoy taking on diverse responsibilities—from training new agents to coordinating cross-functional projects and ensuring smooth day-to-day operations.
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Work Experience
Team Lead outsourcing at Support your App
December 31, 2025 - October 5, 2025Led operations for a mobility project across 5 teams and 7 languages, supervising ~75 agents. Built agent worksheets and reporting dashboards with automated formulas. Started as a consultant, promoted to Team Lead for over 3 years. Trained new agents and managed temporary projects with up to 15 extra agents. Partially assumed managerial tasks due to project knowledge.
Team Lead outsourcing at Support your App
January 1, 2025 - October 5, 2025Led 5 teams across 7 languages, with ~15 agents; created worksheets and reporting sheets with automated formulas; trained new agents and managed temporary project teams; occasionally taken over managerial tasks due to project expertise.
Team Lead outsourcing at Support Your App
January 1, 2025 - October 5, 2025Led operations for a mobility project, supervising 5 teams across 7 languages and about 15 agents; created worksheets and reporting templates with automated formulas; trained new agents; occasionally led larger temporary projects and acted as de facto manager.
Property Manager at Airbnb apartments
January 1, 2023 - PresentManaged remodeling to daily rentals, guest turnovers, guest communications, and inventory of supplies; ensured stock levels and guest readiness.
Airbnb apartments Manager
January 1, 2023 - PresentManaged 2 Airbnb apartments from remodel through daily operations, guest turnovers and guest communication. Ensured stock of supplies and inventory management.
Airbnb Apartments Manager
January 1, 2023 - PresentManaged 2 Airbnb apartments from remodeling through daily rentals; handled guest turnover and guest communications; ensured supplies were in stock.
Small Business Owner at Self-employed
January 1, 2020 - October 5, 2025Repair, maintenance and sales of PCs, laptops and gadgets; designing and managing customer websites and back-end operations.
Customer Support Agent at Teleperformance
January 1, 2020 - October 5, 2025Provided customer support services for a Greek market operation; handled inquiries, troubleshooting, and issue resolution.
Small Business owner
January 1, 2020 - October 5, 2025Owned and ran a small business, performing repair, maintenance and sales of PCs, laptops and gadgets. Created websites for customers and managed back-end.
Customer support agent at Teleperformance
January 1, 2020 - October 5, 2025Provided customer support services in Athens, Greece.
Small Business Owner
January 1, 2020 - October 5, 2025Repair, maintenance and sales of PCs, laptops and gadgets; created websites for customers and managed the back-end.
Customer Support Agent at Teleperformance (Athens, Greece)
January 1, 2020 - October 5, 2025Provided customer support service, handling inquiries and resolving issues in a fast-paced environment.
Scooter Mechanic / Warehouse Manager / Regional Manager at Micromobility Rideshare (Detroit/Daytona)
January 1, 2019 - October 5, 2025Started as a scooter mechanic; progressed to warehouse manager and regional manager overseeing multiple cities and overall operations.
Scooter mechanic / Warehouse Manager / Regio Manager
January 1, 2019 - October 5, 2025Mechanic for electric scooters in micromobility rideshare; promoted to warehouse manager and later regional manager for 5 cities in the Detroit/Daytona region.
Scooter Mechanic / Warehouse Manager / Regio Manager at Detroit/Daytona (micromobility rideshare)
January 1, 2019 - October 5, 2025Started as a scooter mechanic, advanced to warehouse manager and then regional manager overseeing 5 cities for overall operations.
General Employee (Premises Maintenance & Mechanics) at Renntech
January 1, 2018 - October 5, 2025Business premises maintenance and mechanics at a Porsche specialist; performed various technical and support tasks.
General employee at Renntech
January 1, 2018 - October 5, 2025Business premises maintenance and mechanics at a Porsche specialist; performed various tasks.
General Employee at Renntech
January 1, 2018 - October 5, 2025Business premises maintenance and mechanics at a Porsche specialist; performed various related tasks.
Tractor Driver at Holstein BV
January 1, 2017 - October 5, 2025Removal of ditch waste and roadside waste; operated dump truck, transported waste to disposal sites.
Tractor driver at Holstein BV
January 1, 2017 - October 5, 2025Removal of ditch waste and roadside waste; transporting to dump.
Tractor Driver at Holstein BV
January 1, 2017 - October 5, 2025Removed ditch waste and roadside waste; operated dump trucks in Meppel and South Drenthe region.
Security Sales Consultant at Forus-P
January 1, 2016 - October 5, 2025Sales in Web-Security; conducted calls and emails to companies and developers to promote and sell security products.
Security Sales Consultant at Forus-P
January 1, 2016 - October 5, 2025Sales in Web-Security; calling and emailing companies/developers and selling the company’s security product.
Security Sales Consultant at Forus-P
January 1, 2016 - October 5, 2025Sales of web-security products; contacted and emailed companies and developers to sell security solutions.
Tractor Chauffeur at Holstein te De Groeve
January 1, 2015 - October 5, 2025Ditch and roadside waste removal; transportation to disposal site.
Tractor chauffeur at Holstein
January 1, 2015 - October 5, 2025Removal of ditch waste and roadside waste; dump runs.
Tractorchauffeur at Holstein te De Groeve
January 1, 2015 - October 5, 2025Removal of ditch waste and roadside waste; dump runs.
Mechanic at Suichies
December 31, 2014 - October 5, 2025Repair, maintain and service lawn mowers, ride-on mowers and garden tools.
Mechanic at Suichies
December 31, 2014 - October 5, 2025Repair, maintenance and service of lawn mowers, ride-on mowers, leaf blowers and chainsaws.
Mechanic at Suichies
January 1, 2014 - October 5, 2025Repair, maintenance and servicing of lawn mowers, ride-on mowers, leaf blowers and chainsaws.
Operator Logistiek at Asus Holland B.V.
December 31, 2013 - October 5, 2025Repair laptops and tablets; manage logistical processes for incoming/outgoing goods and internal transport.
Proces Operator at Photonis
December 31, 2013 - October 5, 2025Installation and conversion of vacuum pumps; dismantling night vision modules; chemical processes; fine and mechanical work.
Operator Logistiek at Asus Holland B.V.
January 1, 2013 - October 5, 2025Repair laptops and tablets; managed the logistical process of incoming/outgoing goods and internal transport.
Proces Operator at Photonis
January 1, 2013 - October 5, 2025Installation and conversion of vacuum pumps; dismantling of modules (night vision goggles); chemical processing and mechanical work.
Operator logistiek at Asus Holland B.V.
January 1, 2013 - October 5, 2025Repair laptops and tablets; manage logistical processes of incoming/outgoing goods.
Proces operator at Photonis
January 1, 2013 - PresentInstallation and conversion of vacuum pumps; dismantling night vision modules with tools; chemical processes related to cleaning.
Maintenance en Reparatie at PC Assen
December 31, 2012 - October 5, 2025Repairing and maintaining computer systems and software.
Maintenance en Reparatie at PC Assen
January 1, 2012 - October 5, 2025Repairing and maintaining computer systems and related software.
Maintenance en reparatie at PC Assen
January 1, 2012 - October 5, 2025Repair and maintenance of system/software.
Koerier at Firma Koskamp
December 31, 2011 - October 5, 2025Delivery of auto parts.
Koerier at Koskamp
January 1, 2011 - October 5, 2025Delivery of auto parts.
Koerier at Koskamp
January 1, 2011 - October 5, 2025Delivery of auto parts.
Algemeen Medewerker at Verkeerspark Assen
December 31, 2008 - October 5, 2025Managed attractions, performed repairs and cleaned facilities.
Algemeen Medewerker at Mast Geveltechniek
December 31, 2008 - October 5, 2025Assisted with mounting dormers, window frames, gutters, gutters and weatherboards.
Algemeen Medewerker at Koops Klussenbedrijf
December 31, 2008 - October 5, 2025Assisted with carpentry, repairs, renovations; building wooden structures.
Algemeen Medewerker at Verkeerspark Assen
January 1, 2008 - October 5, 2025Manned attractions, repaired and cleaned equipment.
Algemeen Medewerker at Mast Geveltechniek
January 1, 2008 - October 5, 2025Assisted with mounting dormers, frames, rain gutters, wind boards and soffits.
Algemeen Medewerker at Koops (klusbedrijf)
January 1, 2008 - October 5, 2025General handyman duties including building huts, household repairs and renovations.
Algemeen medewerker at Verkeerspark Assen
January 1, 2007 - October 5, 2025Operate, repair and clean attractions.
Algemeen medewerker at Mast Geveltechniek
January 1, 2007 - October 5, 2025Assistance mounting dormers, frames, gutters, cornices and brise-soleil.
Algemeen medewerker at Koops
January 1, 2007 - October 5, 2025Assistance with tasks like building log cabins and home repairs/construction.
Order Picker at Coöp Codis
December 31, 2006 - October 5, 2025Order picking using an electric pallet jack.
Orderpicker at Coöp Codis
January 1, 2006 - October 5, 2025Order picking on an electric pallet jack.
Orderpicker at Coöp Codis
January 1, 2006 - October 5, 2025Order picking on electric-powered pallet trucks.
Terminal Medewerker at MCS
December 31, 2005 - October 5, 2025Loading and unloading ships and containers; operating forklift and reach stacker.
Terminal Medewerker at MCS
January 1, 2005 - October 5, 2025Loading and unloading ships and containers; operating forklift and reach stacker.
Terminal medewerker at MCS
January 1, 2005 - October 5, 2025Loading/unloading ships and containers; forklift and reach truck.
Education
VMBO Groen at AOC Terra
January 1, 2001 - January 1, 2005Chauffeur goederenvervoer at Noorderpoort college Groningen
January 1, 2005 - January 1, 2006VMBO Groen at AOC Terra
January 1, 2001 - January 1, 2005Chauffeur goederenvervoer at Noorderpoort college te Groningen
January 1, 2005 - January 1, 2006VMBO Groen at AOC Terra, kader beroeps gerichte leerweg
January 1, 2001 - January 1, 2005Chauffeur goederenvervoer at Noorderpoort college te Groningen
January 1, 2005 - January 1, 2006Qualifications
Cursus DAV (deskundig asbest verwijderaar)
January 1, 2013 - October 5, 2025Basisveiligheid VCA diploma behaald
January 1, 2012 - October 5, 2025Cursus DAV (deskundig asbest verwijderaar)
January 1, 2013 - October 5, 2025Basisveiligheid VCA diploma behaald
January 1, 2012 - October 5, 2025Cursus DAV (deskundig asbest verwijderaar)
January 1, 2013 - January 1, 2013Basisveiligheid VCA diploma behaald
July 17, 2012 - July 17, 2012Cursus DAV (deskundig asbest verwijderaar)
January 1, 2013 - January 1, 2013Basisveiligheid VCA diploma behaald
July 17, 2012 - July 17, 2012Cursus DAV (deskundig asbest verwijderaar)
January 1, 2013 - October 5, 2025Basisveiligheid VCA diploma behaald
July 17, 2012 - October 5, 2025Industry Experience
Software & Internet, Transportation & Logistics, Retail, Travel & Hospitality, Professional Services, Other, Manufacturing, Media & Entertainment
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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