Available to hire
Hi, I’m Jan Koops. I’m a versatile professional with extensive experience in operations, team leadership, and hands-on project delivery across mobility, outsourcing, and hospitality domains. I thrive on building efficient teams, designing actionable reporting, and driving projects from concept to completion while maintaining strong stakeholder relationships and a positive, can-do attitude.
I’m passionate about optimizing processes, automating workflows, and supporting multi-lingual teams. My hands-on approach means I’m comfortable both leading and executing, and I enjoy taking on diverse responsibilities—from training new agents to coordinating cross-functional projects and ensuring smooth day-to-day operations.
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Work Experience
Team Lead outsourcing at Support Your App
January 1, 2025 - October 5, 2025Led operations for a mobility project, supervising 5 teams across 7 languages and about 15 agents; created worksheets and reporting templates with automated formulas; trained new agents; occasionally led larger temporary projects and acted as de facto manager.
Airbnb Apartments Manager
January 1, 2023 - PresentManaged 2 Airbnb apartments from remodeling through daily rentals; handled guest turnover and guest communications; ensured supplies were in stock.
Customer Support Agent at Teleperformance (Athens, Greece)
January 1, 2020 - October 5, 2025Provided customer support service, handling inquiries and resolving issues in a fast-paced environment.
Small Business Owner
January 1, 2020 - October 5, 2025Repair, maintenance and sales of PCs, laptops and gadgets; created websites for customers and managed the back-end.
Scooter Mechanic / Warehouse Manager / Regio Manager at Detroit/Daytona (micromobility rideshare)
January 1, 2019 - October 5, 2025Started as a scooter mechanic, advanced to warehouse manager and then regional manager overseeing 5 cities for overall operations.
General Employee at Renntech
January 1, 2018 - October 5, 2025Business premises maintenance and mechanics at a Porsche specialist; performed various related tasks.
Tractor Driver at Holstein BV
January 1, 2017 - October 5, 2025Removed ditch waste and roadside waste; operated dump trucks in Meppel and South Drenthe region.
Security Sales Consultant at Forus-P
January 1, 2016 - October 5, 2025Sales of web-security products; contacted and emailed companies and developers to sell security solutions.
Tractorchauffeur at Holstein te De Groeve
January 1, 2015 - October 5, 2025Removal of ditch waste and roadside waste; dump runs.
Mechanic at Suichies
December 31, 2014 - October 5, 2025Repair, maintenance and service of lawn mowers, ride-on mowers, leaf blowers and chainsaws.
Proces Operator at Photonis
December 31, 2013 - October 5, 2025Installation and conversion of vacuum pumps; dismantling night vision modules; chemical processes; fine and mechanical work.
Operator Logistiek at Asus Holland B.V.
December 31, 2013 - October 5, 2025Repair laptops and tablets; manage logistical processes for incoming/outgoing goods and internal transport.
Maintenance en Reparatie at PC Assen
December 31, 2012 - October 5, 2025Repairing and maintaining computer systems and software.
Koerier at Firma Koskamp
December 31, 2011 - October 5, 2025Delivery of auto parts.
Algemeen Medewerker at Koops Klussenbedrijf
December 31, 2008 - October 5, 2025Assisted with carpentry, repairs, renovations; building wooden structures.
Algemeen Medewerker at Mast Geveltechniek
December 31, 2008 - October 5, 2025Assisted with mounting dormers, window frames, gutters, gutters and weatherboards.
Algemeen Medewerker at Verkeerspark Assen
December 31, 2008 - October 5, 2025Managed attractions, performed repairs and cleaned facilities.
Order Picker at Coöp Codis
December 31, 2006 - October 5, 2025Order picking using an electric pallet jack.
Terminal Medewerker at MCS
December 31, 2005 - October 5, 2025Loading and unloading ships and containers; operating forklift and reach stacker.
Team Lead outsourcing at Support your App
December 31, 2025 - October 5, 2025Led operations for a mobility project across 5 teams and 7 languages, supervising ~75 agents. Built agent worksheets and reporting dashboards with automated formulas. Started as a consultant, promoted to Team Lead for over 3 years. Trained new agents and managed temporary projects with up to 15 extra agents. Partially assumed managerial tasks due to project knowledge.
Airbnb apartments Manager
January 1, 2023 - PresentManaged 2 Airbnb apartments from remodel through daily operations, guest turnovers and guest communication. Ensured stock of supplies and inventory management.
Customer support agent at Teleperformance
January 1, 2020 - October 5, 2025Provided customer support services in Athens, Greece.
Small Business owner
January 1, 2020 - October 5, 2025Owned and ran a small business, performing repair, maintenance and sales of PCs, laptops and gadgets. Created websites for customers and managed back-end.
Scooter mechanic / Warehouse Manager / Regio Manager
January 1, 2019 - October 5, 2025Mechanic for electric scooters in micromobility rideshare; promoted to warehouse manager and later regional manager for 5 cities in the Detroit/Daytona region.
General employee at Renntech
January 1, 2018 - October 5, 2025Business premises maintenance and mechanics at a Porsche specialist; performed various tasks.
Tractor driver at Holstein BV
January 1, 2017 - October 5, 2025Removal of ditch waste and roadside waste; transporting to dump.
Security Sales Consultant at Forus-P
January 1, 2016 - October 5, 2025Sales in Web-Security; calling and emailing companies/developers and selling the company’s security product.
Tractor chauffeur at Holstein
January 1, 2015 - October 5, 2025Removal of ditch waste and roadside waste; dump runs.
Mechanic at Suichies
December 31, 2014 - October 5, 2025Repair, maintain and service lawn mowers, ride-on mowers and garden tools.
Proces operator at Photonis
January 1, 2013 - PresentInstallation and conversion of vacuum pumps; dismantling night vision modules with tools; chemical processes related to cleaning.
Operator logistiek at Asus Holland B.V.
January 1, 2013 - October 5, 2025Repair laptops and tablets; manage logistical processes of incoming/outgoing goods.
Maintenance en reparatie at PC Assen
January 1, 2012 - October 5, 2025Repair and maintenance of system/software.
Koerier at Koskamp
January 1, 2011 - October 5, 2025Delivery of auto parts.
Algemeen medewerker at Koops
January 1, 2007 - October 5, 2025Assistance with tasks like building log cabins and home repairs/construction.
Algemeen medewerker at Mast Geveltechniek
January 1, 2007 - October 5, 2025Assistance mounting dormers, frames, gutters, cornices and brise-soleil.
Algemeen medewerker at Verkeerspark Assen
January 1, 2007 - October 5, 2025Operate, repair and clean attractions.
Orderpicker at Coöp Codis
January 1, 2006 - October 5, 2025Order picking on electric-powered pallet trucks.
Terminal medewerker at MCS
January 1, 2005 - October 5, 2025Loading/unloading ships and containers; forklift and reach truck.
Team Lead outsourcing at Support your App
January 1, 2025 - October 5, 2025Led 5 teams across 7 languages, with ~15 agents; created worksheets and reporting sheets with automated formulas; trained new agents and managed temporary project teams; occasionally taken over managerial tasks due to project expertise.
Property Manager at Airbnb apartments
January 1, 2023 - PresentManaged remodeling to daily rentals, guest turnovers, guest communications, and inventory of supplies; ensured stock levels and guest readiness.
Customer Support Agent at Teleperformance
January 1, 2020 - October 5, 2025Provided customer support services for a Greek market operation; handled inquiries, troubleshooting, and issue resolution.
Small Business Owner at Self-employed
January 1, 2020 - October 5, 2025Repair, maintenance and sales of PCs, laptops and gadgets; designing and managing customer websites and back-end operations.
Scooter Mechanic / Warehouse Manager / Regional Manager at Micromobility Rideshare (Detroit/Daytona)
January 1, 2019 - October 5, 2025Started as a scooter mechanic; progressed to warehouse manager and regional manager overseeing multiple cities and overall operations.
General Employee (Premises Maintenance & Mechanics) at Renntech
January 1, 2018 - October 5, 2025Business premises maintenance and mechanics at a Porsche specialist; performed various technical and support tasks.
Tractor Driver at Holstein BV
January 1, 2017 - October 5, 2025Removal of ditch waste and roadside waste; operated dump truck, transported waste to disposal sites.
Security Sales Consultant at Forus-P
January 1, 2016 - October 5, 2025Sales in Web-Security; conducted calls and emails to companies and developers to promote and sell security products.
Tractor Chauffeur at Holstein te De Groeve
January 1, 2015 - October 5, 2025Ditch and roadside waste removal; transportation to disposal site.
Mechanic at Suichies
January 1, 2014 - October 5, 2025Repair, maintenance and servicing of lawn mowers, ride-on mowers, leaf blowers and chainsaws.
Proces Operator at Photonis
January 1, 2013 - October 5, 2025Installation and conversion of vacuum pumps; dismantling of modules (night vision goggles); chemical processing and mechanical work.
Operator Logistiek at Asus Holland B.V.
January 1, 2013 - October 5, 2025Repair laptops and tablets; managed the logistical process of incoming/outgoing goods and internal transport.
Maintenance en Reparatie at PC Assen
January 1, 2012 - October 5, 2025Repairing and maintaining computer systems and related software.
Koerier at Koskamp
January 1, 2011 - October 5, 2025Delivery of auto parts.
Algemeen Medewerker at Koops (klusbedrijf)
January 1, 2008 - October 5, 2025General handyman duties including building huts, household repairs and renovations.
Algemeen Medewerker at Mast Geveltechniek
January 1, 2008 - October 5, 2025Assisted with mounting dormers, frames, rain gutters, wind boards and soffits.
Algemeen Medewerker at Verkeerspark Assen
January 1, 2008 - October 5, 2025Manned attractions, repaired and cleaned equipment.
Orderpicker at Coöp Codis
January 1, 2006 - October 5, 2025Order picking on an electric pallet jack.
Terminal Medewerker at MCS
January 1, 2005 - October 5, 2025Loading and unloading ships and containers; operating forklift and reach stacker.
Education
VMBO Groen at AOC Terra
January 1, 2001 - January 1, 2005Chauffeur goederenvervoer at Noorderpoort college Groningen
January 1, 2005 - January 1, 2006VMBO Groen at AOC Terra
January 1, 2001 - January 1, 2005Chauffeur goederenvervoer at Noorderpoort college te Groningen
January 1, 2005 - January 1, 2006VMBO Groen at AOC Terra, kader beroeps gerichte leerweg
January 1, 2001 - January 1, 2005Chauffeur goederenvervoer at Noorderpoort college te Groningen
January 1, 2005 - January 1, 2006Qualifications
Cursus DAV (deskundig asbest verwijderaar)
January 1, 2013 - October 5, 2025Basisveiligheid VCA diploma behaald
January 1, 2012 - October 5, 2025Cursus DAV (deskundig asbest verwijderaar)
January 1, 2013 - October 5, 2025Basisveiligheid VCA diploma behaald
January 1, 2012 - October 5, 2025Cursus DAV (deskundig asbest verwijderaar)
January 1, 2013 - January 1, 2013Basisveiligheid VCA diploma behaald
July 17, 2012 - July 17, 2012Cursus DAV (deskundig asbest verwijderaar)
January 1, 2013 - January 1, 2013Basisveiligheid VCA diploma behaald
July 17, 2012 - July 17, 2012Cursus DAV (deskundig asbest verwijderaar)
January 1, 2013 - October 5, 2025Basisveiligheid VCA diploma behaald
July 17, 2012 - October 5, 2025Industry Experience
Software & Internet, Transportation & Logistics, Retail, Travel & Hospitality, Professional Services, Other, Manufacturing, Media & Entertainment
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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