UX/UI Design Lead at Wilfrid Laurier Food Services

Led a 5-member UX/UI team that conducted 30+ student user interviews and developed user journey maps, wireframes, and high-fidelity prototypes to identify pain points in order to reduce food waste. Designed and iterated end-to-end digital ordering and cafeteria management UI interfaces in Figma to improve student navigation, meal selection, and checkout flow, increasing 40% usability improvement through user testing and feedback refinement. Designed and delivered 6 new platform features, including real-time menu availability, dietary filters, meal plan balance tracking, and pickup notifications to enhance student experience and operational clarity.

Data Analyst at 186 Card Shop Inc

Led structured dispute investigations for a high-volume e-commerce card trading and shipping platform, ensuring regulatory compliance with Visa, MasterCard, and American Express while reducing financial risk exposure. Developed evidence-based response frameworks that improved chargeback win rate by 65%. Partnered cross-functionally with banking institutions to support fulfillment operations, manage dispute resolution processes, and improve overall operational efficiency.

Founder/Owner at 3D Jelly Prints

Developed a comprehensive business plan outlining strategic goals, financial projections, market analysis, and operational frameworks, leading to Ontario government grant funding. Founded and managed a 3D printing business, overseeing website development, UX design, production, and order fulfillment, achieving a 30% profit growth for two consecutive years. Licensed and managed scalable cloud infrastructure to ensure secure hosting, optimal website performance, and reliable administrative operations.