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Hi, I'm Md Maidul Islam—licensed Insurance Advisor and operations leader based in Scarborough, Canada. I bring 7+ years of experience in financial services, risk assessment, regulatory compliance, and customer-focused service delivery. I've led teams across RBC, IKEA, Samsung R&D Institute, and TTEC, driving process improvements, performance metrics, and cross-functional collaboration. I'm passionate about turning data and insights into practical solutions that safeguard clients and improve operations.…Hi, I'm Md Maidul Islam—licensed Insurance Advisor and operations leader based in Scarborough, Canada. I bring 7+ years of experience in financial services, risk assessment, regulatory compliance, and customer-focused service delivery. I've led teams across RBC, IKEA, Samsung R&D Institute, and TTEC, driving process improvements, performance metrics, and cross-functional collaboration. I'm passionate about turning data and insights into practical solutions that safeguard clients and improve operations.

Maidul Islam

Project Manager, Product Designer, Designer, +2

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Hi, I'm Md Maidul Islam—licensed Insurance Advisor and operations leader based in Scarborough, Canada. I bring 7+ years of experience in financial services, risk assessment, regulatory compliance, and customer-focused service delivery. I've led teams across RBC, IKEA, Samsung R&D Institute, and TTEC, driving process improvements, performance metrics, and cross-functional collaboration. I'm passionate about turning data and insights into practical solutions that safeguard clients and improve operations.…Hi, I'm Md Maidul Islam—licensed Insurance Advisor and operations leader based in Scarborough, Canada. I bring 7+ years of experience in financial services, risk assessment, regulatory compliance, and customer-focused service delivery. I've led teams across RBC, IKEA, Samsung R&D Institute, and TTEC, driving process improvements, performance metrics, and cross-functional collaboration. I'm passionate about turning data and insights into practical solutions that safeguard clients and improve operations.

Available to hire

Hi, I’m Md Maidul Islam—licensed Insurance Advisor and operations leader based in Scarborough, Canada. I bring 7+ years of experience in financial services, risk assessment, regulatory compliance, and customer-focused service delivery.

I’ve led teams across RBC, IKEA, Samsung R&D Institute, and TTEC, driving process improvements, performance metrics, and cross-functional collaboration. I’m passionate about turning data and insights into practical solutions that safeguard clients and improve operations.

Skills

Freelance Gig

Voiceover

Language

English

Fluent

Work Experience

Licensed Insurance Advisor at RBC

January 1, 2022 - Present

Perform front-line underwriting for Home and Auto policies, assess risk exposure, establish appropriate coverage, calculate premiums, and educate clients on policy features while maintaining regulatory compliance and service excellence.

Customer Resolution Generalist at IKEA

January 1, 2019 - January 1, 2022

Resolved escalated customer issues, collaborated with internal and external partners, analyzed feedback for service improvement, and supported onboarding of new employees.

Customer Service Representative at TTEC Canada

January 1, 2018 - January 1, 2019

Managed high-volume customer interactions, processed payments and investigations, and consistently met productivity and quality standards.

Deputy Manager, R&D; Operations at Samsung R&D Institute

January 1, 2011 - January 1, 2018

Led end-to-end project lifecycle management, KPI development, stakeholder communication, risk mitigation, quality management, and executive reporting to support strategic decision-making.