I’m an Application Support Analyst at the European Commission with a background in front-end web development. My expertise lies in system support, ticket triage, and stakeholder communication, with hands-on experience in tools like ServiceNow and Confluence. I bridge the gap between users and developers by combining technical precision with clear communication. Previously, I worked as a Frontend Developer intern at Numble, building responsive React-based interfaces and collaborating with designers to deliver user-focused solutions. With skills spanning HTML, CSS, JavaScript, React, and Node.js, I bring a hybrid technical profile that blends support, development, and problem-solving. I’m also passionate about continuous learning, with certifications in video editing, Python, and SQL, and I speak English, Dutch, and Urdu.

Jawad Qureshi

I’m an Application Support Analyst at the European Commission with a background in front-end web development. My expertise lies in system support, ticket triage, and stakeholder communication, with hands-on experience in tools like ServiceNow and Confluence. I bridge the gap between users and developers by combining technical precision with clear communication. Previously, I worked as a Frontend Developer intern at Numble, building responsive React-based interfaces and collaborating with designers to deliver user-focused solutions. With skills spanning HTML, CSS, JavaScript, React, and Node.js, I bring a hybrid technical profile that blends support, development, and problem-solving. I’m also passionate about continuous learning, with certifications in video editing, Python, and SQL, and I speak English, Dutch, and Urdu.

Available to hire

I’m an Application Support Analyst at the European Commission with a background in front-end web development. My expertise lies in system support, ticket triage, and stakeholder communication, with hands-on experience in tools like ServiceNow and Confluence. I bridge the gap between users and developers by combining technical precision with clear communication.

Previously, I worked as a Frontend Developer intern at Numble, building responsive React-based interfaces and collaborating with designers to deliver user-focused solutions. With skills spanning HTML, CSS, JavaScript, React, and Node.js, I bring a hybrid technical profile that blends support, development, and problem-solving.

I’m also passionate about continuous learning, with certifications in video editing, Python, and SQL, and I speak English, Dutch, and Urdu.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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Language

English
Fluent
Urdu
Fluent
Dutch
Advanced

Work Experience

Application Support Analyst at European Commission
August 1, 2023 - Present
Delivered 1st & 2nd line support for TRACES-ADIS, ensuring smooth cross-border animal disease data management. Triaged incoming requests, created structured ServiceNow tickets for relevant teams. Assessed user issues (system, access, workflow), ensuring accurate resolution. Maintained outbreak records, updated SMR disease lists, and managed user access. Coordinated with policy officers and developers to align data and business logic changes. Authored workflow manuals in Confluence, improving onboarding & knowledge sharing. Trained national authorities (online & onsite) in TRA CES-ADIS data submission and management.
Frontend Web Developer (Internship) at Numble
March 1, 2023 - October 1, 2025
Built responsive, accessible interfaces with HTML, SCSS, Tailwind CSS & JavaScript. Developed dynamic React components, collaborating with designers in Figma. Integrated front-end features with Node.js & .NET back end services. Customized & maintained content in Umbraco CMS.

Education

Diploma at BeCode
May 20, 2021 - December 3, 2021
Full Stack Web Development Training
Diploma at CVO LeerStad
September 1, 2018 - May 20, 2019
Applied Informatics
Diploma at BeCode - Gent Campus
May 1, 2021 - December 1, 2021
A2 Diploma - Applied Informatics at CVO / Lokeren
September 1, 2019 - June 1, 2020

Qualifications

Udemy - Video Editing
January 11, 2030 - October 1, 2025
Udemy - Data Engineering with Python and SQL
January 11, 2030 - October 1, 2025

Industry Experience

Government, Software & Internet
    uniE621 Figma Design
    I made this Design using Figma. Desktop, tablet and mobile version.
    uniE621 Personal Portfolio
    I created this portfolio so my clients and other developers can see my work. In this portfolio my skillsets are mentioned and Github links to my repository containing all the projects I have created so far. I made this portfolio with only HTML, CSS and JavaScript to show you can have beautiful interface without using any fancy frameworks.