Jawad Qureshi

Available to hire

I’m an Application Support Analyst at the European Commission with a background in front-end web development.

About

I’m an Application Support Analyst at the European Commission with a background in front-end web development. My expertise lies in system support, ticket triage, and stakeholder communication, with hands-on experience in tools like ServiceNow and Confluence. I bridge the gap between users and developers by combining technical precision with clear communication.

Previously, I worked as a Frontend Developer intern at Numble, building responsive React-based interfaces and collaborating with designers to deliver user-focused solutions. With skills spanning HTML, CSS, JavaScript, React, and Node.js, I bring a hybrid technical profile that blends support, development, and problem-solving.

I’m also passionate about continuous learning, with certifications in video editing, Python, and SQL, and I speak English, Dutch, and Urdu.

  • Joined February 2023

Languages

  • EnglishFluent
  • UrduFluent
  • DutchAdvanced

Industry experience

  • Government
  • Software & Internet

Projects · 2

Figma Design

I made this Design using Figma. Desktop, tablet and mobile version.

  • UI Designer
  • UX Designer
Personal Portfolio

I created this portfolio so my clients and other developers can see my work. In this portfolio my skillsets are mentioned and Github links to my repository containing all the projects I have created so far. I made this portfolio with only HTML, CSS and JavaScript to show you can have beautiful interface without using any fancy frameworks.

  • Front-End Developer
  • UI Designer
  • UX Designer

Work experience

Application Support Analyst · European CommissionAug 2023 – Present · 3 yrs 4 mos

Delivered 1st & 2nd line support for TRACES-ADIS, ensuring smooth cross-border animal disease data management. Triaged incoming requests, created structured ServiceNow tickets for relevant teams. Assessed user issues (system, access, workflow), ensuring accurate resolution. Maintained outbreak records, updated SMR disease lists, and managed user access. Coordinated with policy officers and developers to align data and business logic changes. Authored workflow manuals in Confluence, improving onboarding & knowledge sharing. Trained national authorities (online & onsite) in TRA CES-ADIS data submission and management.

Frontend Web Developer (Internship) · NumbleMar 2023 – Oct 2025 · 2 yrs 8 mos

Built responsive, accessible interfaces with HTML, SCSS, Tailwind CSS & JavaScript. Developed dynamic React components, collaborating with designers in Figma. Integrated front-end features with Node.js & .NET back end services. Customized & maintained content in Umbraco CMS.

Education

Diploma · BeCode2021

Full Stack Web Development Training

Diploma · CVO LeerStad2018 – 2019

Applied Informatics

Diploma · BeCode - Gent Campus2021
A2 Diploma - Applied Informatics · CVO / Lokeren2019 – 2020

Certifications and awards

Udemy - Video Editing2030 – 2025
Udemy - Data Engineering with Python and SQL2030 – 2025

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