I am a passionate and results-driven individual with strong leadership skills and the ability to motivate and inspire my team to achieve their goals. My excellent communication and interpersonal skills enable me to build strong relationships with clients, stakeholders, and colleagues. I am highly dependable, ethical, and reliable, striving to exceed all client expectations in fast-paced settings by following established policies and practices. I provide quality customer service and ensure efficient operations while managing marketing strategy, online content, and conversions.

Jay Mapacpac

I am a passionate and results-driven individual with strong leadership skills and the ability to motivate and inspire my team to achieve their goals. My excellent communication and interpersonal skills enable me to build strong relationships with clients, stakeholders, and colleagues. I am highly dependable, ethical, and reliable, striving to exceed all client expectations in fast-paced settings by following established policies and practices. I provide quality customer service and ensure efficient operations while managing marketing strategy, online content, and conversions.

Available to hire

I am a passionate and results-driven individual with strong leadership skills and the ability to motivate and inspire my team to achieve their goals. My excellent communication and interpersonal skills enable me to build strong relationships with clients, stakeholders, and colleagues.

I am highly dependable, ethical, and reliable, striving to exceed all client expectations in fast-paced settings by following established policies and practices. I provide quality customer service and ensure efficient operations while managing marketing strategy, online content, and conversions.

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Work Experience

Product Campaign Manager at Envoy Virtual Solution
January 1, 2019 - January 1, 2022
Provide sales and marketing support through online channels, coordinate marketing efforts, manage digital marketing activities, and assist in acquiring new accounts. Educate customers about product options to meet and exceed customer service expectations and attend meetings and trainings to learn about new products and services.
Marketing & Operations Manager at TD elite Pte. Ltd.
January 1, 2019 - January 1, 2024
Oversee daily operations and ensure efficient functioning of the business. Manage staff, servers, and bartenders and ensure customer satisfaction by providing quality service. Work closely with suppliers for timely delivery of raw materials and negotiate contracts to maintain cost-effective operations. Monitor inventory levels and implement strategies to reduce waste and increase profits. Handle decision-making and problem solving, maintain great communication, and ensure confidentiality of sensitive client information. Lead and manage the marketing team, oversee all digital marketing channels (B2B and B2C) to ensure brand consistency, and develop specific campaigns to create and maintain high levels of customer interaction. Manage and improve online content and use effective tools to drive conversions while providing high-quality customer service to optimize client purchasing and payment processes.
Marketing Manager / Digital Marketer at Aegina Black Chocolate / Quezon City, Philippines
January 1, 2015 - January 1, 2018
Monitor and ensure compliance with safety procedures in civil works projects. Compile, prepare, and submit documents necessary for acceptance tests and close-out. Manage and enhance social media accounts, post content, and execute digital marketing activities for brand promotion across channels (B2B and B2C). Develop and coordinate marketing content and campaigns as a digital marketer.

Education

Bachelor of Science in Real Estate Management at ICCT Colleges Inc.
January 1, 2021 - January 1, 2024
Bachelor of Science in Civil Engineering at Manuel S. Enverga University Foundation
January 1, 2009 - April 1, 2014

Qualifications

Professional Certificate - Digital Marketing (HubSpot Academy)
January 1, 2024 - January 1, 2026

Industry Experience

Real Estate & Construction, Media & Entertainment, Education, Professional Services