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Senior Account & Client Management professional with 29+ years of experience in managing key accounts, driving customer success, and leading large teams across IT services and digital solutions. Proven expertise in building long-term client relationships, growing accounts, and ensuring service excellence. Adept at strategic planning, revenue growth, stakeholder management, and cross-functional leadership. Recognized for aligning business objectives with client needs to maximize value and profitability.…Senior Account & Client Management professional with 29+ years of experience in managing key accounts, driving customer success, and leading large teams across IT services and digital solutions. Proven expertise in building long-term client relationships, growing accounts, and ensuring service excellence. Adept at strategic planning, revenue growth, stakeholder management, and cross-functional leadership. Recognized for aligning business objectives with client needs to maximize value and profitability.

Jayant Singh

Project Manager, Web Developer, AI Strategy Consultant, +2

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Senior Account & Client Management professional with 29+ years of experience in managing key accounts, driving customer success, and leading large teams across IT services and digital solutions. Proven expertise in building long-term client relationships, growing accounts, and ensuring service excellence. Adept at strategic planning, revenue growth, stakeholder management, and cross-functional leadership. Recognized for aligning business objectives with client needs to maximize value and profitability.…Senior Account & Client Management professional with 29+ years of experience in managing key accounts, driving customer success, and leading large teams across IT services and digital solutions. Proven expertise in building long-term client relationships, growing accounts, and ensuring service excellence. Adept at strategic planning, revenue growth, stakeholder management, and cross-functional leadership. Recognized for aligning business objectives with client needs to maximize value and profitability.

Available to hire

Senior Account & Client Management professional with 29+ years of experience in managing key accounts, driving customer success, and leading large teams across IT services and digital solutions. Proven expertise in building long-term client relationships, growing accounts, and ensuring service excellence. Adept at strategic planning, revenue growth, stakeholder management, and cross-functional leadership. Recognized for aligning business objectives with client needs to maximize value and profitability.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Language

English

Advanced

Hindi

Advanced

Work Experience

Account Director & Head of Operations at Magnon Solutions Pvt. Ltd.

January 1, 2024 - October 22, 2025

Managed key IT and digital service accounts, maintaining 95% client satisfaction and repeat business. Drove 20% year-on-year revenue growth through account expansion, upselling, and cross-selling services. Built and nurtured C-level stakeholder relationships, securing multi-year contracts and client retention. Oversaw account delivery, proposals, and invoicing, ensuring transparency and timely execution. Led a 45-member client delivery team, aligning services with client objectives.

Head of Operations at Magnon Interactive Pvt. Ltd.

January 1, 2013 - October 22, 2025

Directed client delivery operations for a portfolio of accounts, ensuring on-time and high-quality service delivery. Established client-centric processes, reducing escalations by 25% and improving retention. Supported business development with proposals, negotiations, and client presentations.

Independent Consultant at Independent / Self-Employed

January 1, 2011 - October 22, 2025

Managed multiple client accounts, from requirement gathering to delivery execution. Partnered with clients to identify opportunities for upselling and service expansion. Delivered proposals, secured POs, and managed deliverables for new and upgrade projects. Maintained long-term relationships, achieving 80% repeat business rate.

Project Manager at Sitesoft Infotech

January 1, 2009 - October 22, 2025

Managed client engagements from requirements through delivery; supported business development with proposals, negotiations, and client presentations.

Web Developer at LENSEL Web Services

January 1, 2007 - October 22, 2025

Web development and client-facing delivery; gathered requirements and delivered projects, coordinating with clients to ensure satisfactory outcomes.