Operation Support Officer - Digital Platform Development at Proficiency Healthcare and Diagnostic Laboratory

Developed and maintained online platforms using MS365 for operational needs, including error log in records, driver detail records, and IT requests with ticketing services. Streamlined processes by automating paper-based forms and created monthly attendance systems with automated timestamps for logistic staff. Designed digital infographic posters disseminating medical sample and COVID-19 restriction updates from DOH and PHD management to departments and branches. Established online KPI tracking for transportation staff and monthly KPI reports. Oversaw the establishment of a medical warehouse, managing inventory and ensuring safe storage and handling of medical materials. Analyzed processes to identify improvements, enhancing efficiency and cost-effectiveness. Trained new staff, conducted performance appraisals, and mentored team members. Authored company policies and procedures and managed digital databases. Planned shift schedules for COVID outstations, managed on-time task delivery,

Guest Service Senior Transferdesk - Team Leader at Etihad Airways

Maintained awareness of Etihad operations and disseminated updates to field leadership to support smooth multi-team operations. Monitored service level agreements and addressed deviations promptly to uphold Etihad's brand and guest experience standards. Resolved challenging customer situations efficiently and sought feedback to enhance service quality. Led daily meetings with the transfer desk team on airline policies and procedures, providing clear direction and support. Oversaw security measures and adhered to operational protocols to ensure compliance and passenger safety. Generated daily workflow and KPI reports to track team performance. Planned staff schedules and coordinated tasks to ensure smooth operations. Resolved guest complaints by negotiating mutual agreements for missed or canceled flights.

Admin Cum Receptionist at Golden Hands Cargo and Movers

Installed and maintained computer hardware and software; oversaw marketing and design; automated invoicing and managed customer database records; coordinated logistics for cargo; tracked quarterly performance and produced daily revenue and weekly inventory reports; handled customer service; maintained records; managed licenses and compliance.

Operation Support Officer at Proficiency Healthcare and Diagnostic Laboratory

Developed and maintained online platforms using MS365 for operational needs, including error logs, driver detail records, and IT requests with ticketing services. Automated paper forms and introduced a monthly attendance system with automated timestamps for logistics staff. Created digital infographic posters to disseminate medical sample and COVID-19 restriction updates from DOH and PHD management. Established online KPI tracking for transportation staff and generated monthly KPI reports. Oversaw the establishment of a medical warehouse, managed inventory, and ensured safe storage and handling of materials. Trained new staff, conducted performance appraisals, and facilitated internal communication and policy documentation.

Guest Service Senior Transferdesk - Team Leader at Etihad Airways

Managed operational awareness and communication across the transfer desks, ensured timely updates to field leadership, and upheld SLA commitments to preserve Etihad’s brand and guest experience standards. Monitored service levels with providers, addressed deviations, and led daily team briefings. Resolved challenging guest situations, collected feedback to improve service quality, and supervised scheduling and task assignments. Enforced security protocols and contributed to daily performance reporting.

Admin Cum Receptionist at Golden Hands Cargo and Movers

IT management: installed and maintained computer hardware and software; marketing and design: created the company logo and promotional graphic assets; automation: modernized online invoicing and maintained customer databases; logistics coordination: scheduled cargo pickups and created weekly shift patterns; reporting: tracked quarterly performance and prepared daily revenue and weekly inventory reports; compliance: managed licenses and regulatory records.

Operation Support Officer - Digital Platform Development at Proficiency Healthcare and Diagnostic Laboratory

Developed and maintained online platforms for operational needs using MS365, automated paper-based forms and monthly attendance systems, designed digital infographic posters for DOH/PHD communications, established online KPI tracking for transportation staff, and oversaw the setup of a medical warehouse with inventory control. Led system trainings and authored policies and procedures, ensuring timely task delivery and strong client liaison.

Guest Service Senior Transferdesk - Team Leader at Etihad Airways

Monitored operations and disseminated updates to field leadership; managed service level agreements with providers; resolved complex customer issues; led daily team meetings and ensured compliance with security and safety protocols; generated daily workflow and KPI reports; coordinated team scheduling and task assignments.

Guest Service Back Office Planner - Operational Reporting at Etihad Airways

Managed daily operational reports for transiting and arriving passengers; tracked revenue and KPI metrics using MS365; performed clerical support and interdepartmental communications to ensure smooth operations; coordinated visa processes for medical incidents and security offload.

Guest Service Agent - Staff Check-In Coordination at Etihad Airways

Managed staff check-in counter operations; led gate duties for departure flights; delivered exceptional customer service and maintained high guest satisfaction through proactive problem-solving and adherence to safety protocols.