Skills
Experience Level
Expert
Language
English
Advanced
Work Experience
Officer In Charge (Voice Solution) at Asian Institute of Science and Technology
January 1, 2009 - December 31, 2011Provided technical support over the phone and resolved client-related issues. Skills included troubleshooting software and hardware, and maintaining documentation of technical and troubleshooting procedures. Served as Officer In Charge (Voice Solution) 2009-2011.
Assistant Branch Sales Officer at The Voice Solution Corporation
July 1, 2021 - October 1, 2024Sales and Marketing role supporting store operations, managing staff, daily inventory monitoring, and dealing with customer issues (including technical issues). Responsible for order processing, receiving transactions, inventory control, and remote support tools. Proficient with software installation and configuration; basic networking (TCP/IP, DNS, Wi-Fi setup, VPN). Emphasized clear verbal and written communication, active listening, problem clarification, and prioritizing multiple tickets.
Technical Support Specialist at Quantrics Enterprises Inc
July 1, 2021 - October 1, 2024Three years of experience as a Technical Support Specialist; handled and resolved client issues over the phone while maintaining clear and professional communication. Highly organized, detail-oriented, and able to manage multiple concerns efficiently. Open-minded, eager to learn, and receptive to training. Fast learner, quickly adapts to new systems and instructions and applies them to deliver effective support.
Assistant Branch Sales Officer at The Voice Solution Corporation
September 1, 2015 - June 1, 2021Sales and marketing role handling daily store operations, inventory monitoring, and customer interactions. Responsible for processing system orders, receiving transactions, and addressing customer issues (including technical issues). Utilized remote support tools and performed software installation and configuration. Gained basic networking knowledge (TCP/IP, DNS, Wi-Fi setup, VPN).
Education
Technical Support Specialist at Asian Institute of Science and Technology
June 10, 2009 - July 12, 2011I am a motivated and detail-oriented graduate of Business Information Management with a strong foundation in business processes, data analysis, and information systems. Throughout my studies, I developed the ability to bridge the gap between business needs and technological solutions by analyzing data, improving workflows, and supporting strategic decision-making.
I possess knowledge in database management, business analytics, project coordination, and systems implementation, along with strong problem-solving and communication skills. I am comfortable working with data, identifying trends, and using technology to improve efficiency and performance within an organization.
As a proactive and adaptable individual, I am eager to apply my academic knowledge in a practical environment where I can contribute to organizational growth while continuing to develop my professional skills in business and information management.
Qualifications
Industry Experience
Computers & Electronics, Software & Internet, Professional Services, Telecommunications, Retail
Skills
Experience Level
Expert
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