Jeanette Collins
Hi, I'm Jeanette Collins, a junior voice talent with over 15 years of professional experience in high-engagement customer service and management.
About
Hi, I’m Jeanette Collins, a junior voice talent with over 15 years of professional experience in high-engagement customer service and management. I specialize in using vocal tone and narrative pacing to manage client satisfaction and retention.
I deliver clear, approachable audio for social media platforms and independent video projects, and I have a proven track record of team leadership and meeting rigorous production targets. I’m seeking to provide high-quality, remote voiceover work for YouTube and digital media.
- 11 years' experience
- Joined March 2026
Languages
- EnglishFluent
Industry experience
- Media & Entertainment
- Professional Services
- Retail
Work experience
Professional verbal communication: Managed high-volume inbound/outbound calls, maintaining a professional and helpful vocal presence under pressure.
Vocal leadership: Trained and mentored a team of 8 stylists, using clear and persuasive communication to build clientele and reach weekly business targets. Process improvement: Modified existing systems to increase client satisfaction by 5%. Recognition: Recipient of the Rising Star Award in 2018.
Performance driving: Led a team of 4 to achieve a 95% growth in sales within one year. Client retention: Managed customer satisfaction strategies that increased returning clients by 35%. Consistency: Awarded Employee of the Month for three consecutive months.
Certifications and awards
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