Jeannie Ward

Available to hire

I’m a multidisciplinary storyteller and communication professional with over 12 years of experience creating clear, engaging content for professional audiences.

About

I’m a multidisciplinary storyteller and communication professional with over 12 years of experience creating clear, engaging content for professional audiences. My work spans voiceover, corporate training, instructional design, and narrative writing.

With an Executive MBA and PMP certification, I’ve led enterprise programs and developed training initiatives across logistics, transportation, and technology organizations. I’ve written executive-facing communications, training manuals, and learning content used across large teams, and I’ve produced and delivered training videos designed to make complex topics accessible and engaging.

In addition to corporate communication and training work, I’m a creative writer with a degree in writing and currently pursuing an MFA in Fiction. I have experience with interactive storytelling tools and enjoy building narrative-driven learning experiences and digital stories.

My background in theater and performance also allows me to provide voiceover and presentation work that is natural, engaging, and professional whether for e-learning modules, training videos, narration, or storytelling projects.

I bring together strategic thinking, clear communication, and creative storytelling to help clients turn ideas into compelling content whether that’s a training module, an interactive narrative, a voiceover project, or written content designed to inform and engage.

  • 14 years' experience
  • Joined April 2026

Industry experience

  • Transportation & Logistics
  • Professional Services
  • Software & Internet
  • Education

Work experience· 6 roles

Senior Program Manager / Integration Consultant · MetaforaFeb 2026 – Present · 10 mos

Program manager leading enterprise integration for a transportation company implementing a new Transportation Management System (TMS). Oversee cross-functional program execution across technology, operations, and external vendors to support platform migration. Coordinate EDI integrations, carrier connectivity, and operational workflows required for the new logistics platform. Provide executive-level program governance including risk management, milestone tracking, and leadership reporting.

Senior Manager, Business Operations & Transformation · DAT SolutionsMay 2022 – Sep 2025 · 3 yrs 5 mos

Led M&A due diligence and post-acquisition integration planning for newly acquired business units. Partnered directly with the CEO and CFO on enterprise transformation initiatives including pricing strategy and operational restructuring. Implemented company-wide OKR and QBR operating frameworks, improving transparency and execution alignment. Built and scaled a transformation office implementing RAPID, RACI, and RICE decision frameworks. Drove cross-functional alignment across product, finance, operations, and engineering teams.

Manager, Strategy Execution & Change Management · DAT SolutionsMar 2020 – May 2022 · 2 yrs 3 mos

Managed integration planning for DAT’s first acquisition in more than a decade, launching a new business vertical. Partnered with Product, Sales, and Finance leaders to implement pricing strategy changes improving enterprise profitability. Created enterprise planning frameworks aligning product roadmaps, financial planning, and operational priorities. Served as advisor to executive leaders during periods of rapid organizational change and transformation.

Product Manager, Technology & Strategy · FedEx Custom CriticalMar 2019 – Mar 2020 · 1 yr 1 mo
Project Manager, Operations Strategy & Innovation · FedEx Custom CriticalAug 2017 – Mar 2019 · 1 yr 8 mos
Corporate Trainer & Instructional Designer · FedEx Custom CriticalJun 2012 – Aug 2017 · 5 yrs 3 mos

Education

Executive MBA · Xavier University – Williams College of Business2030 – 2026
Bachelor of Arts – English Writing · Heidelberg University2030 – 2026

Certifications and awards

Project Management Professional (PMP)2030 – 2026
Lean Six Sigma Black Belt2030 – 2026
OKR Practitioner2030 – 2026

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