I’m a multidisciplinary storyteller and communication professional with over 12 years of experience creating clear, engaging content for professional audiences. My work spans voiceover, corporate training, instructional design, and narrative writing. With an Executive MBA and PMP certification, I’ve led enterprise programs and developed training initiatives across logistics, transportation, and technology organizations. I’ve written executive-facing communications, training manuals, and learning content used across large teams, and I’ve produced and delivered training videos designed to make complex topics accessible and engaging. In addition to corporate communication and training work, I’m a creative writer with a degree in writing and currently pursuing an MFA in Fiction. I have experience with interactive storytelling tools and enjoy building narrative-driven learning experiences and digital stories. My background in theater and performance also allows me to provide voiceover and presentation work that is natural, engaging, and professional whether for e-learning modules, training videos, narration, or storytelling projects. I bring together strategic thinking, clear communication, and creative storytelling to help clients turn ideas into compelling content whether that’s a training module, an interactive narrative, a voiceover project, or written content designed to inform and engage.

Jeannie Ward

PRO

I’m a multidisciplinary storyteller and communication professional with over 12 years of experience creating clear, engaging content for professional audiences. My work spans voiceover, corporate training, instructional design, and narrative writing. With an Executive MBA and PMP certification, I’ve led enterprise programs and developed training initiatives across logistics, transportation, and technology organizations. I’ve written executive-facing communications, training manuals, and learning content used across large teams, and I’ve produced and delivered training videos designed to make complex topics accessible and engaging. In addition to corporate communication and training work, I’m a creative writer with a degree in writing and currently pursuing an MFA in Fiction. I have experience with interactive storytelling tools and enjoy building narrative-driven learning experiences and digital stories. My background in theater and performance also allows me to provide voiceover and presentation work that is natural, engaging, and professional whether for e-learning modules, training videos, narration, or storytelling projects. I bring together strategic thinking, clear communication, and creative storytelling to help clients turn ideas into compelling content whether that’s a training module, an interactive narrative, a voiceover project, or written content designed to inform and engage.

Available to hire

I’m a multidisciplinary storyteller and communication professional with over 12 years of experience creating clear, engaging content for professional audiences. My work spans voiceover, corporate training, instructional design, and narrative writing.

With an Executive MBA and PMP certification, I’ve led enterprise programs and developed training initiatives across logistics, transportation, and technology organizations. I’ve written executive-facing communications, training manuals, and learning content used across large teams, and I’ve produced and delivered training videos designed to make complex topics accessible and engaging.

In addition to corporate communication and training work, I’m a creative writer with a degree in writing and currently pursuing an MFA in Fiction. I have experience with interactive storytelling tools and enjoy building narrative-driven learning experiences and digital stories.

My background in theater and performance also allows me to provide voiceover and presentation work that is natural, engaging, and professional whether for e-learning modules, training videos, narration, or storytelling projects.

I bring together strategic thinking, clear communication, and creative storytelling to help clients turn ideas into compelling content whether that’s a training module, an interactive narrative, a voiceover project, or written content designed to inform and engage.

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Work Experience

Senior Program Manager / Integration Consultant at Metafora
February 1, 2026 - Present
Program manager leading enterprise integration for a transportation company implementing a new Transportation Management System (TMS). Oversee cross-functional program execution across technology, operations, and external vendors to support platform migration. Coordinate EDI integrations, carrier connectivity, and operational workflows required for the new logistics platform. Provide executive-level program governance including risk management, milestone tracking, and leadership reporting.
Senior Manager, Business Operations & Transformation at DAT Solutions
May 1, 2022 - September 1, 2025
Led M&A due diligence and post-acquisition integration planning for newly acquired business units. Partnered directly with the CEO and CFO on enterprise transformation initiatives including pricing strategy and operational restructuring. Implemented company-wide OKR and QBR operating frameworks, improving transparency and execution alignment. Built and scaled a transformation office implementing RAPID, RACI, and RICE decision frameworks. Drove cross-functional alignment across product, finance, operations, and engineering teams.
Manager, Strategy Execution & Change Management at DAT Solutions
March 1, 2020 - May 1, 2022
Managed integration planning for DAT’s first acquisition in more than a decade, launching a new business vertical. Partnered with Product, Sales, and Finance leaders to implement pricing strategy changes improving enterprise profitability. Created enterprise planning frameworks aligning product roadmaps, financial planning, and operational priorities. Served as advisor to executive leaders during periods of rapid organizational change and transformation.
Product Manager, Technology & Strategy at FedEx Custom Critical
March 1, 2019 - March 1, 2020
Directed roadmap development for transportation technology systems supporting service expansion. Managed cross-functional backlog prioritization aligning Product, IT, and Operations teams. Used performance metrics and customer insights to improve system adoption and reduce delivery risk.
Project Manager, Operations Strategy & Innovation at FedEx Custom Critical
August 1, 2017 - March 1, 2019
Led operational efficiency initiatives using Lean and robotic process automation (RPA). Delivered innovation pilots across brokerage and dispatch operations. Managed large cross-functional programs supporting transportation technology modernization.
Corporate Trainer & Instructional Designer at FedEx Custom Critical
June 1, 2012 - August 1, 2017
Developed and deployed training programs for more than 1,000 employees across air and ground operations. Partnered with operations and IT teams to support system implementations and workforce adoption.

Education

Executive MBA at Xavier University – Williams College of Business
January 11, 2030 - April 7, 2026
Bachelor of Arts – English Writing at Heidelberg University
January 11, 2030 - April 7, 2026

Qualifications

Project Management Professional (PMP)
January 11, 2030 - April 7, 2026
Lean Six Sigma Black Belt
January 11, 2030 - April 7, 2026
OKR Practitioner
January 11, 2030 - April 7, 2026

Industry Experience

Transportation & Logistics, Professional Services, Software & Internet, Education