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I am a dedicated Customer Service and Technical Support Associate with one year of hands-on experience. I specialize in delivering exceptional customer experiences and efficiently resolving technical challenges. My passion lies in understanding customer needs and providing tailored solutions that enhance satisfaction and foster loyalty. I am proactive, empathetic, and solution-oriented, thriving in dynamic environments where I transform challenges into opportunities to exceed expectations. Currently, I work at FirstSource Solutions Limited supporting Comcast's range of services. I enjoy troubleshooting technical issues and ensuring positive customer experiences, all while keeping up-to-date with the latest technical knowledge and sales metrics.…I am a dedicated Customer Service and Technical Support Associate with one year of hands-on experience. I specialize in delivering exceptional customer experiences and efficiently resolving technical challenges. My passion lies in understanding customer needs and providing tailored solutions that enhance satisfaction and foster loyalty. I am proactive, empathetic, and solution-oriented, thriving in dynamic environments where I transform challenges into opportunities to exceed expectations. Currently, I work at FirstSource Solutions Limited supporting Comcast's range of services. I enjoy troubleshooting technical issues and ensuring positive customer experiences, all while keeping up-to-date with the latest technical knowledge and sales metrics.

K Salem Raj Singh

Digital Marketer, Social Media Manager, Content Producer, +1

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I am a dedicated Customer Service and Technical Support Associate with one year of hands-on experience. I specialize in delivering exceptional customer experiences and efficiently resolving technical challenges. My passion lies in understanding customer needs and providing tailored solutions that enhance satisfaction and foster loyalty. I am proactive, empathetic, and solution-oriented, thriving in dynamic environments where I transform challenges into opportunities to exceed expectations. Currently, I work at FirstSource Solutions Limited supporting Comcast's range of services. I enjoy troubleshooting technical issues and ensuring positive customer experiences, all while keeping up-to-date with the latest technical knowledge and sales metrics.…I am a dedicated Customer Service and Technical Support Associate with one year of hands-on experience. I specialize in delivering exceptional customer experiences and efficiently resolving technical challenges. My passion lies in understanding customer needs and providing tailored solutions that enhance satisfaction and foster loyalty. I am proactive, empathetic, and solution-oriented, thriving in dynamic environments where I transform challenges into opportunities to exceed expectations. Currently, I work at FirstSource Solutions Limited supporting Comcast's range of services. I enjoy troubleshooting technical issues and ensuring positive customer experiences, all while keeping up-to-date with the latest technical knowledge and sales metrics.

Available to hire

I am a dedicated Customer Service and Technical Support Associate with one year of hands-on experience. I specialize in delivering exceptional customer experiences and efficiently resolving technical challenges. My passion lies in understanding customer needs and providing tailored solutions that enhance satisfaction and foster loyalty. I am proactive, empathetic, and solution-oriented, thriving in dynamic environments where I transform challenges into opportunities to exceed expectations.

Currently, I work at FirstSource Solutions Limited supporting Comcast’s range of services. I enjoy troubleshooting technical issues and ensuring positive customer experiences, all while keeping up-to-date with the latest technical knowledge and sales metrics.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Customer/Technical Support Associate at FirstSource Solutions Limited

March 1, 2024 - June 14, 2024

As a Technical Support Associate at FirstSource, dedicated to supporting Comcast, I assist customers with technical issues related to internet, cable, voice, and mobile services through chat support. Responsibilities include diagnosing and resolving technical issues with Xfinity services, troubleshooting connectivity and service issues, addressing billing questions, helping with service setup, meeting key performance and sales metrics, providing exceptional customer service to ensure positive experiences, escalating complex cases to specialized teams when necessary, and maintaining up-to-date technical knowledge of Xfinity's offerings.