UX Designer at LTI Mindtree (Citi Bank)

Led UX research and discovery for digital servicing and payments applications, conducting moderated usability tests, contextual inquiries, and stakeholder interviews with 60+ users. Consolidated user feedback and quantitative data to deliver prioritized solutions, contributing to a 17% reduction in customer complaints. Redesigned end-to-end transaction flows by simplifying information architecture and interaction patterns, increasing task completion by 28% and reducing drop-offs by 15% as measured by usability metrics. Implemented accessibility enhancements aligned to WCAG 2.1, improving compliance by 30% and reducing accessibility-related defects by 40%. Facilitated cross-functional design reviews and Design Thinking workshops with Product, Engineering, QA, and stakeholders to align scope, unblock decisions, and provide clear status updates, boosting sprint efficiency by 20% and trimming rework by 16% across the SDLC. Collaborated with engineering to ensure design feasibility within f

Graduate Trainee at Mindtree

Completed structured UI/UX training; created wireframes, user journeys, and high-fidelity UI to speed iteration and design development, achieving a 25% faster turnaround. Assisted senior designers by gathering requirements, documenting UX findings, and validating screens against usability and accessibility basics to improve stakeholder communication and sign-offs, reducing review rework by 20%. Conducted usability reviews and basic competitive/market research; synthesized feedback into UI recommendations, increasing prototype usability scores by 15%.