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Results-driven operations, data collection, and customer experience professional with 12+ years of experience across digital platforms, computer science operations, and frontline client support. Tech-savvy with a B.Sc. in Computer Science, hands-on expertise in structured mobile environment scanning, AI dataset gathering, media capture, and data annotation. Known for executing detail-heavy technical workflows with strict compliance, maintaining high accuracy, and delivering on-time results across remote and on-site assignments. Experienced in digital onboarding, platform monitoring, user troubleshooting, and performance reporting for leadership decision-making.…Results-driven operations, data collection, and customer experience professional with 12+ years of experience across digital platforms, computer science operations, and frontline client support. Tech-savvy with a B.Sc. in Computer Science, hands-on expertise in structured mobile environment scanning, AI dataset gathering, media capture, and data annotation. Known for executing detail-heavy technical workflows with strict compliance, maintaining high accuracy, and delivering on-time results across remote and on-site assignments. Experienced in digital onboarding, platform monitoring, user troubleshooting, and performance reporting for leadership decision-making.

JEFFERSON NWEDEH

Data Collector, Data Annotator, Audio Transcriber, +7

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Results-driven operations, data collection, and customer experience professional with 12+ years of experience across digital platforms, computer science operations, and frontline client support. Tech-savvy with a B.Sc. in Computer Science, hands-on expertise in structured mobile environment scanning, AI dataset gathering, media capture, and data annotation. Known for executing detail-heavy technical workflows with strict compliance, maintaining high accuracy, and delivering on-time results across remote and on-site assignments. Experienced in digital onboarding, platform monitoring, user troubleshooting, and performance reporting for leadership decision-making.…Results-driven operations, data collection, and customer experience professional with 12+ years of experience across digital platforms, computer science operations, and frontline client support. Tech-savvy with a B.Sc. in Computer Science, hands-on expertise in structured mobile environment scanning, AI dataset gathering, media capture, and data annotation. Known for executing detail-heavy technical workflows with strict compliance, maintaining high accuracy, and delivering on-time results across remote and on-site assignments. Experienced in digital onboarding, platform monitoring, user troubleshooting, and performance reporting for leadership decision-making.

Available to hire

Results-driven operations, data collection, and customer experience professional with 12+ years of experience across digital platforms, computer science operations, and frontline client support. Tech-savvy with a B.Sc. in Computer Science, hands-on expertise in structured mobile environment scanning, AI dataset gathering, media capture, and data annotation.

Known for executing detail-heavy technical workflows with strict compliance, maintaining high accuracy, and delivering on-time results across remote and on-site assignments. Experienced in digital onboarding, platform monitoring, user troubleshooting, and performance reporting for leadership decision-making.

Skills

Data Science

Data Visualization

Experience Level

Data Science

Expert

Data Visualization

Expert

Language

English

Fluent

Igbo

Fluent

Work Experience

Data Collection & AI Dataset Contributor (Freelance)

January 1, 2024 - Present

Execute structured real-world data collection projects for computer vision, machine learning, and multimodal AI training datasets. Capture handheld video sequences, 360-degree environment scans, moving object tracks, and daily human activity clips while adhering to project guidelines. Perform audio recording, transcription, and basic metadata tagging; conduct quality checks on captured media (video/audio/visual assets) before upload to ensure resolution and compliance with framing specifications.

Firstmonie Sales Executive at First Bank of Nigeria Limited

January 1, 2022 - January 1, 2026

Managed onboarding and digital account activation processes for mobile banking ecosystems and channel solutions. Conducted field engagements to educate users on digital application features to accelerate adoption and usage. Used digital tracking tools and Excel reporting to monitor onboarding metrics and service delivery quality, and resolved user platform issues through direct problem solving and cross-functional escalation.

E-Business Officer at First Bank of Nigeria Limited

January 1, 2018 - December 31, 2021

Supported daily operations, testing, and optimization of digital banking and mobile platform channels. Monitored digital transactions, audited platform activity, and reported anomalies in compliance with operational policies. Generated usage analysis reports and actionable performance data for leadership decision-making, and provided troubleshooting assistance to users to ensure smooth service flow and improve user retention.

Customer Service Officer at First Bank of Nigeria Limited

January 1, 2013 - December 31, 2017

Delivered frontline client support, resolving inquiries, transaction bottlenecks, and service complaints efficiently. Built strong customer relationships with accurate records while upholding service compliance standards.