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Hi, I'm Jemima Abigail Garcia de Castillo, a dedicated business administration professional currently pursuing a degree at Brigham Young University–Idaho. I bring hands-on experience in administrative and financial roles, customer service, human resources, procurement, and international buying, along with strong English communication skills. I have supported teams in maritime procurement, supplier management, and airline customer service, delivering training, improving customer satisfaction, and coordinating vendor relations. I am proficient with Oracle, Salesforce, Microsoft Office, Outlook, and Power BI, and I thrive in dynamic, cross-functional environments.…Hi, I'm Jemima Abigail Garcia de Castillo, a dedicated business administration professional currently pursuing a degree at Brigham Young University–Idaho. I bring hands-on experience in administrative and financial roles, customer service, human resources, procurement, and international buying, along with strong English communication skills. I have supported teams in maritime procurement, supplier management, and airline customer service, delivering training, improving customer satisfaction, and coordinating vendor relations. I am proficient with Oracle, Salesforce, Microsoft Office, Outlook, and Power BI, and I thrive in dynamic, cross-functional environments.

Jemima Abigail Garcia de Castillo

Project Manager, Graphic Designer, Brand Designer, +4

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Hi, I'm Jemima Abigail Garcia de Castillo, a dedicated business administration professional currently pursuing a degree at Brigham Young University–Idaho. I bring hands-on experience in administrative and financial roles, customer service, human resources, procurement, and international buying, along with strong English communication skills. I have supported teams in maritime procurement, supplier management, and airline customer service, delivering training, improving customer satisfaction, and coordinating vendor relations. I am proficient with Oracle, Salesforce, Microsoft Office, Outlook, and Power BI, and I thrive in dynamic, cross-functional environments.…Hi, I'm Jemima Abigail Garcia de Castillo, a dedicated business administration professional currently pursuing a degree at Brigham Young University–Idaho. I bring hands-on experience in administrative and financial roles, customer service, human resources, procurement, and international buying, along with strong English communication skills. I have supported teams in maritime procurement, supplier management, and airline customer service, delivering training, improving customer satisfaction, and coordinating vendor relations. I am proficient with Oracle, Salesforce, Microsoft Office, Outlook, and Power BI, and I thrive in dynamic, cross-functional environments.

Available to hire

Hi, I’m Jemima Abigail Garcia de Castillo, a dedicated business administration professional currently pursuing a degree at Brigham Young University–Idaho. I bring hands-on experience in administrative and financial roles, customer service, human resources, procurement, and international buying, along with strong English communication skills.

I have supported teams in maritime procurement, supplier management, and airline customer service, delivering training, improving customer satisfaction, and coordinating vendor relations. I am proficient with Oracle, Salesforce, Microsoft Office, Outlook, and Power BI, and I thrive in dynamic, cross-functional environments.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

Spanish; Castilian

Fluent

English

Advanced

Work Experience

Specialist, Document Control at Crowley Maritime Corporation

January 1, 2024 - Present

Ensures compliance with HSSQE systems; standardizes policies and procedures; improves document control efficiency; supports audits and implements corrective actions to drive continuous improvement. Delivers HSSQE training and provides technical support for incident reviews.

Strategic Sourcing Analyst, Procurement at Crowley Maritime Corporation

January 1, 2009 - January 1, 2012

Led market research and RFPs to optimize sourcing and secure best-value contracts. Built supplier relationships and coordinated with Accounts Payable for smooth payments. Streamlined procurement to boost efficiency and reduce costs. Supervised customer service operations and managed a team of agents to meet performance targets. Conducted training sessions to enhance agent skills and streamline processes.

Strategic Sourcing Analyst at Crowley Maritime Corporation

December 1, 2012 - Present

Expeditor, international buyer, negotiation, RFP, Accounts Payable, market research and contract administrator.

Supervisor at Benson Communications

June 1, 2009 - December 31, 2012

Customer services, Human resources, and achievement of global goals; provided feedback to clients, agents, and managers; created action plans to improve customer satisfaction and delivered training as needed.

Customer Service at US Airways

April 1, 2009 - June 30, 2009

Technical support, managing customer claims and resolutions; booking reservations, baggage claims, and escalations from all customer portfolios in the USA and abroad.

Strategic Sourcing Analyst, Procurement at Crowley Maritime Corporation

December 1, 2012 - Present

Expeditor, international buyer, negotiation, RFP, Accounts Payable, market research and contract administrator.

Customer Service Care at US Airways

April 1, 2009 - June 1, 2009

Technical support, managing customer claims and providing resolutions in the USA and internationally; booking reservations, baggage claims, and handling escalations from the entire customer portfolio.