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Hello! I am a people-first operations leader with 15+ years of experience scaling businesses, developing high-performing teams, and building leadership pipelines across retail, hospitality, food service, and beverage distribution. I am known for recruiting top talent, creating strong cultures, and developing future leaders while driving sustainable business growth and operational excellence. In collaboration with ownership, I drive market expansion, business development, and long-term strategic planning. I emphasize onboarding and leadership development, establish clear expectations and accountability, and build strong partnerships with suppliers, distributors, hospitality groups, and retail partners to deliver outstanding results.…Hello! I am a people-first operations leader with 15+ years of experience scaling businesses, developing high-performing teams, and building leadership pipelines across retail, hospitality, food service, and beverage distribution. I am known for recruiting top talent, creating strong cultures, and developing future leaders while driving sustainable business growth and operational excellence. In collaboration with ownership, I drive market expansion, business development, and long-term strategic planning. I emphasize onboarding and leadership development, establish clear expectations and accountability, and build strong partnerships with suppliers, distributors, hospitality groups, and retail partners to deliver outstanding results.

Jen Unger

Executive Producer, Production Manager, Project Manager, +2

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Hello! I am a people-first operations leader with 15+ years of experience scaling businesses, developing high-performing teams, and building leadership pipelines across retail, hospitality, food service, and beverage distribution. I am known for recruiting top talent, creating strong cultures, and developing future leaders while driving sustainable business growth and operational excellence. In collaboration with ownership, I drive market expansion, business development, and long-term strategic planning. I emphasize onboarding and leadership development, establish clear expectations and accountability, and build strong partnerships with suppliers, distributors, hospitality groups, and retail partners to deliver outstanding results.…Hello! I am a people-first operations leader with 15+ years of experience scaling businesses, developing high-performing teams, and building leadership pipelines across retail, hospitality, food service, and beverage distribution. I am known for recruiting top talent, creating strong cultures, and developing future leaders while driving sustainable business growth and operational excellence. In collaboration with ownership, I drive market expansion, business development, and long-term strategic planning. I emphasize onboarding and leadership development, establish clear expectations and accountability, and build strong partnerships with suppliers, distributors, hospitality groups, and retail partners to deliver outstanding results.

Available to hire

Hello! I am a people-first operations leader with 15+ years of experience scaling businesses, developing high-performing teams, and building leadership pipelines across retail, hospitality, food service, and beverage distribution. I am known for recruiting top talent, creating strong cultures, and developing future leaders while driving sustainable business growth and operational excellence.

In collaboration with ownership, I drive market expansion, business development, and long-term strategic planning. I emphasize onboarding and leadership development, establish clear expectations and accountability, and build strong partnerships with suppliers, distributors, hospitality groups, and retail partners to deliver outstanding results.

Skills

Leadership

Brand Identity

Copywriting

Experience Level

Leadership

Expert

Brand Identity

Intermediate

Copywriting

Intermediate

Work Experience

Head of Operations at MONDAY MORNING AF

October 1, 2025 - Present

Lead operations for a growing beverage distribution and brand development company, overseeing logistics, inventory management, fulfillment, customer success, and strategic growth initiatives. Built scalable operational systems that support business growth while maintaining a high-touch customer experience. Recruited, onboarded, and developed team members with clear expectations and accountability. Built relationships with suppliers, distributors, hospitality groups, and retail partners to drive business performance.

Head of Corporate Operations & District Manager at EVERBOWL

October 1, 2023 - October 1, 2025

Promoted from District Manager into executive leadership after demonstrating strong operational performance and people leadership. Led workforce planning, training, recruiting, succession planning, and operational execution across corporate locations. Developed onboarding programs and leadership pathways that improved readiness and internal promotion opportunities. Partnered with executive leadership on expansion initiatives, organizational development, and process improvement. Built a culture focused on accountability, talent development, and consistent execution during a period of rapid growth.

Store Manager at STARBUCKS

January 1, 2019 - October 1, 2023

Led a high-volume retail and food-service operation with responsibility for financial performance, staffing, customer experience, and team development. Recruited, hired, trained, and developed team members and shift supervisors while building a strong leadership bench. Conducted performance coaching, development planning, and succession discussions to support employee growth. Managed labor, scheduling, inventory, food safety, and operational standards while maintaining a positive team culture. Fostered an environment of inclusion, accountability, and exceptional customer service.

Store Manager at BATH & BODY WORKS

February 1, 2015 - April 1, 2018

Managed a $4M annual retail business serving more than 200,000 customers each year. Recruited, hired, trained, and developed leaders and associates to achieve sales and customer experience goals. Built succession plans and talent pipelines that prepared high-performing employees for advancement opportunities. Oversaw workforce planning, payroll, merchandising, inventory management, and operational excellence. Supported district-wide initiatives and new store openings while consistently delivering strong business results.