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Reliable logistics customer service and operations specialist with experience in international shipping, package tracking, client onboarding, and order fulfillment. Skilled in handling cargo invoices across air freight, ocean freight, and express courier services, and coordinating with 3PL carriers to support smooth delivery. Experienced in resolving shipping exceptions and delivery delays through cross-team collaboration and clear client communication. Based in Auckland with valid work rights and able to provide ongoing operational support for customer accounts.…Reliable logistics customer service and operations specialist with experience in international shipping, package tracking, client onboarding, and order fulfillment. Skilled in handling cargo invoices across air freight, ocean freight, and express courier services, and coordinating with 3PL carriers to support smooth delivery. Experienced in resolving shipping exceptions and delivery delays through cross-team collaboration and clear client communication. Based in Auckland with valid work rights and able to provide ongoing operational support for customer accounts.

Fangting Chen (Jenny)

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Reliable logistics customer service and operations specialist with experience in international shipping, package tracking, client onboarding, and order fulfillment. Skilled in handling cargo invoices across air freight, ocean freight, and express courier services, and coordinating with 3PL carriers to support smooth delivery. Experienced in resolving shipping exceptions and delivery delays through cross-team collaboration and clear client communication. Based in Auckland with valid work rights and able to provide ongoing operational support for customer accounts.…Reliable logistics customer service and operations specialist with experience in international shipping, package tracking, client onboarding, and order fulfillment. Skilled in handling cargo invoices across air freight, ocean freight, and express courier services, and coordinating with 3PL carriers to support smooth delivery. Experienced in resolving shipping exceptions and delivery delays through cross-team collaboration and clear client communication. Based in Auckland with valid work rights and able to provide ongoing operational support for customer accounts.

Available to hire

Reliable logistics customer service and operations specialist with experience in international shipping, package tracking, client onboarding, and order fulfillment. Skilled in handling cargo invoices across air freight, ocean freight, and express courier services, and coordinating with 3PL carriers to support smooth delivery.

Experienced in resolving shipping exceptions and delivery delays through cross-team collaboration and clear client communication. Based in Auckland with valid work rights and able to provide ongoing operational support for customer accounts.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

Chinese

Fluent

English

Advanced

Work Experience

Logistics Customer Service Specialist at NextSmartShip

January 1, 2025 - August 17, 2026

Handled daily customer service inquiries and provided ongoing operational support for client accounts. Assisted the sales team with client onboarding after deal closing, guiding new clients through fulfillment workflows. Liaised with third-party logistics providers (3PLs) to ensure freight/express bookings were dispatched and delivered successfully. Monitored delivery status, resolved transit exceptions, and confirmed final proof of delivery.

Customer Service & Operations Representative at Shopline Logistics

January 1, 2021 - December 31, 2021

Processed international logistics information and monitored import/export shipments. Handled cargo invoices across air freight, ocean freight, and express courier services. Coordinated with carriers, warehouses, and internal teams to resolve shipping exceptions and delays. Maintained clear communication with clients, responding to inquiry emails and providing timely shipment status updates.

English Customer Support Specialist at 17TRACK

January 1, 2020 - December 31, 2021

Responded to global customer inquiries regarding package tracking and logistics status via email in English. Collected user feedback on tracking issues and passed technical feedback to internal development teams for platform improvements. Coordinated with new logistics carriers to onboard and integrate their tracking systems into the 17TRACK platform.