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I am a detail-oriented compliance and operations professional with experience across inspection support, investigations, compliance monitoring, documentation, and reporting. I completed National Service with the Gaming Commission of Ghana, supporting inspections, investigations, compliance checks, and enforcement documentation. I currently serve as Acting E-commerce & Customer Experience Lead at Masco Foods (KFC Ghana), where I enforce operational policies, investigate complaints, manage digital platforms, and maintain audit trails. I am pursuing a Master of Arts in Digital Marketing & Strategic Management to strengthen my ability to drive strategy and performance in fast-paced, customer-focused environments.…I am a detail-oriented compliance and operations professional with experience across inspection support, investigations, compliance monitoring, documentation, and reporting. I completed National Service with the Gaming Commission of Ghana, supporting inspections, investigations, compliance checks, and enforcement documentation. I currently serve as Acting E-commerce & Customer Experience Lead at Masco Foods (KFC Ghana), where I enforce operational policies, investigate complaints, manage digital platforms, and maintain audit trails. I am pursuing a Master of Arts in Digital Marketing & Strategic Management to strengthen my ability to drive strategy and performance in fast-paced, customer-focused environments.

Jessica Grace Arkoaa Saah

Digital Marketer, Marketing Strategist, eCommerce Developer, +4

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I am a detail-oriented compliance and operations professional with experience across inspection support, investigations, compliance monitoring, documentation, and reporting. I completed National Service with the Gaming Commission of Ghana, supporting inspections, investigations, compliance checks, and enforcement documentation. I currently serve as Acting E-commerce & Customer Experience Lead at Masco Foods (KFC Ghana), where I enforce operational policies, investigate complaints, manage digital platforms, and maintain audit trails. I am pursuing a Master of Arts in Digital Marketing & Strategic Management to strengthen my ability to drive strategy and performance in fast-paced, customer-focused environments.…I am a detail-oriented compliance and operations professional with experience across inspection support, investigations, compliance monitoring, documentation, and reporting. I completed National Service with the Gaming Commission of Ghana, supporting inspections, investigations, compliance checks, and enforcement documentation. I currently serve as Acting E-commerce & Customer Experience Lead at Masco Foods (KFC Ghana), where I enforce operational policies, investigate complaints, manage digital platforms, and maintain audit trails. I am pursuing a Master of Arts in Digital Marketing & Strategic Management to strengthen my ability to drive strategy and performance in fast-paced, customer-focused environments.

Available to hire

I am a detail-oriented compliance and operations professional with experience across inspection support, investigations, compliance monitoring, documentation, and reporting. I completed National Service with the Gaming Commission of Ghana, supporting inspections, investigations, compliance checks, and enforcement documentation.

I currently serve as Acting E-commerce & Customer Experience Lead at Masco Foods (KFC Ghana), where I enforce operational policies, investigate complaints, manage digital platforms, and maintain audit trails. I am pursuing a Master of Arts in Digital Marketing & Strategic Management to strengthen my ability to drive strategy and performance in fast-paced, customer-focused environments.

Skills

Brand Identity

Experience Level

Brand Identity

Intermediate

Language

Work Experience

Acting E-commerce & Customer Experience Lead at Masco Foods – KFC Ghana

December 1, 2023 - Present

Investigate customer complaints, missing items, and service breaches; Enforce SOPs, approval processes, and refund authorizations; Manage self-service machines (kiosks) across all KFC stores in Ghana; Oversee Google Business Profile management for all outlets; Coordinate third-party delivery aggregators; Maintain audit trails, documentation, and compliance reports; Manage e-commerce operations for Masco Foods brands including Asaase Kitchen

Inspection, Investigation & Compliance Support at Gaming Commission of Ghana National Service Personnel

November 1, 2022 - September 1, 2023

Assisted officers during inspections of licensed gaming operators; Supported investigations into regulatory breaches and non-compliance; Collected, documented, and maintained inspection and investigation records; Prepared initial compliance and investigation reports

Assistant Administrative & Transport Intern at Sekondi–Takoradi Metropolitan Assembly (Sub-Metro)

May 1, 2022 - July 1, 2022

Supported administrative operations, record-keeping, and official correspondence

Assistant Stores & Production Intern at Duraplast Ghana Limited

May 1, 2019 - July 1, 2019

Assisted with inventory control, production records, and quality checks

Customer Service Intern at Ghana Commercial Bank PLC

May 1, 2018 - August 1, 2018

Supported customer service operations and record-keeping