Hello, I’m Jessica Hawash, a driven business manager with a passion for promoting equity, equality, and inclusivity in the workplace. I thrive on guiding content through complex change and turning strategic visions into practical, measurable outcomes for brands. I look forward to partnering on your concepts and brand visions.

Jessica Hawash

Hello, I’m Jessica Hawash, a driven business manager with a passion for promoting equity, equality, and inclusivity in the workplace. I thrive on guiding content through complex change and turning strategic visions into practical, measurable outcomes for brands. I look forward to partnering on your concepts and brand visions.

Available to hire

Hello, I’m Jessica Hawash, a driven business manager with a passion for promoting equity, equality, and inclusivity in the workplace. I thrive on guiding content through complex change and turning strategic visions into practical, measurable outcomes for brands.

I look forward to partnering on your concepts and brand visions.

See more

Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
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Language

English
Fluent

Work Experience

Claims Investigator – Unemployment Insurance at State of Oregon
June 1, 2025 - Present
Conduct comprehensive unemployment insurance fraud investigations by gathering evidence, interviewing claimants, employers, and third parties, and reviewing benefit records and wage reports. Analyze financial and employment data to verify eligibility, document overpayments, and identify misrepresentation. Prepare investigative reports for administrative hearings, prosecution, or recovery. Collaborate with law enforcement, prosecutors, auditors, and internal departments; maintain chain-of-custody; conduct interviews; review wage records; testify as an expert; manage case documentation and ensure timely compliance. Provide outreach on UI law compliance and fraud prevention while maintaining confidentiality and reporting trends for program integrity.
Compliance Specialist 2 – Paid Leave Oregon at State Of Oregon
November 1, 2024 - June 1, 2025
Understand affirmative action goals; evaluate documents, procedures, and systems for compliance with state and federal program requirements. Analyze data, apply statutes and agency policies, facilitate dispute resolution, investigate complaints, and determine incidents of non-compliance. Prepare notices, train staff, testify at hearings, and advise governmental officials. Develop and implement training, compliance interventions, and improvement recommendations; communicate with staff and the public to ensure regulatory adherence.
Oregon Commissioner – Governors Foster care advisory board at State Of Oregon
February 1, 2023 - Present
Ongoing review of foster care providers, identify barriers to quality care, and advise policy and legislation related to the foster care system. Study legal and policy issues, monitor outcomes across several metrics, and make recommendations to improve internal operations, foster care availability, and statewide advocacy.
Chair of Equity and Inclusion Council at State Of Oregon
February 1, 2023 - Present
Lead Equity and Inclusion Council meetings, guide agendas, facilitate DEI trainings, and review policy through an equity lens. Provide policy advice to executive management, ensure inclusive hiring practices, plan equity-centered events, and collaborate across departments. Help improve the agency's Equity Framework and implement agency-wide DEI initiatives.
Business and Employment Specialist – STEP Program at State Of Oregon
October 1, 2022 - October 1, 2024
Understand agency affirmative action goals and implement plans. Provide employment barrier resources, educate claimants on available programs, manage cases, and conduct monthly follow-ups to ensure continued eligibility and participation. Coordinate program barrier payments and communicate within the team to support program outcomes.
Principal Executive/Manager B at State Of Oregon
August 1, 2021 - October 1, 2022
Lead statewide claims management team; assign and review work; establish schedules; advance affirmative action goals; manage 15-20 direct reports; perform data analysis, research, and action planning; generate production, timeliness, and quality reports; oversee policy and operational improvements.
Adjudicator at State Of Oregon
April 1, 2021 - August 1, 2021
Identify claimant eligibility issues; collect facts through interviews; analyze claims; interpret and apply relevant laws and policies; determine need for further investigations and documentation; issue final recommendations and decisions on unemployment benefits.
Owner/ Chief Operating Officer at The T Remodeling
January 1, 2019 - April 1, 2021
Project management of investment properties, including home remodeling and reunification-to-community programs for individuals in recovery or post-incarceration. Develop program rules and policy, lead LGBTQ and racial inclusion initiatives, build state and county relationships, manage budgets and staffing, and supervise 5-10 direct staff and 7-10 subcontractors.
Owner/ Chief Operations Operator at Eightfold Pathway
November 1, 2018 - April 1, 2021
Intake and registration for sober living, develop policy and program rules, support residents with daily needs, job placement, and community reunification. Lead outreach with probation/judicial systems and child welfare; implement LGBTQ and racial inclusion programs; manage budgets and staffing; supervise payroll and HR relations; drive program evaluation and cross-agency collaboration.
Operations Manager and Drug Therapist at Mahajan Therapeutics
April 1, 2018 - January 20, 2019
Oversee daily operations and program development for drug treatment services; develop policies for licensure; manage payroll and HR; foster LGBTQ and racial inclusion in treatment groups; supervise 8-10 staff; manage caseloads of 30-50 individuals and deliver weekly therapy sessions; collaborate with state and county officials and service providers on resource access and safety planning.
Operations Manager at Immediadent
March 1, 2017 - April 1, 2018
Oversee daily operations of a dental office, drive production goals, coordinate between corporate and clinical staff, manage medical insurance preauthorizations, and supervise 15-20 direct reporting staff, including payroll and HR relations. Lead budgeting, staffing, and scheduling efforts to ensure efficient clinic performance.
Assistant Manager at IBM/Seterus
August 1, 2015 - December 1, 2016
Develop and implement new hire training materials; manage 15-25 customer service agents; conduct weekly one-on-ones and performance plans; track quality and production; handle policy/procedures for mortgage modifications, RESPA, foreclosure and bankruptcy laws; generate daily and monthly performance reports.

Education

Biotechnology at Portland Community College
January 1, 2019 - January 1, 2019
Certified Alcohol and Drug Counselor at State of Ohio Addiction Counselor Board
January 1, 2019 - January 1, 2019
Peer Recovery Mentor Certificate at State of Ohio Counselor Board
January 1, 2020 - January 1, 2020
Anti-racism Certificate at YWCA
January 1, 2024 - January 1, 2024
Trauma Informed Care Certification at Oregon
June 1, 2024 - June 1, 2024

Qualifications

Certified Alcohol and Drug Counselor (CDCA.172298)
January 1, 2019 - March 10, 2026
Peer Recovery Mentor Certificate
January 1, 2020 - March 10, 2026
Anti-racism Certificate
January 1, 2024 - March 10, 2026
Trauma Informed Care Certification
June 1, 2024 - March 10, 2026

Industry Experience

Telecommunications, Consumer Goods, Healthcare, Media & Entertainment, Government, Non-Profit Organization, Education, Professional Services
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