Available to hire
Hi, I’m Jessica Lee Callender. I’m a versatile professional with a strong hospitality and customer service background who thrives in fast-paced environments. I excel at problem solving, storytelling, and coordinating high-quality productions from pre-production through post-production, with a proven ability to multitask under pressure and deliver results.
I’ve developed a reputation for strong organizational skills, clear communication, and collaborative teamwork. My experience spans calendar management, location coordination, vendor relations, and post-production logistics, all aimed at keeping projects on time and within budget.
Skills
Experience Level
Language
English
Fluent
Work Experience
Story & Associate Producer at WETA / Leapfrog Productions
April 1, 2025 - September 12, 2025Developed and maintained the production calendar from pre-production through network delivery; conducted pre-interviews and drafted detailed write-ups for the Series Producer; scripted historical segments for episodes; managed post-production deliverables and facilitated final finish processes; assisted the online editor in creative decisions and post-production logistics; coordinated filming locations, crew, and properties; created call sheets; served as primary contact for realtors, crew, and property owners.
Production Coordinator / Associate Producer at AARP Studios
March 1, 2021 - September 12, 2025Honed line-by-line with the Line Producer to secure crew within budget; contracted freelancers and coordinated invoicing with Business Operations; onboarded new hires at AARP Studios; assisted in scripting and producing short-form YouTube videos.
Manager / Bartender at The Brewerie
December 1, 2019 - September 12, 2025Managed staff to ensure quality customer experience, scheduled technicians, processed payments, and handled end-of-day cash procedures; supported busy service shifts and maintained smooth operations.
Post Closing Assistant at MBH Settlement Group
July 1, 2016 - September 12, 2025Processed post-closing tasks and dispersed funds to vendors and clients following the sale of property; supported administrative workflows.
Manager / Bartender at Hunan Restaurant & Bar
September 1, 2015 - September 12, 2025Managed daily operations, supervised staff during peak shifts, and ensured customer satisfaction; handled end-of-day cash procedures.
Office Manager at Capital Restaurant
January 1, 2014 - September 12, 2025Tracked payments, handled office tasks, supervised supplies, and supported restaurant management.
Manager / Bartender at Biergarten Haus
September 1, 2013 - September 12, 2025Managed staff during high-volume events; end-of-day cash-outs; coordinated private events and daily operations.
Assistant Kitchen Manager / Line Cook at Mezza Luna
January 1, 2010 - September 12, 2025Created daily lunch service menus; managed food inventory and line station organization; supported high-volume lunch, dinner, and weekend shifts.
Manager / Server / Bartender at Ozio Lounge
January 1, 2009 - September 12, 2025Hired and promoted to manager; maintained large venue operations, cash handling, and end-of-day cashouts; led high-volume weekend shifts.
Server / Bartender at Pancake Restaurant
January 1, 2007 - September 12, 2025Prepared daily lunch service; managed inventory and ensured customer satisfaction during peak hours.
Server at Ruby Tuesday
January 1, 2002 - September 12, 2025Greeted guests, served meals during lunch and dinner shifts; maintained client satisfaction according to corporate standards.
Office Manager at Venn Strategies Lobby Firm
January 1, 2002 - September 12, 2025Greeted clients, answered phones, directed calls, and maintained office supplies and organization.
Story & Associate Producer at WETA / Leapfrog Productions
January 1, 2025 - September 12, 2025Developed and maintained the production calendar from pre-production through network delivery; conducted pre-interviews and drafted detailed write-ups for the Series Producer; scripted historical segments for episod es and ensured compelling story telling; managed all deliverables for post-production and facilitated final finish processes to ensure timely execution to the network; assisted in online editor or inventive decision-making and post production logistics; coordinated/booked filming locations, featured properties, crew, and real estate agents; created and distributed call sheets; acted as primary contact for Realtors, crew, and property owners.
Production Coordinator / Associate Producer at AARP Studios
March 1, 2021 - September 12, 2025Hand-in-hand with the Line Producer to secure crew within the production budget; contracted freelancers and coordinated invoicing with the Business Operations Department; on-boarded new hires at AARP Studios; assisted in scripting and producing short-form YouTube videos; part of the YouTube task force, optimizing viewership.
Office Manager at Burns Shaw Appliance Repair
December 1, 2019 - September 12, 2025Scheduled technicians for daily calls/repairs; processed customers’ payments and payments from home warranty companies; ran QuickBooks and created invoices for clients/home warranty companies; ordered/picked up equipment for service calls; PO C for all client tele; handled office tasks as needed.
Manager / Bartender at The Brewerie, Erie, PA
September 1, 2018 - September 12, 2025Managed staff to ensure quality customer experience; end of day cash outs procedure; supervised bartenders and front/back of house during peak periods; supported private/private events as needed.
Post Closing Assistant at MB Settlement Group
July 1, 2016 - September 12, 2025Followed mortgage/real estate closing processes; disbursed funds to vendors and clients following the sale of their property; administrative tasks as needed.
Manager / Bartender at Hunan Restaurant & Bar, Arlington, VA
September 1, 2015 - September 12, 2025Managed during busy lunch and late-night shifts; end of day cash outs procedures; contributed to smooth service during high-volume periods.
Office Manager at Capital Restaurant Systems, Arlington, VA
January 1, 2014 - September 12, 2025Tracked all payments and billing through QuickBooks; answered phones and directed to correct department; ordered office supplies and restaurant manager IT equipment as needed; assisted clients with remote troubleshooting if technicians were unavailable.
Manager / Bartender at BierGarten Haus, Washington, DC
September 1, 2013 - September 12, 2025Managed staff during high-volume day and night shifts; end of day cash outs; bartended during high-volume events; coordinated private/private events for a down-town venue.
Assistant Kitchen Manager / Line Cook at Mezza Luna, Washington, DC
January 1, 2010 - September 12, 2025Created daily lunch service menus; responsible for food inventory orders through vendors and trips to restaurant depot; tracked food costs for management; maintained walk-in and line organization and fully stocked for service while adhering to food safety laws.
Manager / Server / Bartender at Ozio Lounge, Washington, DC
January 1, 2009 - September 12, 2025Hired as a server; promoted to manager; earned food safety certification; booked large parties for bottle service, happy hour, birthdays, etc.; responsible for all end of day cash outs and accounting; bartended during high-volume weekends.
Server / Bartender at Panache Restaurant, Washington, DC
January 1, 2007 - September 12, 2025Prepared daily lunch service; ensured customer satisfaction; bartended during high-volume lunch/dinner shifts; supported front-of-house operations during peak periods.
Host / Food Runner / Server at Mr. Day's Restaurant, Arlington, VA
January 1, 2004 - September 12, 2025Greeted guests, delivered food from kitchen to tables, and served during high-volume sports events and dinner service.
Server at Ruby Tuesday, Springfield, VA
January 1, 2002 - September 12, 2025Served during lunch and dinner shifts; maintained client satisfaction according to corporate standards.
Office Manager at Venn Strategies Lobby Firm, Washington, DC
January 1, 2002 - September 12, 2025Greeted clients and booked meetings; answered phones and directed calls to appropriate staff; kept office organized and fully stocked with supplies as needed.
Story & Associate Producer at WETA/Leapfrog Productions
January 1, 2025 - September 12, 2025Developed and maintained production calendar from pre-production through network delivery. Conducted pre-interviews and drafted detailed write-ups for the Series Producer. Scripted historical segments for episodes, ensuring compelling storytelling. Managed post-production deliverables and facilitated final finish in processes to ensure timely execution to the network. Assisted online editor in creative decision-making and post-production logistics. Coordinated/booked filming locations, featured properties, crew, and real estate agents. Created and distributed call sheets. Acted as primary contact for realtors, crew, and property owners.
Production Coordinator/Associate Producer at AARP Studios
March 1, 2021 - September 12, 2025Hand-in-hand with the Line Producer to secure crew within the production budget. Contracted freelancers and coordinated invoicing with the Business Operations Department. Onboarded new hires at AARP Studios. Assisted in scripting and producing short-form YouTube videos. Part of the YouTube task force, optimizing viewership.
Office Manager at Burns Shaw Appliance Repair
December 1, 2019 - September 12, 2025Scheduled technicians for daily calls/repairs. Processed customers’ payments and payments from home warranty companies. Ran QuickBooks and created invoices for clients/home warranty companies. Ordered/picked up equipment for service calls. POC for all client communications.
Manager/Bartender at The Brewerie
September 1, 2018 - September 12, 2025Managed staff to ensure quality customer experience. Implemented end of day cash-out procedures. Oversaw private events and high-volume shifts.
Post Closing Assistant at MBH Settlement Group
July 1, 2016 - September 12, 2025Followed home closings, dispersed funds to vendors and clients following the sale of their property.
Manager/Bartender at Hunana Restaurant & Bar
September 1, 2015 - September 12, 2025Managed during busy lunch and late-night shifts. End of day cash-out procedures.
Office Manager at Capital Restaurant
January 1, 2014 - September 12, 2025Tracked all payments and billing through QuickBooks. Answered phones and directed to the correct department. Ordered office supplies and IT equipment as needed for new and existing clients.
Manager/Bartender at Biergarten Haus
September 1, 2013 - September 12, 2025Managed staff during high-volume day/night shifts. End of day cash-out procedures. Hired multiple crew members. Bartended during high-volume events.
Assistant Kitchen Manager/Line Cook at Mezza Luna
January 1, 2010 - September 12, 2025Created daily lunch service menu; responsible for food inventory and ordering; maintained walk-in and line; adhered to food safety laws.
Manager/ Server/ Bartender at Ozio Lounge
January 1, 2009 - September 12, 2025Hired as server, promoted to manager. Received food safety certification. Managed end-of-day cashouts and high-volume shifts.
Server/ Bartender at Panache Restaurant
January 1, 2007 - September 12, 2025Prepared daily lunch service; managed high-volume lunchtime and dinner shifts.
Host/ Food Runner/ Server at Mr. Day’s Restaurant
January 1, 2004 - September 12, 2025Greeted guests, delivered food from kitchen to tables, and served during high-volume events and dinner service.
Server at Ruby Tuesday
January 1, 2002 - September 12, 2025Served during lunch and dinner shifts; maintained client satisfaction according to corporate standards.
Office Manager at Venn Strategies Lobby Firm
January 1, 2002 - September 12, 2025Greeted clients and booked meetings. Answered phones, directed calls to appropriate staff. Kept office organized and fully stocked with supplies.
Education
Bachelor of Arts in English with Creative Writing & Screenwriting Concentration at NHU
January 11, 2030 - September 12, 2025Bachelor of Arts in English with Creative Writing & Screenwriting Concentration at NHU, New Hampshire
January 11, 2030 - September 12, 2025Bachelor of Arts in English with Creative Writing & Screenwriting Concentration at NHU, New Hampshire
January 11, 2030 - September 12, 2025Qualifications
Food Safety Certification
January 11, 2030 - September 12, 2025Industry Experience
Media & Entertainment, Travel & Hospitality, Professional Services, Retail, Other
Skills
Experience Level
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