Jessica Tiwari

Quality Analyst + Technical CS at Treeleaf Technologies

Conducted manual testing of AI products, including chatbot interactions, and validated machine learning model performance. Delivered live product demonstrations of AI-powered automation tools to prospective clients. Provided technical support and troubleshooting for AI agents, automation workflows, and project management features. Assisted clients in customizing workflow automation solutions to align with their business requirements.

Cloud Apprenticeship at Adex International

Migrated on-premises database to Amazon RDS, improving scalability and reducing maintenance overhead by 40%. Designed and configured VPC networking environment with subnets, route tables, and security groups following AWS best practices. Automated infrastructure deployment using AWS CLI and CloudFormation templates, reducing deployment time by 60%. Implemented serverless architecture using AWS Lambda and API Gateway for scalable microservices. Configured AWS Storage Gateway (S3 File Gateway) to enable hybrid cloud storage and successfully migrated legacy files to Amazon S3.

Technical Support Analyst at Nimble Infosys

Performed manual testing of software features to identify defects and ensure product quality before release. Documented troubleshooting procedures and created comprehensive step-by-step guides for new product releases. Reported and tracked bugs in collaboration with the development team, contributing to 30% faster issue resolution.