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I’m Joell Hendrix, a commercial and operations professional with a knack for turning ambiguity into action. I excel at structured discovery, managing escalations, and building scalable processes that connect product, customers, and execution. Across roles in advisement, account management, and enterprise adoption, I’ve led cross-functional efforts, translated complex requirements into practical steps, and focused on outcomes like retention and growth through clear communication and hands-on problem solving.…I’m Joell Hendrix, a commercial and operations professional with a knack for turning ambiguity into action. I excel at structured discovery, managing escalations, and building scalable processes that connect product, customers, and execution. Across roles in advisement, account management, and enterprise adoption, I’ve led cross-functional efforts, translated complex requirements into practical steps, and focused on outcomes like retention and growth through clear communication and hands-on problem solving.

JOELL HENDRIX

Project Manager, Content Producer, Content Designer, +2

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I’m Joell Hendrix, a commercial and operations professional with a knack for turning ambiguity into action. I excel at structured discovery, managing escalations, and building scalable processes that connect product, customers, and execution. Across roles in advisement, account management, and enterprise adoption, I’ve led cross-functional efforts, translated complex requirements into practical steps, and focused on outcomes like retention and growth through clear communication and hands-on problem solving.…I’m Joell Hendrix, a commercial and operations professional with a knack for turning ambiguity into action. I excel at structured discovery, managing escalations, and building scalable processes that connect product, customers, and execution. Across roles in advisement, account management, and enterprise adoption, I’ve led cross-functional efforts, translated complex requirements into practical steps, and focused on outcomes like retention and growth through clear communication and hands-on problem solving.

Available to hire

I’m Joell Hendrix, a commercial and operations professional with a knack for turning ambiguity into action. I excel at structured discovery, managing escalations, and building scalable processes that connect product, customers, and execution.

Across roles in advisement, account management, and enterprise adoption, I’ve led cross-functional efforts, translated complex requirements into practical steps, and focused on outcomes like retention and growth through clear communication and hands-on problem solving.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Language

Dutch

Fluent

English

Fluent

Work Experience

Account Manager at Admiral Markets

February 1, 2026 - March 1, 2026

Managed client relationships across the account lifecycle, serving as the primary point of contact for platform, funding, and trading-related queries. Handled escalations and coordinated with internal teams to resolve time-sensitive issues and keep client cases moving. Supported retention and account growth by identifying client needs, clarifying products and processes, and ensuring timely follow-through.

Commercial & Operations Specialist at LinkedIn (via Concentrix)

February 1, 2024 - October 1, 2025

Primary commercial contact for mid-market and enterprise customers evaluating LinkedIn solutions. Ran discovery to map workflows and decision dynamics; translated findings into next steps. Owned objections, escalations, and ambiguous requirements, keeping evaluations moving under pressure.

Founder & Managing Consultant at Forming, Training & Consultancy

April 1, 2017 - March 1, 2021

Founded and operated a consultancy focused on operational efficiency and safety in industrial environments. Designed training and managed onboarding, planning, delivery, and client escalations end-to-end.

Sales Agent / Account Management at Aussie Farmers Direct

January 1, 2016 - April 1, 2016

Handled sales, objection handling, retention, and product rollouts in a fast-paced environment.