Jimena B. Bolaños
Business Administration graduate (2021–2025) with experience managing performance marketing and client-facing operations.
About
Business Administration graduate (2021–2025) with experience managing performance marketing and client-facing operations. Skilled in planning, optimizing, and tracking paid campaigns across Meta, Google, LinkedIn, and TikTok using data-driven adjustments, clear reporting, and accurate budget pacing.
Known for efficient coordination, strong attention to detail, and transparent communication. Brings a customer-support mindset with documented issue resolution, cross-functional collaboration, and creative alignment with performance insights.
- 3 years' experience
- Joined January 2026
Industry experience
- Education
- Travel & Hospitality
- Professional Services
- Retail
Work experience
Manage and optimize paid campaigns across Meta, Google, LinkedIn, and TikTok. Track key performance indicators (KPIs) and implement performance-driven adjustments. Prepare structured performance reports, manage budgets, and ensure pacing accuracy. Collaborate with design teams to create new creatives aligned with performance insights. Maintain client relationships through transparent communication and strategic recommendations.
Delivered high-quality customer support via email, chat, and phone with a 90%+ resolution rate. Documented and managed interactions using CRM tools to ensure timely issue resolution. Met or exceeded daily performance targets while enhancing customer experience and satisfaction. Collaborated with internal teams to escalate complex issues and share customer trend feedback to improve service workflows.
Coordinated daily administrative tasks, meetings, and events across departments. Managed documentation, vendor communications, and payment processes. Supported cross-functional teams to ensure smooth office operations and efficiency while demonstrating strong attention to detail, time management, and organizational skills.
Education
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